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December 2022 by M “mex” Estrada
Helpful workers and a nice clean store!
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July 2022 by Emily Morales
Every time we go to Timberland at Potomac Mills their customer service is excellent. We have growing boys who regularly need new boots and they always go above and beyond to find the perfect fit for our kids.
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April 2022 by Jeff Wms
So I go there and say I need a size 9 shoe one of the clerks say oh I only have a 10 smdh
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February 2022 by Ricky Campos
I like the brand overall, but the customer experience at this location is horrible. The employees I dealt with were indifferent and unmotivated. Not welcoming at all.The shoes that I was interested in purchasing, I couldn't buy because the lack of inventory in the most COMMON sizes. Sizes 10 through 12 were missing a lot. When I asked for a size of a model that is the STAPLE of the timberland boot brand, the rep told me that they didn't have any and said "That sucks" to me. I thought, "Really homie, that sucks?" No interest in helping me find another pair, or try to get it online or anything. Just walked away.I walked in excited to get a pair of boots, but walked out annoyed and not wanting to come back to this store again.
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October 2021 by Wayne Noble
Just went there on 10-18-21 and they always out of stock on the field boots black those my favorite ones but can't find them anywhere..
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September 2021 by Ray Sorto
So there is Asian female claiming to be the manager at Potomac mills. Has the worse attitude in the store, after you tell her to let you speak to someone above her. she makes up words and lies to customer service center after you request to speak to someone above her. Her demeanor quickly becomes a whole different representative for Timberland store. People if you shop here and purchase something you realize you don’t like after removing tag. This Asian “Manager” will claim you have washed the product even having the receipt and 15 days within purchase date. I love the brand. I totally dislike this staff member representative at this location. Bad attitude and she will murmured while she is on the phone calling her people from Timberland and lie right in front of you. As a consumer I can definitely say be careful with this individual l! I’m handling this matter with corporate still
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June 2021 by Tyree Hawkins
I love the Timberland Factory Store... The sales people are always courteous and friendly!!!!!!!
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December 2020 by Shirley Green
Good place to go not sure if they still have the deal but as of two weeks ago they had a buy one pair and gets the other for 70% off so I ended up leaving with a bunch of stuff very useful if you haven't gotten any winter timberlands
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November 2020 by Marisol Aguiar
The place is clean and the staff is extremely friendly. Also very helpful.
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November 2020 by Faith Davies
Didn't have the shoes I wanted but members knew what I was talking about. They have a good knowledge of their stock.
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November 2020 by Joshua Jones
Great selection and quality. Highly recommend
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October 2020 by Bill Carter
Just another expensive shoe store but ,a knowledgable staff and a wonderful manager
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October 2020 by Jose V Ortiz
Nice burger & nice company : falling in love!!
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October 2020 by William Council
Always love Timberland shopping
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September 2020 by Yani
Very rude Asian manager that she refused to give me her name to file a complaint
