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November 2023 by Aida Nicol
I am beyond embarrassed, upset, and disappointed because my partner and I were humiliated by an fake accusation their supervisor made of us yesterday November 19th,2023 Potomac mall Woodbridge VA. I’m not sure if it was because we belong to the lgbtq group, are hispanic, or because my partner has tattoos. We walked in to make a purchase, as we were looking for what we wanted my partner’s bag fell and her things fell down as well, after she put her things back in her bag, all of the sudden their supervisor came up to her and in a affirmative tone he straight up told her that he “knew” what she had stolen and was calling the police and security department immediately. He didn’t even asked if he could take a look at what we had before proceeding to calling the police, or even checked the cameras himself. The security and police department came and asked for our identifications as if we had actually stolen. We were being watched by all of the other customers in and out the store which made us feel very embarrassed and humiliated because without having concrete proof of what that man said, we were treated horrible. After the cameras were seen, and we showed all of our belongings, it was proven that none of what that supervisor said was true, we did not receive an apology from him or the other staff, he did not show his face after that, and just said to the police officer he just didn’t want us at the store. I cannot express how horrible this was. We weren’t rude, or disrespectful in any circumstance even after the humiliation, we cooperated with everything we were asked to do.I was very upset, and uncomfortable, my partner could not stop crying for being treated so unfairly, specially for not receiving an apology for his mistake.
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May 2023 by Johnna Grooms
I visited this Potomac Mills location on 5/8/2023, late afternoon around 3pm. To purchase a piece of body jewelry needing to replace a lost piece while visiting my sister.There was a female associate on her personal phone the entire time I was in the store. Instead of helping me herself she called a young Hispanic man( who was a fantastic associate!!), from the other side of the store to help me. Being in Customer Service myself, I observed the female associate never putting her personal phone down and doing nothing but talking in her phone and telling other associates to do things she should have been doing. Obviously when ever she was speaking with on her personal phone was more important than any of your customers needing help!!You might want to reconsider someone you employ that considers talking on her phone more important than your customers.
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April 2023 by Brandy Ehlers
LOVE the variety of items for sale here & the staff is very knowledgeable!
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February 2023 by stephanie schneider
If you say you close at nine don't put the gate down at eight
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December 2022 by Alfredo Coimbra
This store is great for finding merchandise from anime series, rock bands, and quirky novelty items for the practical jokers in your life
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December 2022 by Tab
Love this store! All the staff are super friendly and helpful!
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December 2022 by c b
Always crazy gifts. Will find great gag gifts here
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October 2022 by Rachel W
I've worked here for the past year and some change. Has great music playing, loads of t-shirts, anime merch, glassware, accessories, and "self care tools" if you know what I mean. Tons of body jewelry. If you have questions, just let the people know and they can help you!
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October 2022 by Martha Reyes
I like the store. The prices are reasonable for the product. They have a good customer service.
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October 2022 by Donster 50
Went in here to find a lanyard, great selection of almost anything that you could think of.
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September 2022 by Quinn Garrett
The staff was extremely helpful and very kind, I got exactly what I needed and got a coupon as well. 10/10 would recommend for teens.
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September 2022 by Maria Sweeney
This place is amazing only thing is it's not kid-friendly.
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September 2022 by Carissa Story
Tight fit in store.
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August 2022 by Chris Whitaker
Always have loved spencers..
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May 2022 by Jeisson Riveros
Best store that I ever been, if you like Anime and other stuffs out of conventional, this is the best for you
