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October 2023 by S.M. M.
Although they were not able to find the problem with my car they were awesome . They were supposed to get to it on Friday but got to my car 3 days sooner than expected. I had the results in UNDER 24 hours. They chose to not run extensive diagnostics as to NOT incur extra fees for a problem they were not guaranteed to find. EVERYONE is polite and professional. All employees were neat, clean and well groomed. The ENTIRE facility is SPOTLESS (inclusive of the lot).Auto Haus is a class act in every capacity. Steve is AMAZING and thorough as well as explains EVERYTHING with his customers. I didn't purchase my car from them and they still treated me as a VALUED &. RESPECTED customer. Thank you so much Auto Haus. I would recommend this business 100%.
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April 2023 by Ivy O.
My experience has been good. Got work done on my Land Rover. Rep looked for the best priced parts and was able to repair within a week. No complaints. Customer service was good.
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January 2023 by Jamie W.
*went to autohaus to test drive a Vehicle the day before Veterans Day.*couldn't come up with enough cash to have a low enough monthly payment (financing was not the issue)*told the guy I was working with I was sorry but we were really interested if there was anyway we could make things work and come up with cash we would let him know asap*Next day we finally came up with 3k to put down so that we could have the lower monthly payment as we were assured by chase (new salesman)*Found out nearly a week later they had totally processed the payoff incorrectly even though Chase was supposedly skilled in the finance aspect and navy federal is a bank they deal with frequently, and he had instructions with the bank draft, therefore we ended up with the higher payment anyways! This was incredibly stressful for us as like most Americans, we are struggling with the current economy and We have 4 kids and are living on one income. This also resulted in 5k being returned by navy federal to the dealership and I had to go at an already busy time and pick it up when it finally arrived and had to wait for the finance lady to process it.*The day after we drove it home, I noticed a slight burning smell coming from the hood area once I exited the vehicle my husband didn't think much off it since we had no other issues and it passed inspection just a month prior...I had a surprise trip planned for my daughter to Maryland for her 16th birthday coming in a couple weeks and we only smelled this 1 other time. We also never smelled it while inside the car and I never had any other indication that anything was wrong, no warning lights and nothing physically felt off with the vehicle.*I went on my trip, smelled the smell again, had a friend of mine look at it in Maryland and my coolant reservoir was completely dry. We never had any signs of leakage (no puddles) so I went to auto zone and filled it up, next time I stopped 20 minutes later, half the reservoir was empty again, so I refilled it and this process continued...*Upon returning home my husband called the dealership manager, Austin, and told him what was going on. Austin told him to bring the vehicle in and they'd look at it. They said a head gasket part that needed to be replaced. Initially my husband thought that he would do this repair himself (as he has actually done several vehicle repairs himself on other vehicles) so we brought it home but he just felt very uneasy with messing with the cooling system so he called Austin back a few days later and asked if he would still honor the deal which basically they said they would do it for half the cost which ended up being $300 so we dropped the van off early Monday morning and was told it would likely be ready by the end of the day... On Tuesday I had not heard from anybody so I called later and Ryan told us a bypass hose was the problem and that they were going to "do us a favor" and only charge us $600 so they were now charging us nearly $1000 (they were still charging us for the 1st job) on a vehicle we had purchased essentially a month prior. This also happened to be the week before Christmas. At no point that week did anyone ever call us, we had to call if we ever wanted an update. We were then told it would probably be ready on Thursday...nope! Finally on Friday after not hearing anything and knowing they closed at 2, I had a couple errands to run and my husband had to telework that day anyways so he went in prepared to sit and wait. They do their own state inspections which seems to be a conflict of interest and when we asked about how it could have possibly passed with a problem that major, they told us it was "so deep" there was no way they could've possibly know, but with the way my car was going through coolant and the Reservoir being completely empty I don't see how they couldn't see that something was wrong and then Ryan also told my husband that he wasn't present at the inspection so he can't say for sure what happened.
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December 2022 by Chris K.
