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March 2024 by Veronica Garcia
They lack professional experience, they start fighting with clients over calls, I think they would need to have a little more patience, maybe not all of them answer phone calls, but there is one that does lack professionalism.
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February 2024 by Russell Parvez
I wanted to express my sincere appreciation for the outstanding service provided by Laura, the bank manager at TD Bank, and her incredible team. I recently had the pleasure of interacting with them, and I am truly impressed.Laura went above and beyond to assist me. Despite her impending lunch break, she stopped to help, demonstrating a level of commitment and dedication that is rare to find. Her friendliness, knowledge, and willingness to assist made my banking experience exceptionally positive.Moreover, during a cash deposit, I made a counting error that could have resulted in a significant discrepancy. The counter person not only corrected the mistake but did so with kindness and professionalism, informing me that i had given her $1000 more than I thought. Such honesty and integrity are truly commendable.I am grateful for the exceptional service provided by Laura and her team at TD Bank. Their professionalism, helpfulness, and friendliness have left a lasting impression on me. I plan to spread the word to my friends and family about the fantastic service I received.In the future, I look forward to expressing my gratitude in person, perhaps by treating Laura and her team to lunch as a token of appreciation for their exceptional service.Thank you, Laura, and the entire TD Bank team, for making my banking experience memorable and enjoyable.
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November 2023 by mawi212004
ATM machine never works and it's a new machine. Staff is nice but drive thru sometimes not open either
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September 2023 by Estimator Bid
Wire transfer would take you more than 1 hour. Thay Need more qualified staffs for different tasks.
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August 2023 by Shabnam
Unprofessional Don't deal with this bank specialy this branch. Employees are not professional Don't want to work. No management to check. super slow customer service all employees ? ?I wish I can give 0star for this location
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July 2023 by Sibte Bukhari
worst ever td branch. too long of a wait compare to other banks.
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July 2023 by Terry Burgess
Background: My wife and I joined TD Bank back when we lived in NH. We dealt with multiple branches in NH, never had a single issue.Since we have moved to Woodbridge, VA - it has been nothing but issues. They are always short staffed (I empathized, hiring is hard right now), the wait times are egregious (agian the short staffing), but today was the last straw.My wife and I completed all the paperwork at the bank back in November to convert our account to a Trust account. It took multiple hours of waiting, on a Saturday, but we were finally seen and completed the paperwork. Today, I go to deposit the proceeds from a land sale that was made out to that trust. Come to find out, this branch of TD bank made a simple paperwork issue back in November, without informing any of us, and the account was never converted, I spent an extra hour today sorting out that. I was then informed that all the paperwork would need to be filled out again.That would necessitate both me and my wife being in the bank during banking hours simultaneously, which can't happen without my wife taking leave and she just started a new job.So to sum up I have spent 3+ hours, nothing was accomplished admittedly due to errors on their part, and now have a check I can't deposit. I will be making a complaint to corporate.
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May 2023 by Kwame Boateng
Great customer service overall. ATM is new so let give it some time.
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April 2023 by Nisar Ali
The worst TD location I have ever visited, I went to get a replacement card and Waited 20 minutes in line. Reached the counter and the lady tells me in a very offensive voice to go to customer service while I asked I waited 20 minutes to hear that and where is the customer service? She pointed to the rightI asked for the manager and suggested if they can put a sign for the customer service and tells so people won’t get confused. She replied they aren’t allowed to put any signs in the bank.Very unprofessional, ignorant and rude employees.
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January 2023 by Nickolov Я
Don’t come here. They called the cops on me and told them that I might of stolen the check, they refused to cash it just because I wrote my name on it. At the end they not doing their job
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January 2023 by A K
Most rude customer service I ever seen, they never open on time always ignore you while you are waiting at the door look at you and walk away, and i wish only that they open and say wait we are not ready yet REALLY??? It’s 9am and they suppose to open at 8:30 I opened my account with TD bank on route one Dumfries and they are amazing the manager super sweet, I moved and it’s farther now but I kept my business and my personal account just because of Dumfries branch now I’m moving my business with another bank for sure I can’t stand Woodbridge bank at all I wish someone do something about it sadly I wish this branch to close asap and please take your business to Dumfries one they are amazing all of them I just wish I’m closer don’t have time to keep driving there.
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December 2022 by Abbas Khan
Worst worst worst worst bank. If you want people who hate you to take care of you money then bank here.
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December 2022 by stollo guevar
Bad service Don’t even bank with them they are racist and will ignore and atm never works doesn’t even deserve a 1 star ?
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November 2022 by Stephen Grantham
My card was recently locked due to a consumer fraud alert and I visited the TD Bank branch to investigate, and got stellar service from Akelia Ellington. She stayed on hold and worked the problem for an hour straight to get it resolved so I could go about my business, so massive kudos to Akelia for her dedication!
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October 2022 by Patrick McHale
Absolutely terrible. I wait an hour and ended up leaving because they helped two other people who came after me before they helped me. Absolutely inconsiderate and rediculously slow and understaffed.
