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July 2024 by Dee
Jada T. at the Kohls Woodbridge, VA store is very patient & knowledgeable about skincare and makeup. She provided me with excellent customer service this evening. Thanks for your help Jada T!
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June 2024 by Ericka Morris
I decided to do a pit stop into Sephora to pick up one item. Once I located the item I proceeded to go to checkout. At first it didn’t appear that anyone was at the main register since there was 3 other people ahead of me waiting to be checked out. I heard 2 employees towards the front and I got their attention that we needed help checking out. That’s when the black female told me that there was one person checking out and they only had two people on the floor. They both remained on the floor and did not assist the other cashier. Here’s the problem: 4 people were checking out. 1 was being helped while the rest of was had to wait. Meanwhile, those two on the floor had NO additional customers in the store at that time!!!! It was dead! So, we had to stand in line and wait for this one person to checkout 4 people all while they stood in the front of the store talking and laughing! Completely unprofessional!!!
So, I decided to put my item back and I left!
The one thing retail business aren’t teaching their employees is that customers time is VALUABLE.
Me and my daughter tend to shop at Sephora quite often but I think we will just order online or visit another location.
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April 2024 by Gabriela Ramirez
I had placed an order for pick up at this location that I made online. I picked up my order and looked in the bag and it looked like everything was there. This was a gift I had purchased for a friend so I didn’t go through the bag immediately after picking it up. A few days pass and I decide to start putting my friends gift together. One of the things I purchased was the Summer Fridays lip balm, it comes in a box. When I picked up the box I noticed the box felt light and I look inside and there is no lip balm just the box. I went back to the store and explained to one of the employees what had happened. She apologized and gave me a new one. I think someone had stolen the lip balm and put that box back on the shelf and unfortunately that was the one put in my pick up order. Please always make sure that the item is actually in the packaging before you leave the store!
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April 2024 by Sky Effects
huge store and it’s convenient to have a standalone sephora here, but employees feel standoffish and even racist. i was blatantly followed around in this store while window shopping for perfume and i’ve heard other first hand accounts of people being followed and denied the ability to bring strollers, treating people like criminals before they even shop. meanwhile following me i’m sure someone else less easy to profile is probably stuffing their pockets to the brim and i hope they are. great place to browse selection but i’d never contribute to this store’s sales if i had the choice.
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April 2024 by Bob McCranie
The staff was super helpful. I'm going through some skin issues due to a medical treatment and wanted something that would help cover things while I healed. They were very kind
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March 2024 by Aiganysh.13
Coolest employees as of now days, big store with clean products and easy to find stuffSo happy that they opened close to my house
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March 2024 by Emily
So far so good! There’s a girl who has helped me the couple times I been in.. I think her name is Asqa or Aqsa? So sorry for mispronouncing/spelling ? but she’s always super sweet. :)
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February 2024 by Khushboo Patel
I’m so happy Woodbridge finally has a Sephora! And the service is amazing. Special shoutout to Chaimae and Neha - they were super sweet and helpful! Chaimae gave me lots of tips to help me with my makeup.
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February 2024 by Shakhriyor Abduazimov
Great customer service, very professional, respectful and courteous. Shout out to Bloom and Meena. I'd definitely come back to this Sephora ☺️
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February 2024 by Jennifer Tejada
The staff are all so friendly and very helpful! Always leave with a smile on my face :)
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January 2024 by Paola P
I’m so happy potomac mills has a stand alone sephora so clean, chic, and has great stuff in stock! Please don’t ever change! Although, I was bummed they canceled the NARS event
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January 2024 by fais rein
Please take this into account. The employees are very sweet and helpful. No problem with them whatsoever. However the manager is extremely disrespectful and harsh to her employees, it’s not okay because it made me very uncomfortable to even shop around in that environment. How is the store supposed to thrive this way? It was really uncomfortable witnessing it. Someone needs to do something about that manager or else I myself will take that to Corporate.
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January 2024 by Marie Baltazar
Stéphanie was very helpful and looks very like her job!
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January 2024 by Paola Perez
I’m so happy potomac mills has a stand alone sephora so clean, chic, and has great stuff in stock! Please don’t ever change! Although, I was bummed they canceled the NARS event
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January 2024 by Fibhek Academy
#found #our #facial #amenity #here ?️ ?
