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March 2024 by Warren Schulenburg
I have been here for several months. The hotel is clean, and well kept. The general manager (Angel) is extremely polite, and professional. The housekeeping staff is amazing.
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March 2024 by Michael McAfee
this was a very comfortable room. very clean. the shower had very low water pressure, but this was a great hotel.Rooms: as stated earlier, the rooms were great, spacious, comfortable and clean
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March 2024 by William Foster (Saltycow)
Staying for work. I'm staying in a studio. Rooms are clean, staff is super friendly.
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March 2024 by Tracy Edwards
Loved everything about Candlewood Suites. Very nice people and very clean comfortable rooms. Had everything you need in the kitchen. Tv had alot of channels to watch. The location was perfect. Movie theater right across the street and Kroger shopping center around the corner. By far my favorite hotel !!!Rooms: Rooms were very clean and beds were very comfortable. Kitchen was equipped with everything you needed.Walking distance to so many things around you. Just a nice place to stay.Walkability: So many things to walk to if needed to. Movie theater across the street.Food & drinks: Had excellent coffee every morning and snacks to pick up if you wanted to buy them.Good restaurants around the corner.
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December 2023 by Jessica Frederick
Very quiet and dark rooms! Comfortable bed. A little too close to the wall. Modern and well equipped! They keep games & cooking equipment(crock pot!) you can check out during your stay! No breakfast but nearby fabulous breakfast at FoodCraft.Safety: Very safe areaWalkability: Walking distance to theater, shopping and dining. Very quiet area too
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December 2023 by Hadiah Haricha
Upon arriving late in the evening, I discovered that the toilet in my first room was not working. I requested repairs, but they couldn't be done until the next morning, which I understood. When I returned, I found that the toilet had been repaired, but the cleaning toilet brush was left in the bathroom sink. In the second room, I was dismayed to find urine and feces stains on the toilet seat. I requested housekeeping services, but they were not available until the following morning. The third room had a strong unpleasant odor and an unclean toilet. Before leaving temporarily, I requested that all rooms be cleaned. However, when I returned in the evening, none of the rooms had been cleaned. Thankfully, I always carry my own cleaning supplies with me.
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August 2023 by Patrick Calilung
I stayed here the second time now and still the same great people and friendly. I really like the experience every time. The rooms are clean and the hotel is a clean and very well-equipped kitchen but you can go to the restaurants nearby just few minutes of walk. I would stay here every time I'm in the vicinity. Would recommend 10/10⭐️Food & drinks: They have a small store at the lobby always well stocked.
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August 2023 by James Carbone
This hotel is 2nd to none from the owner to all his staff. Close to stores major highways, always greeted with a smile and staff goes above and beyond to make your stay a world experience. I’d recommend this hotel to everybody coming to Virginia. The owner is a class act and the general manager Angel will get you what you need. Clean pool hotel clean free laundry plenty of parking rooms are very nice. This is the golden ticket to your get away make your reservation. Great placeRooms: Great clean roomdNearby activities: Everything thing you needSafety: Very safeWalkability: Very walkable
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June 2023 by Patrick C.
We needed 4 rooms for our family travel. The front desk did a very good job to accommodate all of us. She was professional, helpful, and kind. I can't give the staff enough praise for the warmth and hospitality they showed. An amazing Hotel to stayThe Rooms are large and really clean. This is a great place to stay and I would highly recommend it staying here.
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June 2023 by ANN CAROL
Booked a 2 bedroom suite over 5 months in advance , when we got there what we reserved was not available . They tried to put 4 people in 1 room with only 1 bed . Then they tried to get us to pay for a second room . The bathtub in 1 room had an orange sized hole in the side of the tub . The other room had toilet paper wadded around the smoke detector & a cracked bathroom sink . The patio area in the picture is not what is there anymore & when i sat down @ it & leaned back the whole wall moved . The door leading out back had shattered glass & has not been replaced . The girl @ the front was great & tried to make things right . We left the next morning after being lucky enough to find a place for the rest of the week . The place is one big code violation & unsafe . They say the beds are queen sized .....they are not , maybe full size . Shower head was rusty . While they said they gave us a full refund 7 days later it had still not showed up , contacted them & they said it was the banks problem . After 3 calls they are finally giving the refund . Something shady is going on @ this place .Safety: covered smoke detectors & falling patio walls is very unsafe , i could not help but wonder what other problems there were besides these obvious ones .
