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December 2023 by Nicholas Minor
Customer service is not their strong suit. I purchased a table and chair set from this business in July 2022. Purchasing the items in the store all went well. When the items were delivered there was damage to 2 of the 6 chairs. The owner was present at the home delivery, he took pictures and I assumed this would be taken care of promptly. I never heard from them again. I followed up many times and was always given the run around. The wife could not tell me anything always referring me to her husband, who was often unavailable. I asked that he call me, no calls were ever returned. Beware of the follow through to resolve problems with your order, before you decide to purchase from this business.
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November 2023 by Christopher L Cloud
Very Good shopping experience at this Great store! Had gotten the best information from Afroza before making it in to purchase our sofa. Mohamad was So helpful, knowledgeable, & very customer service oriented and I feel good about our order we placed with him. We haven’t received our furniture yet , But he is keeping us in the loop as to when and why the date changed. Factory is taking a week off for the Holiday. I feel when it does arrive it will be Awesome and looking so forward to it and doing business with them again!Highly recommend Z&R and chose them over a highly advertised dealer in the area, So Glad we did!!! 5 Stars
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October 2023 by Em m
I had my furniture delivered today.First, the pricing for the office furniture was a great deal 50% less than Laz-Z-Boy pricing. It took 3 weeks to receive the purchase but I was ok with that. The guys were pleasant. They put the furniture together and I love it.My experience with Z&R was top notch!Thank you for the great experience.
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August 2023 by Jackelyne Briseño
If you live in an apartment building DONT BUY FROM THEM! Long story short I ordered a couch and expressed concern over the normal-sized elevator in my building but Mohammad said it would be fine. I kept asking if it would be possible to get the couch in boxes instead of fully assembled and he said no. I paid for the couch and the full $129 for the “white glove delivery service” and it was all for nothing. The couch didn’t fit in the elevators and the two guys just kept looking at me waiting for me to say/ do something. I live on the 9th floor so I didn’t expect them to go up all those stairs. But I paid $129 so I wouldn’t have to deal with this kind of stuff! I tried finding solutions to no avail (while they just stood there) and ultimately they left.Fast forward like half an hour, I call to discuss a return (I paid almost $700) and the lady on the phone straight up yells at me and tells me it’s my fault, that I can’t hold them liable, and that “they’re not giving me back my money.” She was so rude and aggressive!! I ended up hanging up on her cause she was yelling.After calling my bank to dispute the charges — because again, no couch and no successful delivery — my bank sided with me (obv) and closed the claim. I got lucky but honestly just save yourself the headache and go somewhere else.I’m sure they’ll comment on here trying to shift the blame to me like they do with other reviewers but I don’t care. The sad part is I probably would’ve been more receptive if the girl wasn’t so aggressive right off the bat. As a local family owned business you’d think they take care of their customers better, but that’s not the case. Save yourself the headache and go somewhere else!I ended up buying a couch from Ashley’s and it was a pleasant, seamless experience.
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June 2023 by iPrettyissie
Free delivery to your home but wants to charge $129 to open your front door and place a couch on the ground…. Wow, this is very petty. No thanks.UPDATE: Please see response of the owner below. Very aggressive and unprofessional. The owner called me back after this review and started getting loud with me- I had to terminate the call because who are you talking to?!If you want to be treated horribly, buy from this place. See previous reviews.
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April 2023 by Khadijah Dargan
RUN FOR THE HILLS! If you happen to fall in love with any piece of furniture from this store, look up the manufacturer and see if they have it elsewhere. My experience was less than favorable dealing with this company. I mistakenly ordered a headboard (didn’t even know that was a thing) and that was due to be delivered to me in about two weeks. The kicker is I sought to cancel and then find out I could not. I was simply told “you cannot get your money back” with no actual customer oriented approach. I understand it was my responsibility to know the cancellation policy thus, please read the cancellation policy page. They do not share the policy when you are attempting to order. You have to search it out on their website. Once I placed an order for the remainder of the bed, I was met with utter silliness. Afroja one of the store reps was very rude, unkind and not customer friendly at all. She is not armed with info needed to help customers, will over talk customers at any moment and is unapologetic when you bring to her attention an issue on behalf of Z&R. She literally yelled at me over the phone. However, Mohammad, came to the rescue to meet me with kindness and help. I appreciate that. Still it took me an additional month to get the remainder of my bed with no check in from Z&R. I had to check with them weekly to check on my order. Also, due to the lack of control by Z&R to ensure delivery will be made in a timely fashion I just had to wait. Once I had my lawyer reach out, my order was delivered the very next day. If you don’t mind waiting for furniture for a month or so and can have a legal entity help out, go for it. Other than that, just go with a more reputable company with the same product. I do not recommend this company for any piece of furniture. Not even a door knob.
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April 2023 by Kenneth Halderman
Mohamad and his staff were exceptionally professional, and were expedient in putting things together and treated this as if they were putting this in their home. We were pleased and grateful for their care and handling of the furniture they delivered. We highly recommend their company. They have gained our trust and future buying products.
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April 2023 by Ce'zanne Khabbaz
Z&R furniture had amazing service from the moment I picked my couch to the moment they delivered it. Mohammad was very kind and efficient with his partner when delivering. They were quick with setting up my couch and came right when they said they would!
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January 2023 by Lisa Dubinin
I was very pleased with Z&R furniture. They were very friendly and accommodating. The white glove service was excellent. Workers were considerate and polite. I’d definitely shop with them again.
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December 2022 by Jennifer Bonilla
Had a great experience with Z&R Furniture. From the ordering experience to the delivery, everything went smoothly. The table even came in ahead of time expectations. And it is absolutely gorgeous! Prices are competitive with larger retailers. I highly recommend!
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December 2022 by craig redmiles
Bought an Ashley reclining sofa. They took my old and heavy sleeper sofa away and delivered my new one. Super friendly delivery guys, and nothing but the best experience. Thank you! Excellent service throughout. A+
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December 2022 by C O
I found a couch through them in 2021 when there were basically no couches to be found anywhere due to supply chain issue (I think they were the 10th furniture store I visited). The couch was delivered a few days later; 1 year later it is still in great condition. Great service and friendly staff. I referred them to my friend, who also bought a couch and had a great experience with them.
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November 2022 by Paulo Costa
Excellent and reliable service all around. I bought a sectional sofa and two ottomans. The latter were not in stock so they arranged for it to be delivered later. All worked as promised. Very happy with the result.
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September 2022 by chris sparkman
This is a family owned business who treats their customers as family. Their prices are great, their manufacturer lines are expansive, and their customer service is outstanding. I appreciated their guidance in finding the right furniture (without any pressure) and their up front honesty on the timing of delivery due to supply chain issues out of their control. In addition, the guys who provided white glove delivery were fantastic - they are professional, efficient, and quick. Z&R Furniture is now my “go-to” furniture store.
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September 2022 by Catherine Starzman
I hate furniture shopping. Hate it hate it hate it. The whole process gives me anxiety. I didn’t want to buy on-line because I wanted to sit and feel the piece.Keeping all that in mind…I’m giving this place 5 stars because the actual furniture shopping experience was so pleasant and easy! No pushy salespeople. No negative selling. No talking us into things we didn’t need or want.The woman was amazing and patient and so kind and helpful and honest! We were there for like 3 hours.We found our couch, it was delivered, and we are thrilled. If I ever need another piece of furniture; I’ll shop at ZR.
