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February 2024 by Shantise H.
I received unprofessional customer service. No one at this store appeared to want to offer assistance after I was dismissed. Upon arriving at the store I was greeted by an associate who seemed to have a hard time comprehending what I was explaining as an issue with my account. He then proceeded to explain "how incorrect" or wrong I was and ended the communication without ensuring that a resolution can be made. I was dismissed and not heard or listened to for understanding regarding the reason for my visit. An Apple store in the same community as this Verizon Wireless store, is a prime example for exceptional customer service and this store can definitely benefit from learning from the Apple store's competency of their product along with professionalism, effective communication, kindness, respect, and patience towards their customers. I have called and made a formal complaint with Verizon and the matter is currently being escalated.
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November 2023 by Darcell W.
I am thinking Verizon's customer service is also lacking as a whole. I made the switch from TMobile and something happened with my activation. Since I live quite a ways from the Verizon store I made the purchase with I went to one near my home on Daniel Stuart in Woodbridge, VA. I was met with minimal customer service and general disinterest in helping me resolve the issue. After asking a few clarifying questions, I was directed to the "corporate store" nearby because of the Verizon bag I was carrying. "It was a corporate bag." I walked into Verizon store and was greeted by a specialist named "sway". I explained the issue, with a slight smirk he recommended that I return my purchase to the initial store in Manassas (which I found out was a 3rd party retailer) and restart the process with their store. The process will take 2-3 days because my ported number will need to go back to TMobile. I asked him for a moment to process the information and then he says "I'm just tryna help you out". I asked if Verizon has a tech support number or someone I can speak with to help me with this process he said "yes" but it will take awhile. I asked for the number, a card for the store and to speak with a manager and he said he could write the number down and they do not have cards. He then returned with a yellow post it with two numbers. I asked with the manager and he pointed to her. Her name was "Yuvonna". She then asked for my receipt and confirmed that the first Verizon store was a 3rd party retailer and then printed out a copy of what their store receipts look like. I asked if I am paying corporate Verizon and I have the service why can't someone at Verizon assist me with completing the active process. She explained that the 3rd party store does not have access to their systems to port the number over quickly. She followed up and said they deal with this a lot and concurred with "Sway's" recommendation to return the purchase and restart the purchase with them. Then she went on to say that the 3rd party stores are at a "different" pay grade. When they see someone like me transferring from T-Mobile, they see $$$. I asked what does that have to do with my service, she explained that because they (the corporate store) receive regular pay and commission they can focus on providing customer service. She said a few other comments on 3rd party stores and their lack of being about to get the job done correctly. Conclusion: I am saddened that I made the switch to Verizon and instead of helping me get to resolution that didn't involve me returning my purchase and possibly losing the phone number I have had for 13 years, I received a critique on how 3rd party Verizon Retailers are incompetent and lack customer service. Maybe the other Verizon stores are better but I recommend staying away from the Worth Avenue location in Woodbridge, VA
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November 2023 by Aamna R.
When making an appointment over the phone I told the guy that I want a phone line and internet line. So he makes me appointment at 7. I found out AFTER driving to the store that the lady who does internet installations leaves at 6. When I walked in the man at the front desk wasn't even paying attention, I had to say excuse me before he realized someone was in front of him. The entirety of the staff is incompetent and barely knows their own promotions! I left because it sincerely felt like they were trying to make as much money off of me as possible. The store was empty on top of all this so they it's not like they had other things to do. The store screams deadbeat. AVOID AT ALL COSTS. Save yourself and do this online.
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August 2023 by Kevin P.
The overall rating for the store (3.6 at the time of this review) has been manipulated by Verizon or its tech buddies at Google I'm sure. If you read the one star reviews, they present as technically accurate and numerous. The associates/representatives in this store are the worst. They despise customer service. A healthy racist attitude permeates the environment--just churns through the place. I almost felt hated the moment I opened the door, nodded and smiled at the associate--only to receive a grunt in return. He might have rolled his eyes. After extending him grace and trying to maintain an upbeat attitude, I eventually called for the manager as he was impossible to deal with. So unpleasant. I mentioned that I objected to his attitude, and he literally squared up on me and told me to leave. The manager, standing right there, accepted his behavior instead of terminating him immediately. She said she would deal with him. I'm sure he's still there, greeting customers to this day. I've complained about service before in my lifetime, but never seen a reaction like that--one tolerated by the manager, who ended up being equally awful. So, get this, Verizon sent a letter complaining of my behavior in the store, alluding to my being a racist. This is called projection. In psychology, when you are guilty of a behavior, you tend to accuse others of that same behavior as a defensive measure. I challenge Verizon to post the video from the store indicating that I am a racist. As a footnote, I hate racism and the disparate racist treatment that results from it, and that's precisely why I reacted against the behavior in the store. If we stand for treating people poorly because of their looks, we as a country are doomed. Since I'm born, we've definitely moved backwards on matters or race, and racism is as alive and well as ever, but the roles have reversed. It is now taught in some schools and colleges that the new racism is warranted--reparations of a sort for past transgressions. I dissent.