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April 2023 by Mrs. LJ
There was a mix-up at the front desk early in the morning. We were able to speak with the off-site manager via the phone. An employee called her. She spoke with me and resolved our concern quickly. I would stay here again..Rooms: Nice and clean.
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March 2023 by lisa orr
The hotel is under new management and Brandi is amazing! There have been many changes applied since my last stay on September of last year and I couldn’t be happier. Brandi is a manager who makes sure that all of your needs during your stay have been met! I highly recommend this hotel to anyone who will be staying in this area.
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March 2023 by Krystal Ferris
I’m going to be honest, I cannot stand IHG but this particular hotel will always be my home away from home because they care and it starts with Brandi, she treats every single guest equally (take note HVC Williamsburg) and always in great a good mood! She takes great care of this place you can tell she cares about her staff. The rooms are clean and location is excellent quiet but close to restaurants target etc. And no this review is not fake, with how horrible IHG has been as a brand lately I had to give flowers where there are due and advise everybody who would listen to book here! Trust me. And to be very honest they need a raise! Thank you brandi Kaliah and the crew!PS. Retrain all your staff in the williamsburg area and make her the director of something they could really use her guidance.
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March 2023 by Luci Lovely
The staff are super helpful and kind, the rooms are second to none and the free laundry makes paying a little more than I'd prefer worth it. Oh yeah the little store area is a life saver in a pinch. I love this place and I return often.
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January 2023 by Cliff
12/23/22: This is the dirtiest hotel I've ever been to. I tried to check in and was sent to a room that was not made up. Maybe it was but it was terrible. It smelled like cigarette smoke and a dog. They allow pets which is why I was starting there but they charge a nonrefundable cleaning fee. Obliviously they don't spend any of that fee getting rid of the pet smells.I go back to the front desk and inform them of the lack of cleaning which they can't understand as "that room was cleaned". They give me another room and decide to walk with me to the room. As soon as manager opened the door the smell of cigarettes was obvious and we both could see that the room wasn't cleaned. She closed the door and apologized that my room wasn't ready. On the way back I mentioned that I wanted a non smoking room to which she told me all of their rooms are non smoking. I don't smoke but I grew up with a smoking parent and am very familiar with cigarette smells. The whole hotel smells of cigarettes.Back at the front desk she tells me she's only certain two rooms are cleaned. One is right next to the front desk and the other is on the second floor, to which I tell her that I had reserved a ground floor room. I declined the room right next to the front desk and entryway and take the upstairs room.I had my wife walk our dog in and we all went up to the room.As soon as I opened the door I thought someone was cooking broccoli. My wife thought there must be a dirty diaper in the trash can or around the room. We looked around but couldn't find a dirty diaper or broccoli. My wife went into the bathroom and the tub had a partially rinsed off stain.We talked about the diaper-broccoli-cigarette smelling room, the cigarette smell in the hallways and decided no way we were starting there. While we were leaving we noticed dark red stains, either boogers or blood, on the wall next to the bed.I checked out and requested my money back but the on duty manager said she needed to call the operational manager to get approval. After waiting over 30 minutes I left my number and told her to call me. Needless to say I'm still waiting for that call.If you have no other choices of places to stay, in the area, I'd keep on driving. I wouldn't stay there for free. I read reviews before booking here and I had stayed at the Candlewood near Richmond, which is a fine places to stay. Terrible experience. Terrible establishment. One star is as few as you can leave and too many for this hotel.
