SureStay Plus By Best Western Wytheville offers a mixed experience for travelers. Guests appreciate its convenient location, peaceful surroundings, and good value. Many find the rooms to be clean and comfortable, with some mentioning the beds as especially comfortable, which allows for a good night's sleep. The hotel features a decent breakfast with a variety of options, including cereal, pancakes, waffles, eggs, and sausage, which many guests consider better than expected for the price. The staff is often described as helpful, friendly, and polite, with some reviews highlighting their quick and kind responses to guest needs, even in busy or less ideal situations. However, there are notable concerns. The front desk service can be inconsistent, with some guests experiencing long waits or difficulty finding staff. Security of guest information was compromised by leaving a room list openly on the counter. The exterior of the hotel was often described as unkempt, with overflowing garbage cans, littered grass, and unsightly bags sitting in stairwells, which detracts from the overall appearance. The breakfast area and floors were sometimes dirty, and some felt the rooms were dated despite their cleanliness. Overall, while the hotel provides a safe and quiet environment with pet-friendly policies and a pool, the service and maintenance issues suggest it may be more suitable for travelers seeking a low-cost, basic place to stay rather than a luxurious experience.
Over all stay was great! Breakfast had good variety and was delicious. Except I had to take my breakfast back to my room. Because all the tables in the cafeteria were occupied.
January 2026
The night front desk lady was awesome! The house keeper knocked on my door at 8am and entered before answering before check out was even near. They did credit me $25 for that. It was dirty. Their septic is coming up the drain is smells bad. Very cheap for what you get
May 2025
Reasonably clean, good shower, comfortable bed. Breakfast available, missed it
