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December 2023 by Emily Flores
Yesterday I came in and I had trouble with an order from another store and this store was so much better. There was a manager called Kaeley she helped me with my order issue, she was so kind, sweet and patient she stood out the most so I asked for her name. The customer service was delightful, the store was very full, she and the other girl who was there were very attentive to everyone there regarding the fact that the store was so full there was a line. I appreciated their help very much.
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November 2023 by Victor Castillo (Victor Barber)
It is ideal for a special and formal occasion, in my opinion I liked it, I am very careful with what I buy and not just anything I like, I will try it and see the quality but I will continue coming to this store…? ?✅ ?It is ideal for a special and formal occasion, in my opinion I liked it, I am very careful with what I buy and not just anything that I like, I will try it and see the quality but I will continue coming to this store…
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July 2023 by Breanna Dennis
First time visiting this location and from the time I walked in and walked out the manager Hilda was extremely helpful, patient, so so very sweet and friendly. I purchased four pair of shoes and if they didn’t have my size on the floor she went to the back and thoroughly communicated. I’ve been to multiple locations and traveling from out of town this is by far the best location with a variety of shoes available, while also providing quality customer service. 10/10 recommend and I will definitely be back in the future! Hilda truly needs to be thanked and celebrated for her hard work and dedication to her job!
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July 2023 by Mina 11
The cashier at this location had mishandled my order and I had kindly shown the store manager at this location my receipt and if she could correct the employees mistake in the system, when I told her this the manager had ongoing laughing in my face with another co-worker and said there was nothing she could do to correct the mistake made. This is a uncredible store, save your money and support a store where you’ll feel supported by. Bare minimum of customer service needs were not met.
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May 2023 by Tara Roland
Didn't purchase but staff was very helpful
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January 2023 by moe turner
Nice place very peaceful
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November 2022 by Kathy MF
Before purchasing this shoes please go and check reviews. I barely use this shoes. Today was raining and my feet was soak in wet I check the bottom sole and was all cracked I went to see more reviews about Steve Madden and a lot of people had the same issue with this shoes. They are so pretty but is not worth it for the amount I paid.
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November 2022 by Katherine Montano
Before purchasing this shoes please go and check reviews. I barely use this shoes. Today was raining and my feet was soak in wet I check the bottom sole and was all cracked I went to see more reviews about Steve Madden and a lot of people had the same issue with this shoes. They are so pretty but is not worth it for the amount I paid.
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August 2022 by HeyLiz
This is my favorite location to visit as all the associates are extremely friendly. They go above and beyond to help out their customers. I met with Kassidy when I went in and she brought out shoes that she thought would look good on me and she was spot on . I love this store . Definitely visiting every time I go to Potomac mills .
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July 2022 by khalida aslamzada
at 7/22/22 i went to Steve Madden at 2700 Potomac mills Woodbridge Virginia I had very very bad experiences with cashier she is Extremely rude I asked her multiple times to help me but she couldn’t help me her name is Kassidy f cashier 307694
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October 2021 by Tyshania Campbell
Good golly! I want to first start off by saying how AWESOME my sales associates were during this global pandemic I have literally never felt so well taken care of. I came in the store 15 mins til close and they stayed after the store closed and helped me find the perfect shoes for my bachelorette party dress I just purchased. Shante and Kassidy thank you both soooo much for taking the time to make sure I found the right shoe and making me feel confident (and comfortable) in my decision. I wish every store had two of you in it. ❤️❤️❤️
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June 2021 by Charita Mariner
My fav for shoes!!
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April 2021 by Kushal Parbadia
The staff was very helpful and was very kind. I took my time looking for shoes and they offered me advice and it really felt like they were there to help. Steve Madden shoes are my go-to dress shoes now
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September 2020 by Naiomi Anderson
Overpriced
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January 2020 by Baasanjargal Byambaa
Just like a Chinese fake brand. Very poor quality!!!
