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October 2023 by Sherry Mintz
I had my doubts about about how my bumper and trunk would look afterwards. I am very happy to say that I can't even tell that my rear bumper was hit/smashed or that the trunk was misaligned. I do rideshare with this vehicle and appearance means a lot. Great job!! Thanks to those who got my Camry looking good!!
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September 2023 by Ellaina Williams
This review was a 5 until a SAFETY issue made it a 1. SMH, I can't even make this stuff up. Read on.The terrible: As my teenage son prepares to drive his vehicle away from the lot, he notices wheel locks in the cup holder and an alert from the tire pressure monitoring system. He brings it to my attention, and without knowing the seriousness of the error, I inform the front desk about the issue. A gentleman comes to the front and spends a protracted time searching through the vehicle records to determine whose error this was before looking at the car himself. Again, I have no idea about the significance of the error. He returns. Tells me that they did not have the key for the wheel locks and stripped them off, which means they have to be replaced. After a few inquiries about why they never asked for the key to the wheel locks, etc..., I find I was ignorant of what a wheel lock is. The 5th bolt on the wheel. So...my TEENAGE SON was about to drive off the lot in a vehicle that had 4/5 bolts on his 2 back wheels. Had it not been for his keen observation, he could have had a TERRIBLE accident.I'm then advised that it's my choice if I want my son to drive the vehicle without it's proper number of bolts, but that they would talk to the insurance adjuster to certify replacing the locks...despite never asking us for the keys (I'll leave that issue to Progressive to dispute). I don't care what ANYONE has to say about the odds for a wheel with 4/5 bolts in place falling off the vehicle mid-drive. The car manufacturer certified 5 bolts not 4 as SAFE. I will be speaking with Progressive about this incident.The bad: I inquired if they had normal tire bolts instead of wheel locks as an interim solution. My son is a commuter college student and, due to his age and the fact that the driver-at- fault who hit him was uninsured, we have been sharing my vehicle for just over a month. I was told no they don’t have bolts on hand, however, in my estimation, ANYONE who has ever worked in maintenance knows that there's ALWAYS a "parts expendable bin" with simple, non-manufacturer specific parts available (pins, bolts, screws etc). A wheel lock, as the gentleman explained, can be gotten for $30 at any auto parts store. But their actual hang up is claiming the expense from the insurance company. Forward to the next day. I call to see if they've installed the wheel locks and if the car is ready for pickup...and I'm told the part is inbound tomorrow morning and the car should be ready tomorrow. THEIR ERROR resulted in 2 additional days without the use of our vehicle. My son has been ubering to school when my vehicle hasn't been available. Over a month. Imagine the expense.A recap: Day 1 Safety Issue noted during "pick up." Day 2 GM advises the front desk to relay to me that the wheel lock is inbound (again, $30 any auto parts store was the conversation I had on Day 1. Was this thing being shipped from Jablip???). Day 3 Pickup.The good I originally intended to highlight: Despite hoping for a faster turnaround than 1 month (my son uses the vehicle to commute to college), they had the vehicle "ready" on the date as projected. The front desk staff were pleasant and equally patient on the phone. They had a text and online update feature, which they also mirrored in conversation. No deviation from the script. I respect when communication is seamless. I also understand promises create problems if not kept, so I appreciate that they didn't fluff the situation.
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August 2023 by Deborah Ransom
Bumper replacement repair lasted about 2 weeks. Part feel off on highway. I returned to Collision King and was told the part was in back order. I returned again with same response that they would contact me when part available, several months later and I still have not heard a word and phone calls are not responded to. Have contacted USAA regarding this egregious repair work. Individuals at front desk were all pleasant.Services: Painting
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August 2023 by S. Bose
Terrible experience. Enough incompetence that I am writing a letter to Geico to never recommend this shop for future referrals. Charges were absurd for a simple fender bender ($4k) (even though we were not charged directly in this other party fault accident). Time for repairs were equally absurd (2 weeks). Car was returned with dead battery and dashboard indicator of open hatch door (the area repaired). All in all stay away from this location. They are incompetent at best in collision repair.
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August 2023 by Jasmine Wang
Great service! I also got my car earlier than the estimated time. The staff are very friendly as well. Very happy with the service:)Services: Painting
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June 2023 by Juan O.
! To the district manager and the owner of this company!NO PROFESSIONALISM ..NO CARE FOR THE CUSTOMERS .. NO EVEN BELOW BAD SERVICE,, JUST TERRIBLE SERVICE.This was today 06-around 9;30 at 14132 Jefferson Davis Hwy Woodbridge.I was today at the shop since my insurance State Farm refer me to this place and a Very Rude short guy with a beard told me that he did not have to deal with me for asking to use original pieces on my car.He has the worst customer service skills.He literally MAKES THIS COMPANY LOOK AS IF THEY WHERE A JOKE ..
