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March 2024 by Person123 Idk
10/10 customer service, Catherine provided a friendly environment! I loved her piercings! She was also very helpful for the credit card process. Would come again soon <3
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March 2024 by T. C.
The staff here are extremely overwhelming and irritating. I definitely will not be returning to this location. I couldn’t even shop in peace because every couple of minutes, an employee would come up to me disingenuously asking if I needed help. I wasn’t there long yet I was stopped 5 times by employees asking if I needed help. I love good customer service but this was extremely excessive. It really threw my whole experience off because it felt like they were watching me. I went in already knowing the items I needed to buy so it wasn’t like I was looking lost and in need of help.I am not sure if they were specifically targeting me or if they are this annoying with every customer at this location. But I’ve read that this is a tactic they use when they think someone is stealing something.. to keep bombarding them by coming up to them asking if they need help. I absolutely was not stealing. I’ve been a long-term customer of Ulta for many years and this is the first time this has ever happened to me. I usually never go to this location and after this experience, I certainly never will return again.Despite this experience, I still spent a lot of money in the store that day but I wish I hadn’t. Next time, I will just order online or go to another location.
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March 2024 by Makeupartist Joleen
This team is the sweetest and most helpful to get in and out fast so I could get to my client fast
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March 2024 by Briyana Person
I asked a worker if I could get color matched and she looked in my hand and told me “im not a shade matcher and we don’t color match drug store” I was on the drug store side looking for lipgloss and lip liner in my hand… I know you guys don’t color match drug store I’ve been a loyal member long enough to know I will be withdrawing my job application from here.
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January 2024 by Kathy
Came in over the Christmas holidays, the little girl working the cash wrap (seasonal im assuming) asked me multiple times if I wanted to open a credit card. I’m used to being asked once and saying no and the conversation ending. Little girl kept saying “really? Why? I can see on my screen you shop here a lot? You sure you don’t want to open a credit card? It doesn’t affect your credit score blah blah blah”. Incredibly obnoxious I said no atleast 5 times. I understand you have quotas to meet, whatever. No means no.
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January 2024 by Art Studio
The beauty consultant Nicole. She is the best every time I have been there for searching for a foundation or concealer she gets me my perfect match and I love how humble and really helpful she is. Over all store employees are great.
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January 2024 by Vi Stasiya
Had a hair appointment at 4:45 today. By 5:15 no one in the salon section even acknowledged I was there waiting for my appointment stylist. Apparently to cut down on costs they only have one stylist. This is ridiculous. Walked out cause don't waste y'all's clients time
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January 2024 by Sheri Huret
I popped in there to get a tinted moisturizer with SPF. Gabrielle helped me. She was so thorough and patient showing me different options (both prestige and drugstore brand), as well as testing different colors on me. She cared about what looked right on me and I appreciated that so much! She was friendly, professional and patient.
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January 2024 by Sarah Burger
2nd time at this location, great staff that was helpful. Stephanie was awesome helping me figure out my color for foundation and concealer!
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January 2024 by Rozi Akram
I had beautiful experience with my hair stylist, she listened and did a great job on my hair cut and color. Maryna was friendly and very professional at her work. I’m so Glad I found her. Absolutely going back to her. ?
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January 2024 by Bridget Spencer
Stock was extremely low. So many of the items I wanted were not available. It wasn't just my shade of color, but often the entire selection of colors and shades were unavailable. Not a single employee ever welcomed me or asked if I needed help, which I did. People who came after me were asked, but not me. Though I am an avid Ultra customer, will not be shipping this store ever again.
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December 2023 by A.R.
Children working, worst customer service ever.
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December 2023 by Sarah Lynn
Great experience, the staff was helpful!
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November 2023 by Z Men
I have been getting my hair done by Nuzhat ever since she was at Hair cuttery, she started recently at Ulta and I followed her here.Amazing work, never disappoints. Highly recommend her
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November 2023 by Shelby Blair
Rebecca and Lei helped me so much today with finding the right falsies for me. Lei took the time to explain differences and all the items I might need to apply them. I also get my hair cut by Mitzi here every 6 weeks and she ALWAYS makes my hair look incredible! Best ulta I’ve ever been to.
