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January 2024 by Amanda Salmon
Auto Pros is fabulous! The front desk is very nice, helpful, and patient. Corey was so great to me, I had no idea what was going on with my car and was freaking out a little (lot). I had a hard time explaining what was happening but he was very understanding and a generally great person about my less than helpful explanation. Turned out a mouse or something had chewed up some wires. They communicated all the details about what needed fixing, why, and the price concisely. The greatest thing was that they finished in a day! I am so grateful for their help and will definitely be coming here in the future.
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January 2024 by David Roy
Highly recommend them. They were really courteous and accommodating for my schedule. Took my car in in the morning and had it diagnosed/checked out and fixed all in the same day. One of the few times I've seen a mechanic and felt good about it. Also didn't feel pressured into anything.
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January 2024 by Adam Short
I recently chose Auto Pros for some car maintenance and it turned out to be an excellent decision. Initially, I received a quote from a local Dodge dealership for tires and brake work on my 2014 Dodge Journey, but it seemed a bit steep. After a quick Google search, I found Auto Pros and scheduled an appointment for January 3, 2024, at 8:00 AM.To my pleasant surprise, by noon the same day, Auto Pros had finished the work. They installed four new tires, replaced all the lug nuts, and performed an alignment – all for about $400 less than the dealership's quote.I also had concerns about my brakes and rotors, as the dealership had advised they needed replacement. However, after inspecting my vehicle, Auto Pros informed me that the brakes were actually in good shape. They did note that any rotor issues wouldn't be visible to the naked eye. Erring on the side of caution, I opted to replace the front brakes and rotors, and also get a brake fluid flush. Impressively, this service was over $300 cheaper than the dealership's estimate.What stood out most was their exceptional customer service, a rarity in Hampton Roads from my experience. The professionalism and honesty shown by Auto Pros have made me a loyal customer. I highly recommend them to anyone in need of reliable and professional mechanical services for their vehicles.
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December 2023 by Denise Conner
Very professional and competent personnel. I received a call letting me know the exact issue with my car and that my car would be ready the next day if the parts were unavailable, but the parts were available and they were able to complete the work the same day in which they received my car at 8am that morning and by 3pm the work was done. I HAVE TRULY FOUND MY CAR CARE PERSONNEL FOR AS LONG AS I AM IN VIRGINIA. I will be taking my car back for the services that they recommended snd ALL FUTURE CAR REPAIR AND MAINTENANCE SERVICES. And my husband also said they will be getting his business as well. So Thank you AUTO PROS FOR ACCEPTING US INTO THE FAMILY...
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December 2023 by Antonio Ortiz
Had my check engine light come on along with the engine not running right. Had previously been to Auto PROS for an inspection and diagnostic for the traction control light cluster that had come on. They were fair and the diagnostic was much cheaper than the dealer so I went straight there. They checked it out for me on Monday, called me, and I was back on the road Tuesday morning. Spark plugs replaced, engine oil flush and replaced, left rear hub replaced for the ABS light cluster. Great service, cheaper than original estimate, and gave me a veterans discount. I'd highly recommend them to anyone.
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December 2023 by Laura Warhol
We are so glad we found Auto Pros. The team here is very thorough and honest. They do a complete check of the car, tell you their recommendations then break it down to what is necessary to fix and what can wait. They are efficient and I can have my car assessed and fixed in 1-2 business days. I’m am happy that they also guarantee their labor and parts for 2 years or 24 miles and are part of a nationwide organization of repair shops.
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November 2023 by karen gawel
Took my car for inspection and oil change. Was very satisfied with the service. Was able to drop off the night before and it was ready for pick up before noon next day. Ended up not needing oil change and only had to pay inspection cost. They have serviced my mother's car before. This was first time I used them. Very honest and informative about what is needed to maintain your vehicle. I will use againService: Vehicle Inspection
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November 2023 by Nick Morehouse
Both myself and my family members have used auto pros several times over the last seven years. They’ve always provided good service and are generally quick to both get you in and get the job done. I just had my inspection done there couple days ago and they were able to schedule me on short notice and got the job done quickly and professionally.
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November 2023 by Stephanie L.