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May 2023 by James D.
Update: after reading comments after my initial review, there is a stream of unhappy customers with unprofessional people here. To Verizon upper management, please contact me so we can rectify. I believe you can click on my name to contact. I am one of the most gentle people, I don't like conflict but having to stop by a store to get my phone to work is frustrating. See other negative comments, avoid Yvonne. The Yvonne needs to go work in the back, she/he has no ability to de-escalate situations. Instead the person escalated the situation by becoming a smart ass. Please get rid of this person or don't let her deal with customers if you care about the business. This should be third strike against Verizon and i should cancel all accounts. Heck I was willing to deal with the person but her/his attitude was like I dont n7eed your business. I was shocked by her attitude. Go to franchise store, more pleasant people. Don't go here if you're sick of the runaround with devices that don't work, and by all means youre not allowed to be angry here. They won't fix it, they'll tell you to come back another day and kick you out because they're only here to get you to buy service not fix service. I think God is telling me to stop paying foe Verizon products. Start story, I was kicked out of the Verizon store today by the worst face to see when you walk in the door pissed off with a new phone not setting up or getting a hold of anyone to help. She/he was a black person who wouldn't let me get her name instead told me to look at name tag. I didnt have glasses so how am I supposed to see her name. Luckily her name was highlighted in other reviews I am sorry if I didn't get (its) preferred pronoun because i was in for only 3 minutes. Unprofessional, untrained, uncouthe, and disturbing manager making $25 an hour. Please don't put her/him on the help line. I wasn't angry until she kicked me out. Is this how you treat your customers? I am going home and canceling FIOS due to this experience. Anyway her/his name begins with a Y. I will contact Verizon and also the BBB on this situation where I was sent out with a phone that doesn't work again. Anyway, I wish I canceled my account with Verizon but my wife signed up for 3 years with them. Oh well we're screwed now. Anyway this isn't the first time I have had issues with this place. All I can day is slimeballs go to franchise stores. Finally, my wife was lucky she dealt with another person here who was pleasant and accommodating, my wife says the person who I unfortunately dealt with wasn't there. Explains why my wife got the kids a phone, had she dealt with Y we would not be a Verizon customer anymore.
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March 2023 by Marwan Alhussameah
The worst customer service everyThe manager is give me attitude
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March 2023 by NUR LLC
Poor customer service by an associate -David. I have been with Verizon since 2007 and I had a very good experience. I went to this store for my options for an upgrade as my plan is ending and came back home without getting anything done. May be it is time to look for another provider.
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October 2022 by Jojo D.
Yuvonna Nychelle Stevens the assistant store manager called my phone today and I thought she was going to be helpful. I looked her up and it didn't seem like she worked at the direct location, but I was wrong. I told her my initial situation about picking up a cellular iPad and she listened to me up until I told her I asked her reps questions about promotions, to which she said "when you pick up curbside, you sign up for that, pick up and go". And I had pointed out how her reps didn't care to talk to me or even look at me, how her rep lied about the Samsung promotions she's said "well it's for new lines only and you said upgrades." But that's the thing, the rep I asked the question to never asked me what my situation was, so she never knew if I had new lines or not, cause she didn't look at or care to talk to me. She told me "you have to sign into a queue for further assistance", I said no one ever told me that. And she said "that's what you sign up for when you do pick up" over and over. Never addressed her reps bad attitudes and lying, never addressed me not being "told" about this queue because she said it says online that it tells you there, which no, online does NOT say "if you have promotion questions to sign into a queue", that's bs and the stores responsibility to inform guests. Also, her reps DID answer my questions without making me sign into a queue. They just didnt have the knowledge nor interest to talk. So that point doesnt even make sense. The whole time "ThAtS WhAt YoU SiGnEd Up FoR, I'm giving you the energy you give me, I'm sorry you're in your feelings" sooooo disrespectful as a so called "manager". I said I want to talk to your manager, she said "I am the manager", I said no on the email you're the assistant manager, she said "she's the manager in charge of the store right now", I want to talk to the person higher up than you, "they're not here right now and you won't talk to them on my personal device, bye". Which was a stupid statement in itself. What a joke. For anyone who wants to complain to corporate btw, you have to write a letter or fax them. Which I will absolutely do. And im taking this to social media as well. This store needs to be looked into. Horrible customer service. Horrible everything. Don't come here. Edit: by the way. I'm not even mad at Alexa, her not knowing the promotions or having poor training isn't her fault. I'm more upset at the taller black girl with dreads who obviously knew more, lied and barely acknowledged me, the overall stores poor training and customer service, and now the very unprofessional assistance manager. She was horrible. Also she said the authorized retailers make you pay for everything, they didn't. They didn't make me pay for anything to help me with ipad, so. Okay.
