Verizon

Most Recent Comments

• April 2024 by Yessenia Garcia
  Donte and Trell were so very helpful! We had a great experience! Thank you so much!
• March 2024 by SEBASTIAN SMITH
  The agent was professional and knowledgeable.
• March 2024 by zckclaf
  Madison was a total rockstar this evening. She was able to multitask between myself and 3 other customers while ALSO tending to a sweet elderly lady that needed assistance with getting home. She went above and beyond anything I've experienced with a phone/internet company, and I really respect her ability to jump back and forth between various customer service issues so seamlessly.
• January 2024 by Jadiel Rod
  Giving a one star because when I open my line there the people was helpful and worth giving them 5 star review the costumer service employees need more training in how to answer costumer’s questions instead of giving the costumer an attitude and answer with another question. Super disappointed to the point that I’m going to transfer my line to another server who deserves my money instead of someone that makes me feel like I owe the something and that they can’t help me at all. When I’m trying to add another line to my bill I bet another server will appreciate it more. And this for the old bridge store.
• December 2023 by Matt Converse
  Such a horrible experience. Wasn't able to pick up my new phone due to a computer glitch, but no big deal, I live nearby and can come back. Little did I know that they were going to finalize the sale in the system so that my current phone was disconnected. Told me that I had to go to the corporate store nearby and have a Verizon rep reset my current phone until they figured out what the problem was so that the new phone could actually be sold to me. THEN when it is all said and done I find out about the $39.99 non-negotiable set-up charge. Save yourself a lot of pain and suffering and be sure that you do your phone business directly with Verizon and not a middle man, commission driven group of people with zero consumer skills.
• December 2023 by Chris A
  TERRIBLE… read below if you my advice why you should never visit an authorized dealer, if you wanna go to a store with a Sales Rep that doesn’t care if you buy anything, doesn’t even great you, is not friendly and is passively rude with you… this is your place.I visited this store to pick up an online order I had placed the day before, Verizon had sent me a confirmation email to pick up the order, the rep (Ahmed) tells me he can’t find the order and the it’s a “waiting game” (literal quote) and his not sure how long would it take. Was he expecting me to play the “guessing game”?As soon as I noticed that he was dismissive I decided to try to see if Customer Care could find my order so I asked for the number since this new device was gonna be my first Verizon number and he provides me with the Verizon business department, his response to that was “that’s what I found”I searched for the right number myself and was on the phone for 35 minutes till they asked me walk back inside that they would show the rep how to find my order. The guy tells her that he can see the order with Verizon but that his system in the store didn’t have it in yet and again used “waiting game” and that he had told me already I couldn’t change the location or anything implying I was being stubborn.Which I wasn’t, at that point I learned that the store had a different point of sale system that Verizon that apparently doesn’t communicate efficiently with Verizon he said it wasn’t Verizon’s fault or their fault, well if you approve these failing systems to be used in the store isn’t it both companies fault?I walked out again and tried to cancel my order as much as I could or move it to a different location but this inventory management application was holding my order hostage.So would I get notified a second time once my order was ready with this third party vendor? Who knows the rep didn’t care to tell me.I know that systems aren’t perfect, but with the amount of revenue Verizon makes they should have the best specially for simple things like handling an order, the retail service should be on this private dealer, picture walking into a store in a company you are willing to spend money and just to be hosted by someone in sweatpants, looking like he just woke up to go to the gym, what happened to looking professional? I’m not saying shirts and ties like they used to but at least company Tshirts, not sweatpants and hoodies and have someone like that just sitting relax, chugging his gallon water telling you there nothing he can do.Why? Because I am an online order? Did he care to ask and find out that I have 4 lines with Metro and 3 with T-Mobile?What happened to greeting your customer, building rapport, asking question for potential opportunities… maybe today I’m just picking up a phone, but I’ll remember the guys who was trying to help, calling a manager or someone to at least pretend he was trying to get my order ready. I’ll remember that person when I get fed up of no service and I want to move my other lines to my new account.This was not an older person that maybe is not that computer savvy, i would understand that this was just a very lazy person that doesnt care, didn’t care to explain with detail and pretend to have some empathy like customer care does, there no way after that interaction he could pitch a case or a screen protector, I am taking a 1,500$ phone shouldn’t that be an easy pitch? Maybe feel a little guilty after all his effort of trying or making it happen that i would feel bad not buying something.Whoever is paying commissions and stuff is just wasting money, I wouldn’t spend a dime there. Terrible training for sales bad experience for me joining Verizon and I am posting this before doing the 45 minute trip to the store tomorrow again to pick up my device because literally I have no other option.