New to the area after recently relocating from out of state and brought my car here for state inspection. The general manager Darin was both personable and professional. I also needed new rear brakes that they were able to complete same day as my scheduled appointment for the inspection. Very pleased all the way around and happy I found my new trustworthy mechanic shop.
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November 2023 by E. C.
I stopped here for a state inspection that I failed, but the experience was so pleasant. The service at the front desk is exceptional, prompt, and polite. Everyone in the building including the gentleman who worked on my car were extremely informative. They brought me into the shop to carefully explain why my vehicle had failed, and even showed me what my issues were so I could be sure they were honest and fair. Beyond that, they also communicated other shops I could go to for the fairest price to repair any issues. Additionally, they printed me out a full sheet of issues to look out for in the near future so that I could keep that in mind moving forward. During a time when customer care is typically low, and every shop is looking to up-charge you, I was blown away by my experience here. They also were able to squeeze me in THE SAME DAY to re-inspect my vehicle after their recommendations. It’s usually such a hassle to find any place that takes appointments for state inspection, and they were able to see me within 24 hours twice! Their waiting area is very clean as well, equipped with coffee and water. I feel that I got better care here than I have at any other dealership/car shop. You truly feel like the people employed here care about your well being, and saving you money. Super informative and incredible experience, I will definitely visit for any other car needs. I highly recommend. Thank you Auto Pros!
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November 2023 by Rainy McIntosh
I drive all the way from Arlington, VA. because of the confidence and satisfaction I get working with AutoPros. I have a 2006 Jeep TJ and I am very meticulous about its maintenance and upkeep. For my recent a/c issue, Darren and his team talked me through the process they would follow, their findings, and time required to complete the work. The work was completed as promised, and importantly, at a fair price. AutoPros has something not many businesses have these days…my trust. Thank you.Service: A/C installation & repair
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October 2023 by Lauren H.
Made appointment for state inspection, which not many other places offer. Super friendly service and I was out of there in 20 minutes.
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October 2023 by Andriy Ushakov
First time customer who needed to get a state inspection. Everything, including the necessary repairs of my 20+ year old vehicle, was done very quickly (~24h) and in a stress-free manner. Super friendly, professional and reasonable price. Great service! I will definitely come again in the future and recommend Auto Pros to my friends. Darin, thank you and your team!
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October 2023 by Alexandria Reddy (Mirelre)
We took our vehicles here for a second opinion on work done by a different "repair" shop due to some concerns/red flags I had about the other shop.Auto Pros is AMAZING. I asked them to do a thorough check on both of our vehicles. Their inspections were very detailed, with pictures provided as evidence of findings, and a very helpful vehicle trend analysis on what kind of work I should expect to perform given the age and mileage of my vehicles. This was a new level of service for me.Dawn is just a delight whenever I call in - very helpful and cheerful! Darren was exceedingly patient with all my questions and was willing to talk with me when I called back with more questions. He explained the concerns he had with both vehicles and offered his recommendation regarding both cars as he would to a family member or friend.The work that was done on our Mazda by them to bring it to a safe state (why the other repair shop didn't inform me of these issues despite my repeated requests to LOOK for things that need to be done, I cannot fathom) was done quickly without holding onto our vehicle for days at a time like at some shops I've been to.At this point, I am convinced of their care and INTEGRITY.Dawn quickly corrected me when I said "give me your opinion as you would to a friend" - she stated "you are an Auto Pros FAMILY member" and then gave me her recommendation about how to tackle our major car repairs or replace situation.Their thoroughness and attention to detail is so important in keeping my family safe while we use these cars. Thank you SO much!I highly recommend this repair shop to anyone looking to keep their vehicles in a well-maintained state.Services: Tires
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October 2023 by Travis Land
I had a blinking check engine light (never good) and needed to get it checked out fast. The dealership I used to take my car to said the earliest I could bring it in was in a month. I called Auto Pros and they were able to take a look at my car the next day. They were able to diagnose the problem, told me how they were going to approach solving it, and even adjusted their price to be lower at the end due to it not being quite as bad as they initially thought (and thus not as labor-intensive). That was probably one of the most kind and appreciated experiences at an auto repair place I've had, and they definitely have my business going forward.Services: Auto engine diagnostic