Unethical. That's the best word to describe these guys. Dishonest? Sure. Deceitful? Sure. Devious? Sure. I purchased a used Merc S550 the day before Thanksgiving and had agreed to take it that afternoon and return in that Sunday for them to correct some body damage. During my test drive, it had become obvious the Heads-Up-Display wasn't functioning properly (double vision/ focus problems), and I agreed with my salesperson it would just need an adjustment. When I returned it, I pointed out that I'd been unable to find the adjustment. They were going to take care of it. The salesperson called me Tuesday, after they'd finished the bodywork, to tell me they had adjusted the HUD and it was almost right. They were going to take another look at it after that. OVER A WEEK later, my salesperson called to tell me they have identified the problem as a bad HUD unit and it would need replacement, but they won't do it (pre-existing?). Long story short: I explained to my salesperson that this is not a bad HUD unit (I could see the LED display below the dash, and it was working perfectly). Internet research turned up that 1) the HUD is not and never was adjustable, and 2) the problem is caused by the car having an incorrect windshield installed in it. The car had a full CarFax report, but this never showed up in that report. (Side Note: This dealership had apparently replaced the brakes in this car two months prior, but that too was kept out of the CarFax report.) They told me to come get the car as they were finished with it.The end result? The managers at Auto Haus refused to correct the problems. My car has several systems dependent upon that windshield. I'm stuck. Their lack of honesty and ethics has ruined what should have been an exciting experience for my family. Instead, it just leaves a bad taste in my mouth!So again, after more research, I took the car to my local Mercedes dealership and sure enough, the windshield had not been calibrated. In fact, it couldn't be calibrated because it was the wrong windshield! This aftermarket windshield was causing fault with the Dystronic system, the rain sensor, the Heads Up Display, and the Lane Keeping Assist. None of these had been working properly due to the windshield not being calibrated. It cost me $3,000 to get the right windshield installed and calibrated!This is why we try to buy cars through reputable dealers. In this case, I failed.So why would anybody buy a car from a company like this! Save your money for an honest dealer.
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October 2022 by Twaina C.
I want to give a shout out to "Chase" at Autohaus in Yorktown. He was my salesperson and has ensured that I was taken care of in every aspect when it came to the purchase and service of my new vehicle. I was referred to Autohaus in Yorktown by my bestfriend who purchased her vehicle from them a few years ago and she had nothing but good things to say about the dealership. Thanks Chase and all the others that helped me to feel comfortable in my decision.
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October 2022 by Peter R.
I took my son's 2011 Range Rover Sport in to have the following warnings diagnosed: 1) HDC not available, 2) transmission warning light, and 3) gearbox not in park warning. Additionally, the gearshift would not come out of park intermittently. The first diagnosis was a worn bushing that prevented the cable from effectively pulling the transmission cable properly - a condition the technician remarked they had seen previously; that was potentially causing the issues; and that must be repaired before moving forward. I was also charged for technician troubleshooting time for a fluid leak and coolant spray in engine compartment - neither of which was why I brought the vehicle in, but that I did approve of. After approving the bushing repair, I was notified that after parking the vehicle, the left front air strut magically and suspiciously fully collapsed. I was further notified that the strut would have to be replaced since the vehicle could not be driven in that condition for any further troubleshooting. The quote for a replacement strut through Autohaus was $1500 - plus labor. I was able to source a replacement through Arnott for 1/4 of that cost. When I informed the service rep that I would be providing the replacement strut, I was notified that although they would install it, they would not warranty the part, the labor, or any other work on that invoice. To their credit, they allowed me to closeout and pay the invoice for the bushing replacement, so at least those parts and labor would be warrantied. After replacing the strut and replacing the upper radiator hose (for the coolant leak), as well as the transmission cable bushing - at total bill of ~2,000.00; I was informed the primary issues for which I initially brought the vehicle in were still present - intermittently, and the only solution was a new transmission for another $5,000.00.Does anyone think I would have paid $2,000 to find out the real solution would cost another $5,000? There seems to be a culture at Autohaus that assumes all owners of high end vehicles will simply continue to pour money into them while their technicians continue to spin the diagnostic wheel until they stumble upon the real issue. Yeah, I get that complex vehicles often have complex problems that require complex solution; but when the service representative tells me his Range Rover guy is "the" Range Rover guy; I expect an honest appraisal of the issue as well as a best and worst case prognosis. We'll not be going back.Pete Romeo
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September 2022 by David Nichols
Jeff and Company, THE BEST!
