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March 2024 by Tammy C
Use the App! If you use the App your order is exactly as you request.
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March 2024 by Belinda Hughes
Great burger and fries ! Has a kiosk you order and pay then wait to grab and go or dine inside!!
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March 2024 by Author ThomasJ
Male Store Manager was rude and showed poor customer service!!!! If the manager can be like this to customers makes you wonder about the employees.
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February 2024 by sharon t
2 Single w/cheese large mealWith large Mango DrinkThe lettuce and tomato was soggy the pickles was stacked on top of each other and a touch of cheese ,, I remember when the lettuce, tomatoes and onions was so fresh and the onions would snap when you bite into it,, and when the fries came hot this is before the skin being left on, and the buffet was always in order the chili and soup was good, BUT NOT NOW JUST RESTAURANT HIGH PRICES AND SOGGY FOOD.
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January 2024 by D Frazer
Fresh and hot!
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January 2024 by Amy Lee
All ordering is kiosk. Clean dining room. Customer service is not really existent. Food was good. Above average for a Wendy's
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January 2024 by Thomas Shermer
Drive thru order taker had an attitude. Good food but took forever.
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January 2024 by Ryan Laking
Fast and accurate service (For fast food)
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December 2023 by Jonathan Ward
I've only done drive thru at this spot, but they have never gotten my order wrong. This is the best Wendy's I've driven thru in VA.
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December 2023 by Eddie Antle
Watch out. They don’t have the 4 for $4 anymore. Oh they call it that and it’s on the menu, but the price rings up as $5. What’s more is that there were only about 15 tiny apple pieces in the extra side I bought for $2.29.
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December 2023 by Kelly DeLucia
The staff arr always so well trained and good at their jobs. The order is correct every time. Food comes out fast. Fries are always so over salted that I have to scrape it off to eat them, but my wife doesn't seem to mind, so maybe that's just me.
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November 2023 by Brandy Chapman
Drive thru is rude as hell at this location. No customer service or common sense. Truck in front of us was diesel and they couldn't hear but talked crazy instead of waiting for the diesel truck to move. Ended up driving off and going to Canes. They value customers there.
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September 2023 by Annette Quinn
Got the chicken wrap before in Newport News and it was awesome. Went to Hayes and theirs lacked chicken, lacked sauce and the tortilla was stale on the edges. Plus the tea was terrible, dark, bitter. Was very surprised about this from a Wendys. Called for manager to discuss. She said come back in for a courtesy wrap. Went in next day and the only improvement was the bread was not stale. I opened the sandwich at the counter to assess amount of sauce. Very little sauce again. the worker gave me a packet of ranch dressing to add. Made it better but very little meat again for a $5.99. Left me hungry. Kudos to the Newport News Wendy's on Jefferson that knew how to make a sandwich that people sill come back for.
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August 2023 by Scott Perrett
Was informed that I was not allowed to order at the counter and had to go through the drive thru or order from the app. The person behind the counter was not friendly at all.
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August 2023 by Tiffany Weddle
They didn’t hear my order correctly and when I received the wrong food they promptly fixed it. It was a very smooth transaction. The food was hot so it was a good experience.