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May 2023 by Jebriel K.
I WAS JUST CURSED OUT AT THIS PLACE!!! just for asking a simple question. The gentleman cursed me out he called me out of my name and said why the FUCK are you coming here if you think the prices are too high.... I wish I would have had the guys name. But I'm pretty sure he works at front desk. He is short Hispanic short hair male. At this moment the manager was not around so I left scared out of there before things got out of hand. This place is over charging for tires at least for me they did. They were trying to charge me $250 for a single tire!!!!.
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April 2023 by Jason Agcaoili
Had a dent on the rear door of my SUV and the dent repair, paint, and molding trim replacements made it look perfect - as if it never happened. The GM at this Woodbridge location personally made sure they met all my expectations and even had the car's exterior detailed because of the pollen and tree sap that had fallen on the car while it was at the shop. Attention to detail and professional service - that's what I was looking for and that's what I received. Thank you everyone and especially the GM at Service King Collision (Crash Champions)!Services: Body & Trim
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April 2023 by Healing Hearts Dula
They are so fast and friendly!! They kept me updated every step of the way! It really took alot of stress away!! THANK YOU SO MUCH SERVICE KING TEAM!!
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April 2023 by Stephanie Hill
My experience was smooth. Customer Service was wonderful. Service King constantly kept me updated on the progression of my car. They answered all my questions. Thank you.
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March 2023 by Dorothy A.
So my daughter went to service King about 2 1/2 months ago to get her car appraised so she can get some work done now we already got the check from the insurance company on what day we was just waiting for service King or crash champion whatever they want to call themselves to give us the appraisal to get the car fixed. Now I've called over to these people like four or five times with no answer. I finally spoke to somebody and she told me oh yeah, give us about an hour or two we're going to send that appraisal over to me well lol behold never received a priest so I finally called today. They put a manager on the phone and he verify my email address and then he said whoa if insurance company gave you a check we need to see the check in the appraisal now I know as well as anybody also they don't need to see the Jack send the appraisal will pay the bill because you want to get more money from us not gonna Happen. So then I said to him what kind of customer service are you running? If I've called you guys about five times haven't gotten the appraisal. Oh I apologize he was not helpful at all. I was like you know what I could be totally honest with you. I think your customer service is horrible and I don't even know if I want to do business with you I might go do business with your competitor did you said Waltham? Yeah, I think you should. Apparently they don't want my money and if you keep pushing people off to your competitor, crash champions, or service King whatever they call themselves these days will be a business for long if you keep treating customers like that because when they was service king, I got my car done from them and it was really good but I would never go back
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March 2023 by Bryttany Gardner
So glad we chose here after being rear ended. There was significant damage and lots of back ordered parts but they kept me informed the entire way. They never stopped sourcing the parts for the soonest available so they ended up finishing way ahead of schedule!Services: Auto windshield repair
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March 2023 by Jess D.
I was going back and forth between 2 and 3 stars. I had some work done on my truck. The work itself is ok so far but the way my truck was left was ridiculous. When I got in my truck I noticed everything in my arm rest compartment was taken out and forced into my glove compartment for unknown reasons considering the work done was on the front of my truck. Then I noticed ALL my change that was also in there was gone! when I asked where my change was and why my stuff was taken out and put in my glove compartment I was fed some BS excuse and told they had no idea where my change was and offered me a BS free car wash if I come back in a week. Why would I come back to a place that steals? My windshield was cleaned with something that made it extremely hard to see out of, white residue was left on the inside of my truck from whatever cleaning product they used and pink writing was still left on my front bumper of my truck.
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February 2023 by Emilia Gilmer
You hire people to drive your trucks that drive really recklessly. Watched one of your drivers nearly rear end someone while on highway 1. Then he slams on his breaks again without using his turn signal to turn into this business. Are you trying to drum up business by causing collisions? The irony of this business's name isn't lost on me. Ridiculous.
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December 2022 by Frank A.
I recently purchased a 2023 Corvette convertible and unfortunately was rear-ended by someone within the first 2 months of ownership. I was sick over the whole thing and my insurance company referred me to Service King. I was skeptical at first since I had never used their services before and was afraid my car would not look the same after it was all said and done. I must admit, they did a wonderful job. It did take some time getting parts (almost 2 months) but that was the manufacturer's issue. I just got my car finished today and could not be happier. Angel was in charge of my repair and he did an outstanding job. He insured I was kept up to date on the status and made sure I got my car back before the new year. Everyone there was friendly and I would not hesitate to go back again (hopefully not), but if so Service King is the best!