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October 2022 by William R.
This was by far one of the worst experiences we have ever encountered in this state. Got a Samsung "Flip" phone for my son (age 23), who is very picky about taken care of his electronics since he is passionate about computers. It hasn't been a year since I purchased this phone and recently the phone began displaying a solid yellow stripe in the middle of the screen, then next day half of the screen was black, and untimely it stop working. We call Verizon Customer Service since Assurion wanted to gave us a used refurbished phone. Verizon Customer Service went ahead and "CONNECTED REMOTELY" to the phone and determined that the phone had manufacturer's issues. We were instructed to take the phone back to this Verizon dealer and here is what it took place: 1. Representative on the floor listened to what happened with the phone and goes into the system to check the notes written by Verizon Customer Service. 2. Representative told us that a claim through Assurion needs to be completed in order to get a new phone. 3. We informed the representative that we were instructed by Verizon Customer Service to bring the phone for a one for one swap. 4. Manager gets involved and began blaming my son responsible for the phone damage "WITHOUT" listening to me, or willing to call Verizon Customer Service to confirmed the facts and missing notes about the device. Instead, she goes and asked one of her employees to looked at the phone and confirmed it was "INTENTIONALLY DAMAGE BY PRESSURE." 5. Shortly after she stopped interrupting me and I told her that the VERIZON CUSTOMER TECHNICIAN got connected remotely and assessed the damage, she paused and began reading the notes????? 6. We left the store in frustration and contacted VERIZON CUSTOMER SERVICE AGAIN. 7. End result? Verizon Customer Service listened to what took place and made a report about this matter. Further, they send us a "BRAND NEW PHONE" in exchange for the "DEFECTIVE" and not "DAMAGED" phone. 8. Ms. Manager, before you began placing blame on customers, get the True facts and details about what took place between the customer and your corporate representatives. 2. Let other people talk without being interrupted! When you interrupted people it doesn't shows good communication skills and you are setting a bad example for your employees. 3. In you have questions about what customer service said to us, CALL THEM, and don't automatically assume that we are lying. It still good and legit people around you.
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September 2022 by Leeda F.
If I could give a negative star I would! Save your self many headaches and money and go to another carrier! We signed up with Verizon at this location and I wish o had checked the reviews prior to. We have had nothing but headache from day 1! Employees are not trained right and the managers are no help! Everyone puts the blame on someone else. Suzanne the manager is very unprofessional and kept interrupting us while we tried to explain what their employee did that cost us $400 out of pocket! We waits for an hour to speak to the general manager who was trying to avoid us by keeping busy! It's been nothing short of hell dealing with everyone here. I'm pulling three lines out from Verizon and taking my business to T-Mobile. I will definitely be calling corporate office and posting about my hell time and money loss all over my social media in an effort to save others the headache! Yvonne the other manager is no help either! They are useless
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June 2022 by cathy m.
The staff here acts like they're in a club. Music is blaring. This place does not begin to resemble a professional environment.I could hardly hear myself talk. Roberto was helping us. But he would answer his phone, go check the merchandise on the floor, then come back to the desk and take his phone in the back (multi tasking when I am standing right here). Which is why the visit took over two hours. Or coworkers would come to him and ask multiple questions. Do you not see he is with a customer? Is there anyone else who can help you learn your job? Roberto was supposed to transfer the contents of my old phone to my new phone but all he transferred was the contacts. Not the apps, not my music, playlists, photos, texts or Samsung notes. And when I mentioned it he couldn't care one bit. He said "oh you have your contacts" and he walked away.
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May 2021 by Richard E.
