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December 2023 by Iman Abbasi
I was in here browsing and the associate Anasia was on her phone and wouldn’t even look at me when I asked her a question or answer with words. She just nodded in my direction.A couple came in to exchange something who weren’t fluent in English and she immediately started to talk down to them and argue with them in a horrible manner for minutes because the husband said he just wanted the exchange and none of the back and forth with her (which she went on with for almost 5 minutes) I almost put my stuff down and left because of how aggressive and angry she was. I told her she could finish helping the couple so I wasn’t rushed to checkout and she said “No you can’t wait I have places to be”. Then she yelled at her coworker to shut the gate 30 minutes before closing so she could continue texting in peace.I have been going to this location for 3-4 years and have had extremely pleasant interactions with the employees except for this experience.
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December 2023 by Jahida
Went in looking for matte lipstick and the manager who worked there named Anasia was just not in the attitude to assist or help. Evertime I asked a question she rolled her eyes and asked me to do it myself pretty much. Walked out without finding what I went in to find.
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August 2023 by Melissa Pender
Staff was unfriendly and not helpful. She over charged me. Gave me the wrong product. But because I was traveling I didn't notice until I got home and unpacked.
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June 2023 by Ethem Ertugrul
I recommend quality products.
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January 2023 by Ana Andino
They are so rude and they don’t follow the closing time I get there at 4:55 on Thursday and they don’t let me in when they supposed to close at 7
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January 2023 by Rose White
My Favorite!! I really love this store. I can find everything what I want easily. Customer service is wonderful especially Shamsa. She is so kind and professional. She is like a rock star.Thank you
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January 2023 by xie wenqin
The Cosmetic Company store in Potomac Mills is excellent. Not only do they provide high quality customer service,but are very knowledgeable about there products and promotions.The service and products is why I continue to visit the store.
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January 2023 by Chao Wang
Worst cosmetic company store in this area, avoid it! The store lie about the promotion and doesn’t want customer to use promotion at all! The manager fooled customer by eating their own word( the manager denied her commitment in 48 hours)! Just don’t waste your time shopping here. Go to the same store at Leesburg or National Harbor, they provide much much better customer service and will help customer use as many promotions as possible!
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January 2023 by khalid khan
excellent customer service loved both ladies they were soooo nice
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January 2023 by Sha Nix (Shã)
This place is a hit or miss which I guess is expected for an outlet store. The aggravation is Sometimes this store is not open even though the mall is. So I called to make sure so that I didn’t make a blank trip. No one answered. I called Mall management to confirm if the store was still in business, and I was told it was. I took my chances and drove to the store. When I arrive, there was one employee working in the store was completely empty. I asked the employee why is it that the store is often closed when the mall is open and why does no one ever answer the phone. She said it was because the store at one point only had one employee but now they’re up to three. I guess I’m just happy that this trip to the store given that it is 35 minutes from my home had what I was looking for. There’s been several times where I made the same trip and either the store was closed or they did not have what I was looking for.
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January 2023 by Patricia Torres
Love the stores prices and went in today but they were closed when online and outside the store says they would be open.
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January 2023 by Nicola Nicholson
Love the discounts
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January 2023 by Migdaliz Bernier
The staff is okay but what it’s really frustrating is that they never follow the store hours. Posted closing time is 7pm most days and I’ve stopped by at 5:30 on week nights and 6:30 on Saturdays and the store is closed.
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December 2022 by Marisol D.
Great store. Came here after checking out one when I was in Pennsylvania and im.IN LOVE. Lots of cosmetics for a great price. Lots of TooFace products, Clinque, and BBCurl products at a great price.
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September 2022 by Marti H.
I am local and had never heard this store. My daughter was visiting and suggested we check it out. We were BLOWN away by customer service here. I would say, the deals are really good- but the customer service is some of the best I've ever had. We were helped by Dean and Destiny- they answered all our questions and gave use really good advise on some products I wasn't familiar with. While I look forward to going back to get more makeup and skin care, I truly hope they are working so I pick the right items!