• November 2023 by Mickey Armstrong
  I’m giving 2 stars because the location is in Lakeridge and it means I don’t have to deal with going over to the mall. That’s it. Outside of that, it’s a no. I recently upgraded to an iPhone 15 Pro Max. I came in to pick the phone up and everything was fine until I checked out. The young guy who checked me out, opened and activated the phone without asking me first. As I was in the middle of using my old phone, it stops working. When I look up, he’s like “oh, this is your new phone now.”I tell him that’s not what I wanted and ask why did he do that. He was very smug and rude after that. He said he had to activate it before i left. He said it’s policy. I told him that’s not true. I’ve bought phones plenty of times and I know that is not true at all. They don’t HAVE to activate it before leaving. He told me that’s not the case and that I must be mistaken about my past experiences. (He’s wrong). I told him he should let the customer know BEFORE opening the phone. He then tells me “No, I don’t need to let the customer know because most people want their new phone working before they leave.”I let him know that him doing that, really messed up what I needed to do for the rest of the day. As I needed my old phone to work until I got home. I needed the apps and such to be able to finish my errands. He looks at me and shrugs his shoulders and says “oh well.”****PAY ATTENTION TO THIS PART****He then proceeds to tell me that now that the phone is open, if I needed to return it, there’s a restocking fee. So then it dawns on me why he or anyone else there would “HAVE” to open and activate the phone before you leave. If the phone is not open, you have 30 days to return for a full refund. After you open and active and do all of that, you no longer have that option and they will charge you to return it. Y’all can do the math on that one. Either way, I will not be doing business there any longer. If you buy anything from there, make sure you ask about their “policies” first.
• November 2023 by Fleming Sullivan
  Jalen P. is the best sales representative I have ever met. He knows his stuff, very personable and professional.
• October 2023 by Michelle Garcia
  Super professional staff, answered all questions and was attentive the whole time. My mom and I both got new phones and it was a seamless process—would definitely recommend. No tangles or long waits. Kind service.
• September 2023 by Charles R. Jones
  The customer service representative, both when I ordered the product and when I received the product was outstanding. They were knowledgeable and answered all my questions and concerns! I had just had a bad experience with Verizon.I lost faith Verizon could service my account. These two service representatives restored my faith in Verizon!?????
• September 2023 by Jake Jacobs
  Mark, who speaks three languages, an outstanding multitasker, and excellent sales rep, was tremendous - fast, thorough and a great communicator as to the progress of upgrading several of our phones. I could not be more impressed. Similar kudos to Trell, who handled much of the data transfer. Well done, gentlemen!
• September 2023 by A A
  The kid employee (mike) qt this store he is not showing any respect for the costumes. He should not be acting that way . He forced us to leave the store while we were trying to switch our phones and internet plan to Verizon. I couldn't get hold on customer service to report it. But the store manager can watch the inside cameras to see how this kid deals with people with ill attitude ?
• August 2023 by D J
  I've visited this store 2x, once on July 27th, 2023 and again on August 6th, 2023. Gentleman on June 27th sold me a set of wireless JLAB earbuds. Very courteous and professional all while handling 3 other customers alone. Today's visit unfortunately was to return what appears to be a defective set of earbuds. I was able to purchase the earbuds without management's involvement but to return/exchange the merchandise, according to the unprofessional sales rep., a manager needed to be present. My claim that the device was defective was unbelievable to the Rep., and I would need to come back when a manager was present. This ended in a manner NO customer should have to experience. A customer should expect at the very least to be able to return/exchange merchandise (within the confines of the policy) without hiccup and disregard. How a business treats a dissatisfied customer is their greatest mark of INTEGRITY and LOYALTY. This was absent and I am beyond disappointed!!Addendum- On 8/7/2023- I called the store during the hours that I was informed that a manager would be present to handle the above concern. The person who took my call reported to be the Manager -"Mark Hanna." "The Manager" stated that because of the above incident, he has the right to refuse to refund or grant an exchange!!!
• July 2023 by Marsha Givens
  Great atmosphere! They greeted me as soon I entered the store and they fixed my problem. There was no pressure to buy another phone. I was very pleased with the service and would reccomend this store to others.
• July 2023 by Laura Hall
  This location is by far more friendly and welcoming than the store across from LAFitness. Trell was patient knowledgeable and efficient in helping me purchase a new phone. I was also surprised and thankful this store stays open until 8p (the store across from LAFitness closes at 7p)