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February 2024 by Lorraine Dean
Staff is rude. They can’t seem to fill a prescription in a timely manner.
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January 2024 by Samantha Gibbons
Walked in to receive a new COVID-19 shot, as the website says we could. The woman who was at the front was nothing but rude and short with us and told us we’d have to speak to the pharmacist. The pharmacist was not much better at speaking to us and listening to our concerns. While the pharmacist was talking to us, the other employee continue to mutter and grumble in the background about us. The issue was not that they were not able to give the vaccine until later in the day, but their overall attitude. Will not be returning!
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December 2023 by Google user
Walked in to receive a new COVID-19 shot, as the website says we could. The woman who was at the front was nothing but rude and short with us and told us we’d have to speak to the pharmacist. The pharmacist was not much better at speaking to us and listening to our concerns. While the pharmacist was talking to us, the other employee continue to mutter and grumble in the background about us. The issue was not that they were not able to give the vaccine until later in the day, but their overall attitude. Will not be returning!
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December 2023 by Pamela Mensch
This store was very clean and the staff are very friendly and helpful.
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October 2023 by Tommy S
The pharmacists and pharmacy techs who work here are absolute idiots, they can't get even one of my prescriptions right. Do not even bother with sending your prescriptions here.
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July 2023 by Erin C.
Great pharmacy staff is always in a great mood, service is fast and efficient. They are always knowledgeable and answer my questions. They are extremely busy but try to accommodate everyone. They try to answer phones to the best of there ability. The girl said they have 10 phone linesto bad they don't have that many people to answer all those lines.
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May 2023 by Aslan E.
Be very careful with this location, the pharmacy gave me a used bottle of Lidocaine. This is scary, I will never come back to this locations. I would stay far away from this pharmacy.
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April 2023 by Maddie D.
THE ABSOLUTE WORST!!!!!!!!!! The pharmacy never answers and when you go in there they are RUDE. They need to lose their jobs.. they do nothing there. There system has been down for TWO days and nothing is being done on their end to communicate that with customers. I have tried and tried to get in contact with them then they put me on hold after 20 mins then left me on for another 10 then I hung up and this has happened 3 times now. I will find a way to report this pharmacy to corporate. I am SO angry. No other CVS Pharmacy is like this. DO NOT GO!!!!!!!!!!!!
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April 2023 by Laura, Ivette Laureano
Ok. They have communication issues. At times my prescription is sent and they dont process it and dont text to let me know. Other times they get the prescription and let me know it's ready. Being that said, the employees are courteous even when you know they are lying. Just stating my observations. Would still go there.
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February 2023 by Kelandry M.
AVOID!!! If you're looking for the worst CVS location in Virginia, this one probably takes first place. I've used CVS when I lived in another part of VA. It's not my favorite, but I've never had a problem with it. The staff at that CVS were nice enough. This CVS has been nothing BUT problems. I started using them when my insurance stopped working with Walgreens a few years ago. Earlier this year, I finally said no more after they failed to refill my prescription two times in a row and then stole my credit card. No, really. I'm not kidding. Day 1: I call in my refill and they confirm it will be ready by the next day. Day 2: I go through the drive-thru and ask for my medication. The woman takes my credit card, then goes to get the medication. She comes back empty handed. Not only do they not have my medication, they also have no record in their system of my refill request. I explain I called and it was confirmed, but she says there was nothing in the computer. Okay. Odd things happen sometimes. She asks if I'd like to put a refill request in and I say yes. She supposedly enters it into the computer. She say it will be ready in a few hours. I asked if I can pick it up the next day and she says yes. The conversation ends. I feel off, like I am forgetting something, but after waiting for a minute until I'm sure the conversation is over, I drive off. I couldn't figure out why I felt off. Day 3: I decide to go inside as I'm worried they messed up again. Everyone in the pharmacy is moving slower than a turtle and looks completely dead inside. It's very strange and unsettling, but kind of normal at this CVS. I get up to the counter to speak to one of these zombie-like employees and ask about my refill. They don't have it. They don't have any record of it. I'm not confrontational, but at this point, I've had enough. This is unacceptable. I've put in for a refill TWICE. I've had it confirmed TWICE. I explain the events of the past few days and my frustration to the employee. I ask for an explanation. Despite my obvious irritation, the employee isn't phased in the least. She certainly does not care. It's like talking to a robot. She ignores my request for an explanation, or perhaps she wasn't programmed to give one. Instead, she looks at me with dead eyes and a bored expression, and points my to the drop off area. I give up on getting anything out of her. I go to the drop off window and try not to let my frustration leak out as I make a THIRD refill request. This time, the woman at the window puts the refill in the computer, then immediately starts counting the pills out in front of me. About five or ten minutes later, my prescription is ready. There's still no apology or explanation. No one cares. I open my wallet to get this over with. My credit card is missing. Could this day get worse? I assume I left it at the grocery store the other day and use my back up card.Now remember the weird feeling I had after day two? I now know what caused it. The grocery store wasn't the last place I used my card. I went to CVS afterwards and the drive-thru lady took it before even checking to see if my medication was there. She never gave it back. For various reasons, it's unlikely it ended up in someone else's hands, and that makes it worse. My name is on my credit card. CVS has me in their system. They have my phone number. At the very least, they could have called to inform me my credit card wasn't stolen by someone with intentions to use it. I cancelled it soon after and no charges were made, but it was scary all the same. And oh boy, was it fun explaining to the woman from the credit card company that CVS took my credit card and didn't give it back. She'd never heard that one before.... This store has always had an odd and uncomfortable atmosphere for reasons I can't explain. They've made lots of small mistakes and the staff has never been great. But this was the final straw. You couldn't pay me to g
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February 2023 by Kris Sulik
I don’t usually shop here due to their prices being so high but twice this pharmacy had The medication mine did not. Today the pharmacist and assistants were exemplary and helped fill a desperately needed antibiotic and worked to fill it for me with a transfer from my pharmacy in spite of a national shortage. This pharmacy doesn’t have the best reviews but saved me twice so far. I appreciate that
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February 2023 by Randy F.
In my 52 years of living this pharmacy provides by far the worst customer service that I've ever seen anywhere by any company. If I never have another prescription filled by them it will be too soon. It's really sad that they are no more professional than that. I DO NOT RECOMMEND THIS STUFF SITES TO ANYONE!
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January 2023 by todd muir
this place has been going down hill in the last year and a half....never the same pharmacist and the perscriptions are screwed up and the drive thru people are rude! just ride thru and look at the building and land scape and you can see there is no care taking!
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December 2022 by Patrick H.
I'm clearly not the first to say it - the people working at the pharmacy are nasty and rude.
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December 2022 by Rick S.
Something has happened to this location. It has gone downhill the last few months. Nothing is ever ready, even with the text saying it is. Stock is low in pharmacy, really bad now.
