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February 2025 by shijith ganapathy
I would like to express my sincere thanks for the outstanding service provided by the Senior Banker April Zecca at Bank Of America, Grafton branch . She was extremely friendly, knowledgeable, and efficient in assisting me with opening my account and apply for a credit card.
Her professionalism and willingness to answer all my questions made the process smooth and hassle-free.
I truly appreciate her efforts in making banking a pleasant experience. Such excellent service deserves recognition, and I wanted to take a moment to acknowledge her dedication.
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May 2024 by tony cheche
SUCKS BALLS SUCKS BALLS SUCKS BALLS SUCKS BALLS THE
VERY FAR WORST BANK THAT A PERSON HAS EVER BEEN TO
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February 2024 by Agata I Przekop
Very helpful, friendly and informative
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December 2023 by EJ CHOI
Always stable, professional and good service. All staff are great, especially the tall gentleman John helps me a lot.
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June 2023 by Ashley Makarewicz
John helped us out today and was very polite and respectful. I appreciate the quick and thorough service. Thank you!
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May 2023 by K G
This particular Bank of America branch provides excellent customer service at all levels from the moment you walk in the door.Thankfully I was able to arrange an appointment with Ryan to set-up an account that took extra time and knowledge. Ryan had the expertise needed to get the account opened. During the process she was kind, patient, and professional. Thank you Ryan!
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May 2023 by David Merritt
Kudos to Ryan for her thorough answers to numerous questions about a financial transaction. Ryan was patient and understanding throughout our call. Thank you again, Ryan! This is how banking should be.
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November 2022 by Paula G.
I had a day off so I walked into the bank to have something notarized and open an additional account. I was told I needed to make an appointment online for next week. What happened to customer service???
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July 2022 by Shannon Combs
Went here yesterday to open an account for my 10 year old daughter and the last appointment was at 3:00pm (we arrived at 3:30pm, they closed at 4pm) and the Financial Center Manager, John was not only able to open the account but he went above and beyond to provide excellent service! He was very thorough in explaining everything and I loved how he included my daughter in the process. She felt really important being able to open her account :) I Highly recommend this branch!
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January 2022 by bryce satterfield
Awful bank this is my fiancés home bank we came in today and the atm took a thousand dollars and broke and the the lady said it never has problems but clearly it does, PLEASE STEAR CLEAR OF THIS BANK THE TELLERS ARE SLOW AND DO NOT CARE ABOUT TAKING THW TIME TO DO PAPERWORK TO HELP YOU THEYD RATHER YOU USE AN ATM AND IT BREAK ON YOU BECAUSE QUITE HONESTLY THE ATM IS AWFUL!!!!
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October 2021 by the bag chaser
Excellent service,professional staff,friendly,this bank is incredible.When u finish banking go get a hero sub next door !!!
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December 2019 by Kameron Tyler
This location is the worst! It only ever has 1 cashier available, you have to wait most days over 15 min just to deposit money.. this is unacceptable.. please hire another cashier!
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November 2019 by Elizabeth Spoon
Only one person who can help you with all of your transaction her name is Brenda.
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September 2019 by Robert Gibson
Almost impossible to get someone on the phone. No drive through service apart from ATM, which has a 50/50 chance of working. Do Not Recommend this branch or Bank of America.
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January 2019 by Melissa Rowe
Horribly ridiculous! One teller....long line....no drive through. We are in the year 2018! Don't bank here!!