Verizon Internet and Television. System went out in the Dumfries, Southbridge, and surrounding area on May 26. This is nothing to do with their stores. This is a corporate issue. People on nextdoor.com in the area were writing all sorts of commentary after we regained Internet, but no TV. TV was not working 24 hours later. I used Verizon Chat. That's BS. The message was we will be with you "momentarily." That started at 5:58 PM and I gave up 52 minutes later. Tried my TV at about 7:15 PM and there was a message that Verizon engineers were working on it and it should be working by about 7:38 PM. Well heck, it is now 12:55 in the morning and still no TV. Their engineers must be in a foreign country. Unfortunately, none of these "cable" companies are responsive. I had Comcast years ago and that was literally every 7 to 10 days calling them because the TV was not working. I tried rebooting the Verizon router and set-top box several times but no results. Still had 4 amber lines where the box should show the time. Perhaps I should put an antenna in the attic and cancel their version of TV service. Many people have written extremely negative reviews about Verizon. The company seems to think that telling customers anything to get rid of the customer is the answer. I would rather be told the truth than some made-up answer. I worked for a utility for many years and we did not lie to customers. That did not mean that the customer was happy with our answer but we told them the truth. All of this comes from the very highest level of a company and how that top management treats their employees. That is what creates a company culture. Verizon culture is to make something up and get rid of the customer. It is too bad that there is not multiple choices for service providers.
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February 2021 by Francesca M.
I too wish I could zero!! I canceled my account with them 3 months ago and am still receiving bills for 3 inactive phone numbers. The phone numbers on the bills have never been mine. $68.99 and that's just fees and taxes!! Good luck worming your way through the "customer service " I've been either rerouted or on hold for days.
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January 2021 by Jeff M.
AVOID THIS VERIZON STORE , Woodridge residents. I have been a long time verizon client . Have been using company provided phones for a few years . Went in to purchase a new plan , and purchase a new I phone 12 with cash in hand . First I was told they could not give me any credit for my old phone witch was not a issue with me at all . I am from a sales background. I Was continued to try to be sold an I pad along with what I came in for . I had 2 different Reps trying every thing they could to change my mind . After I told them multiple times I was not interested in a I pad . Just phone and unlimited plan please !!! Now , all of a sudden my worthless phone is now worth $400 dollars as a trade in and look how cheap it brings the I pad . I said again thanks for the $400 credit but still not interested in the up sale . After we finished things up I still got a quote for what I asked for and one for the I pad of course . My account got flagged as identity theft protection? ????? And I was unable to purchace what I wanted . Was told has nothing to do with me they just need to make sure it really is me trying to make this purchase. Even after giving a state driving license and social security number ?? This was not from my banking institution this was from verizon . I was told I needed to wait 3 or 4 days and someone would contact me and let me know what the result of the Identity check was . Of course no one from verizon has called . After 4 days I called the store looking to speak with someone else after telling a new Rep from that store what happened she did not want to help me so she put me through to the original person whom I did not want to deal with . I asked her multiple questions, I could tell she did not even want to take the time now to look up my account . Horrific service , I will try the Lisle Illinois store whom I spoke with on the phone and seem very willing to try to help . If no luck with them . I will gladly give my money to AT&T . Save your self a horrible experience stay away from Woodridge Verizon off 75th and Woodridge Dr. Jeffrey Alan
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January 2021 by Anne B.
The 1-star rating is generous. I had Verizon FIOS installed in my house in September and it has NEVER worked properly. I have called in 10 repair tickets so far, technicians have been out several times and I still have service that either will not come on, glitches, or just goes off while you are watching a show. After the initial installation, we had a repair technician come out to address the connectivity problem. He seemed to be agitated while on-site and did not resolve our issues. I spoke to a manager at the beginning of January who seemed helpful and scheduled a technician to come to my house on 1/5. Again, that technician did not fix the issues and told us that wireless set-top boxes cannot be guaranteed to work. So why does FIOS think it's okay to charge me $300 monthly for a service they cannot guarantee? Also, every technician has a very bad attitude and there is no regard for providing any semblance of a pleasant customer service experience. So, as usual, I have made maybe a dozen phone calls to Verizon to try to speak to a manager. I've waited on hold, scheduled call-backs only to be disconnected, and had a manager tell me he would now charge me to connect my boxes to a hard cable, even though I just paid to have my house wired to try to resolve the issues. That call dropped as well. I'm on hold again waiting for a manager and the music stopped. Here we go again. The line just dropped. This is unbelievable. I originally got FIOS at my home in DC because Xfinity so irritating and unreliable. FIOS worked fine in DC but it's a different story in Alexandria. I have several friends in other parts of Northern Virginia who have the same complaints. Looks like I will have to take my money elsewhere since Verizon doesn't care.