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September 2024 by Kathy Rubio
If I could rate it a zero I would. This place is run by commission hungry people. The experience my father had was horrible, they added so many surcharges on to his account and when we tried to return a phone that was never touched and within policy they said they needed a manager approval and denied us from doing it and then proceeded to say that they will call me when they got “in contact with the manager”. Muhammed was the salesperson/ contact. He took advantage of my father’s language barrier and the last interaction my father had with him was borderline discriminatory. I don’t recommend any one to go here! The way they run their business it should be reported to the better business bureau.
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September 2024 by Sayed R. Naweed
I had a frustrating experience with Verizon's customer service and this store. Despite being overcharged for two out of four SIM plans for 18 months, numerous calls and hours spent in chat didn't resolve the issue. Corporate office was saying that the store didn’t apply credit to you for the two sims.
Additionally, I rented a home internet router that didn't work in my area, and after returning it, I was incorrectly charged $200. Repeated visits to the this local store confirmed the return, but the corporate office still hasn't refunded me after almost two years. I'm extremely disappointed and feel that Verizon's handling of this situation is unacceptable."
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August 2024 by Ramy Elmery
Fast and Easy Service
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July 2024 by Umer Fahed
Tahir from this location provided exceptional service, assisting me seamlessly with my phone upgrade and helping me choose the perfect Apple Watch and iPad. His knowledge and patience made the entire process smooth and enjoyable. I highly recommend Tahir for anyone looking for outstanding customer support at Verizon.
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July 2024 by Ramy Almasry
They are a very bad branch. They do not want to serve customers and do not answers to questions. I advise against visiting or seeking help from them.
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July 2024 by King Kong
I recently had the pleasure of visiting the Verizon store in 1953 Daniel Stuart and I must say, my experience was outstanding thanks to one employee in particular. From the moment I walked in, Omar greeted me with a warm smile and genuine enthusiasm. They immediately made me feel welcome and valued as a customer.
Throughout my visit, Omar demonstrated an impressive knowledge of Verizon's products and services. They patiently listened to my needs and preferences, offering insightful recommendations tailored to my requirements. Their expertise helped me find the perfect phone and plan without feeling pressured or overwhelmed.
What truly stood out was Omar’s exceptional customer service skills. They were attentive, courteous, and went above and beyond to ensure I had a positive experience. They took the time to explain complex technical details in a clear and understandable manner, making sure I felt confident in my decision.
Moreover, Omar was proactive in addressing any concerns I had and promptly resolved an issue I encountered with my account. Their professionalism and dedication to customer satisfaction are truly commendable.
In addition to their technical proficiency, Omar exhibited great interpersonal skills. They fostered a welcoming environment in the store and built rapport with other customers, creating a sense of community.
Overall, my interaction with Omar left a lasting impression, and I left the store feeling extremely satisfied with my purchase and the service I received. Their passion for their work and commitment to excellence reflect positively on Verizon as a company.
I highly recommend Omar to anyone in need of assistance at the Verizon store. Their exceptional service and genuine care for customers set a high standard for retail professionals. Thank you, Omar for making my visit to Verizon truly memorable
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July 2024 by Jeanne Lookabill
Avoid Omar and Zahir! I went in to upgrade, NOTHING they did worked.
1) They said it would transfer but I had to pay them $120. NOTHING was transferred. I had to go to another Verizon store to get it done CORRECTLY!
2) NONE of the apps or passwords transferred like they said.
3) They added over $120 MORE in UNASKED for charges!
4) I asked REPEATEDLY how much would my monthly bill go up. They said under $10. My bill went up from $151 to $278!!
5) They didn't add any of the fees I PAID them to the but they didn't put into the system so Verizon said I NEVER paid and Now I've got to pay DOUBLE!
I've been on the phone with Verizon for 2 HOURS dealing with their screw up! $278! From $151 What are they doing?
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July 2024 by Van-Anh Tran
Verizon Wireless has the worse people working for them. I am done with Verizon. They need to hire new people
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June 2024 by Daryl Daniel
Phones always out of stock, computers always down, you gotta sign in on a sheet just to talk to someone or drop off/ pick up equipment. 0/10
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June 2024 by Christopher Arévalo
The worst of the worst, they hide you in order to sell, I do not recommend it to anyone in particular this store.
It is not recommended that they hide information from you with the sole objective of selling, I changed in this store three months ago and it has been the worst decision.
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May 2024 by Dan Mica
Omar siddiqui
He is excellent!
Great help.
You are lucky to have him. I recommend a raise!
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May 2024 by Masi Stanikzai
"Omar and Zahir provided exceptional customer service at Verizon! Their expertise, patience, and professionalism went above and beyond. They truly made my experience seamless and enjoyable. Kudos to them for their dedication and commitment to excellence!"
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May 2024 by Akmal Idrees
The customer service is best. They take care of you all the time.
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May 2024 by Sailendra
I bought a phone and a guy name Omar give me a great deal and he was very nice and fast at what he does. When need an another phone I am definitely going to Omar.
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May 2024 by シkx
Top tier customer service!, I switched from T-mobile to Verizon and Mohammad Siddiqui took his time and was able to provide me the best deal out possible. I would definitely refer me family and friends to this location.
