Best Western Plus Crossroads Inn & Suites offers a mix of positive and negative experiences for guests. Many reviews highlight the hotel as a superb value, with spacious, clean, and well-designed rooms that feel like a higher-end establishment. Guests often mention the professional staff and the cleanliness of the grounds. The breakfast selection, however, received some criticism, as it did not meet expectations. Despite the positive feedback, there are significant concerns regarding cleanliness and pest control. One guest reported a distressing encounter with bed bugs, leading to a quick departure and leaving personal belongings behind. This incident raised serious concerns about the hotel's maintenance and customer service response, as they did not follow up adequately after the complaint. While several guests praised the exceptional customer service and the ability of staff members to resolve issues, some found mistakes in room details and cleanliness, such as dirty washcloths and hair left in the bathroom. Overall, Best Western Plus Crossroads Inn & Suites has the potential to provide a pleasant stay, but guests are advised to be cautious and attentive to cleanliness and safety issues.
Superb hotel, the best value I've gotten from a chain in a long time. This hotel treats itself like a 4 or 5 star, with premium brands for breakfast and spacious , clean and well designed rooms. Staff super professional, grounds very clean. I strongly recommend this excellent hotel, which ranks with a really good Hilton... read full comment
July 2025
Great place to stay . Very well maintained. Highly recommend it .
June 2025
Stop along our way. Staff was friendly. Room was clean. Breakfast was decent.
