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December 2023 by Laura Grossi
I tried a few different salons in the area, and this is where I’ve stayed as a client. Their prices are reasonable - At a different nail salon I definitely got taken advantage of as a naive client, and this group would never do that to someone! The nail techs/owners are mostly family or close friends so there’s a really friendly and supportive atmosphere. The salon is well-staffed even though it’s usually pretty busy - Mai usually does my nails and does a great job! Since there’s a pretty constant flow of clients, I’d definitely recommend making an appointment rather than walking in, even if the appointment is for that same day.
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November 2023 by Teresa Montgomery
Perfectly spooky ?
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October 2023 by Andrew Christensen
So I want to preface this review by noting that my wife has gone here multiple times in the past and had a wonderful experience with lovely service and kind staff.However, yesterday, when she went to get her nails done for a special occasion, her service was completely unacceptable. She called ahead and asked if they had a spot for a mani-pedi, which they did; just not with someone she has worked with before. Based on previous experience she assumed this would be fine. Spoiler alert: very wrong.She came in for a full pedicure and manicure and started with the pedicure. The pedicure was ok but only in the fact that they did the very bare minimum effort possible and were muttering under their breath to themselves the entire time. I understand sometimes there's a language barrier or sometimes you don't want to chat; that's great. But when you're not talking to the customer or anyone else in the salon, that's at best strange, and at worst rude and off-putting.After completing the pedicure the staff walked over to the register as if to ring her up when she clearly stated she came for a mani-pedi. It took my wife standing there awkwardly for awhile before a different staff member noticed and asked if she wanted a manicure as well.My wife said yes to which the staff working with her rolled her eyes, appeared extremely offput, and muttered her way to the next station for the manicure.Next, my wife had a variety of ideas for what she wanted for her nails. She presented pictures of multiple options that she would be happy with, and the staff made little to no indication of understanding or suggesting something within her capability. Ultimately, based on the lack of involvement, my wife chose a simple matte black with spider web design.Now, my wife's nails were different lengths due to having on an old set, a few of which had come off. The staff member began prepping the nails without evening things out when my wife asked if they could make everything the same length. The staff asked repeatedly "full set? full set? full set?" as if she were very inconvenienced by the fact that my wife, who scheduled an appointment for a full set, now wanted exactly that!So again, the staff member grouchily obliged and evened out the nails.Then, after getting the nails done, she begins to use a flat file to even things out and remove excess material. Which would be fine except she was so negligent as to cut my wife's fingers multiple times and make her bleed! It was around this time that another customer walked in asking to be seen and the staff working with my wife was asked if they could take her. Keep in mind, this is near the end of the day and they're not even finished with my wife yet. And the woman working with my wife (in their grumbly tone) said yes. Which led to them essentially cutting short my wife's time and they did not even add on spider webs like she had asked.To cap things off, she overcharged her for the whole thing and didn't even give her a discount for not finishing the nails the way she wanted.TLDR1) Got new staff member who was abysmal2) Shoddy work3) Poor attention to detail4) Rude5) Caused bleeding multiple times6) Overcharged for service providedI would hope someone would reach out to make this right as they otherwise seem like an amazing salon who provide excellent service. I just couldn't let this go unaccounted for.I will happily edit or even remove this if the issue is addressed.
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October 2023 by Arsenic Carter
It's a lovely place. Looks and smells clean. The staff are really nice, personable, and skilled. I love coming here.Gel pedicure $45
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September 2023 by Mary Mertl
I love this place. They do such a wonderful job of my nails, and I've actually walked in for help because I broke on way down, and they were able to help me immediately. It's always best to have an appointment because their business is really popular, but it was great that they could take me right then. They have wonderful employees that are so very nice. I highly recommend this place!
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August 2023 by dominique bailey
always great customer service, it’s a comfy and welcoming nail salon that does great service every time! ?
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June 2023 by ambria brown
Steve did a excellent job on my daughter's nails. Made sure we were satisfied through entire process.
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May 2023 by pallavi sharma
Had to wait even after proper appointment. Got pedicure spa and my feet feel still dirty and and not cleaned. Nail polish is already gone. Paid more price and didn't got evenaverage service.Service: Pedicure
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April 2023 by Candice Greathouse
Jessica recommended I do gel instead of dip, and I'm totally sold! She did such a great job and I'll definitely be back to Expo Nails for all my future nail needs. ?Services: Nail designs
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March 2023 by MARY K WEBB (Kathy)
Everyone at Expo are so very nice. Steve is who does my nails an he is very good and makes my nails bueatiful
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February 2023 by Kate Kortz
This is an -amazing- establishment. My nails look amazing but beyond that the staff was wonderful. Every part of the process was discussed with me to make sure I was comfortable. The color options felt endless lol. I will definitely be back.
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January 2023 by Lauren Chambers
Such a fantastic salon! I had never had acrylics done before, and not only did my nails turn out beauuutiful, but they made sure I was happy every step of the way - with the length, shape, color, everything. Truly a lovely experience. Excited to come back the next time I'm in town!
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October 2022 by Tkiyah L
I had a good experience here ..The workers there were very friendly & helpful.. I will definitely be coming back ?
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October 2022 by Tee Williams
Melvin did a great job with my pedicure and I called to schedule I was 30 minutes late but he wasn’t mad and still did a great job! I recommend going here if you’re looking for a friendly environment ❤️Services: Acrylic nails
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September 2022 by Shannon Philpott
This is the best salon I’ve ever been too. And I’ve been to a lot of salons!!!! Jess does my nails and her husband Nam does my feet. The pair work very well together. I’ve been getting my nails and feet done every 3 weeks for 10 yrs, and never managed to stay with a salon as long as I have here. Any negative reviews I’ve read about them are furthest from the truth. I’m a b*tch so I would know, I’m very hard to please. They’re so personable with very good prices. I’ve gone to people in there house and paid $100 for just my nails and was unprofessional and wasn’t happy. So if $60 for your nails is too much you’re just broke I’m sorry. It’s not them, it’s you. They also have kits for each client so nothing is ever reused except the metal tools that are sterilized and repackaged between clients. And yes sometimes their kids are there for the people complaining as if Newport News has been very well known for child care. I mean 3 different places were shut down for child abuse, and a fighting ring???? school isn’t 365 days a year, Have common decency for the people servicing you and doing what they can to provide for their families. Otherwise, do you own d*mn nails cause these people work hard and are the kindest souls I’ve ever met.Services: Acrylic nails