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August 2022 by Two Peppers
Friendly,honest great work
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July 2022 by Robert Dalton
Friendly staff!!
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June 2022 by Kristin S.
We have had a terrible experience ever since we have purchased our car here a couple years ago. They painted the undercarriage of our car black to hide the excessive rust damage. It's so bad that rust just crumbles off the car when it's worked on. It's in terrible condition for a 2009. We have had major brake issues and other problems and spent a ton of money and time getting it fixed. It's a shame they would deceive a family in need of decent car. I would tell everyone I know to never ever go here!
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December 2021 by Carey B.
I would not recommend AutoHaus Yorktown. My front brakes needed to be replaced back in July and my husband, who was a valued customer there, suggested AutoHaus Yorktown. I took my car there and from the first day I have regretted it. They refused to changed just my brake pads and insisted that I replace both my pads and my rotors even though I did not need rotors. From the day I picked up my car the brakes gave squealed when I back up even though it never did that before. I took my car back to them to have the issue fixed. The first time I took it back to them they had my car all day and never called me to discuss anything about my car. I had to call them at 5 pm to find out what was going on. I was told that the technician could not replicate the problem which I know is a lie or he didn't drive my car because every single time you reverse it squeals. So I asked the service associate to come out to the parking lot to hear it. He verified that it did in fact squeal in reverse. I was told that my brake pads would be replaced free of charge and a warranty would be offered. Another appointment was made and I dropped off my car for that appointment. Again, I had to call them at 5 pm to find out the status of my car. He told me that I would have to pay $177 for them to fix my brakes. Why should I pay when it never did this before I brought my car to you. And I was told the brakes would be fixed that day when in fact they just had the technician, the one who said he couldn't make my car replicate the problem, look at my car again. So basically they had my car all day and nothing was done. Not to mention their customer service is awful. My husband, who WAS a valued customer, took his car to them to get a diagnosis of what was wrong with his car, which he paid $98 for. They told him what was wrong and that it would cost $1500. They ordered the parts and my husband paid for them. He took his car up there to have the work done and after they took the car apart and put the new parts on they called him to tell him that it didn't fix the problem and it would be another $1500 to fix the problem. They didn't give any discounts or pay for any of the labor even though they misdiagnosed what was wrong with the car. WE WILL NEVER TAKE ANOTHER VEHICLE TO THEM. I will go to a chain place before I ever go back there.
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October 2021 by Micah Innis
Great local autobody shop. I have used them for major accident repairs and for simple odd job installs or replacements for my vehicles. They have always done a great job.
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October 2021 by Scott B.
We previously purchased a car from Dale in Williamsburg two years ago. It was such a good experience we decided to return when we were looking for another car. Needless to say it was a huge mistake. I salesman was great Kyle was very responsive to questions etc. but it's been 25 days and I still don't have proper paperwork. They sent me paperwork with no signatures and wrong dates. The car barely made it home because the alternator was dead. So the 100+ inspection they advertise is obviously not being completed properly. I spoke to the GM Austin and he basically said it's the banks fault that the paperwork is not correct. Umm how does the bank have copies that are not signed. I had to pay for the alternators cost. The keys fell apart in my hand when I got home and the device light came on but I should believe they actually did the service because they have done everything else they were supposed to do. Very disappointed. I believe they are doing some clean up and selling them with problems.
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February 2021 by Sky S.
Front skid panel missing 9 screws, 4 more missing up front, read skid plate not secure. Oil gasket missing complete mess............COMPLETE HORROR SHOW. Went to certified Audi specialist. Spent $2k fixing the mess.
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January 2021 by Al S.
If you've ever been to an establishment where your business is not welcome, this is on of the place. It must have been my appearance. Came in in to buy a car on a Saturday (pictured) unfortunately was told the car was in the shop for service.and will call me when its available. Thank you Autohaus,,an opportunity loss on your part was a gain for me.
