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August 2024 by Frost Wolf966
Hector was knowledgeable and professional and did a great job at switching us over to Verizon!
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August 2024 by Al Hazlegrove
I stopped by unexpectedly, and Hector was most gracious in setting my phone back up. Especially he hooked me up to email. He also checked my screen protector and advised me how to replace it. First class service!
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July 2024 by Katie Leon
I had the pleasure of being helped by Hector at Verizon and I was thoroughly impressed with his exceptional customer service skills. He went above and beyond to resolve my issue, answering all my questions and addressing my concerns in a friendly and professional manner. His patience and knowledge of the products and services offered by Verizon were impressive, and I appreciated how he took the time to explain things to me in a way that was easy to understand. He's patient, knowledgeable, and genuinely cares about ensuring that I'm satisfied with his service. He's always willing to go the extra mile and his friendly demeanor puts me at ease. I've never felt rushed or frustrated when dealing with Hector. 5 isn’t enough, I would give him 10 stars if I could. If you're a Verizon customer, I highly recommend asking for Hector - you won't be disappointed!
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July 2024 by Ashlee Matthews
Upgraded my phone and watch was great experience, quicker than I was expecting.
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June 2024 by Margaret Yaroch
Jake was extremely helpful and knowledgeable for helping me with my account and multiple lines and upgrades. Hector was busy doing a nice display outside!
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June 2024 by Janice Kellihan
Hector is a super star! The best!
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June 2024 by Brent Ashley
Hector did an outstanding job helping me out.
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May 2024 by Sean Murphy
Jess and Ethan were Great a lot of help
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May 2024 by Corrine Claghorn
We went to this verizon store to upgrade my son's phone. Hector greeted us as soon as we went in, we told him what we wanted to do and we sat down with him right away . During this process Hector was able to find us some great deals and upgrades on other products and services.
Hector was kind, patient , helpful, and understanding . Hector made this process seamless and made me feel at ease with the new services and upgrades. My experience with Hector was easily the best verizon customer service experience I've ever had and I've been a member with verizon for years!
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May 2024 by Racquell Llantos
I haven’t visited a Verizon store in many years, possibly a decade. I prefer online, the VZW mobile app, and chat interaction for most orders and services. Unfortunately, I no longer trust UPS to deliver any Verizon or phone/equipment/items, so I needed to visit a store to be able to walk out the same day with a new device. I’m glad I stopped in this location today. I arrived at the store a little after 5 pm. I did not wait at all to be seen. Hector greeted me right away. He was very patient and personable. He listened to my concerns and gave me all the options that fit my needs and what I could afford. I did not feel I was being sold anything I had no interest in, and he made it easy for me to decide. I needed a lot of help and time to update my phone plan for myself and my kids, upgrade my phone, and activate two new iPhones.
We were the only ones in the store until the next customer arrived, quickly followed by another. I had time and did not mind him greeting and helping others. Hector remained pleasant and professional in the busy setting. He stayed in contact with who I believe was his superior. (I apologize in advance and will correct this if necessary. I think his name is Jake or Jacob.) He eventually came into the store to support operations and help Hector with the customers who stopped in after me. By the end of my phone updates and completed transfers, it was past their closing time, and both of them were still very friendly and patient.
I didn’t anticipate my visit to be quick, but I received the care and time to get what I needed. Overall, I would stop here again for questions or concerns and recommend this location to others.
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May 2024 by Amanda
Staff very well informed and engaging.
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May 2024 by Adrienne Maclay
Ethan was the only one working when we arrived. He was helping us purchase two new phones and transfer data and helping another man at the same time all while being extremely polite, knowledgeable and personable to all of us. I’ve never had a bad experience in this store. Thanks Ethan!
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May 2024 by Roguey Rogue
Great staff, very helpful!!
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May 2024 by Wendy Henstebeck
Very good
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May 2024 by Penny Valentine
Jonah was an immense help to me when I purchased my new IPhone. He was articulate, personable and willing to explain everything in simple terms. He is an asset to Verizon. Thank you.