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February 2024 by Ant Alex
East u
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February 2024 by jereis smith
Not happy at all because I usually pay my payments on the 18th. I had a stroke and I missed one payment and now my account is a mess! I get totally different amounts on the website compared to what the actually store charges me! I’m not happy also when you pay online it doesn’t allow me to setup a certain day to take the payment. I’m honestly so furious and frustrated because I’ve paid off accounts with rent a center and to treat your existing client like this is ridiculous!!
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February 2024 by Riley Lamb
Horrible staff and employees who lie as an store manager ,collected payments and never produced them to the company.
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February 2024 by Theresa Crawford
You pay each week until you pay off the furniture.
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January 2024 by Will Dewalt
Awesome, Quality Customer Service!
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December 2023 by Ryan Brady
I would definitely recommend this location for future purchases! The experience was very simplistic and accommodating.
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September 2023 by Matthew Patterson
Went in today to get a couple of items, was denied which was a first for me. Never heard of anyone ever being denied at RAC and have had family members work for the company. I left because she said she could approve me if I paid more. Immediately no. Get home to see in my email that a rental agreement was prepared and sent to me for signature, although I was declined. When I called I was told that was because they decided to extend the offer for me if I was willing to pay more but not to worry because that rental agreement was voided already. Avoid this place it is very sketchy business with sketchy business practices. Go to Aaron’s right up the street I was treated much better there.
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August 2023 by Becca McLaren
Lucy the manager is extremely rude she talks rude to customers and threatening people and just very rude to customers. My fiance rented a gaming laptop about a year ago ge ended up getting arrested in savannah Georgia from lies she is saying that it was his responsibility the laptop gotten stolen from a family member of mine and they took it back to the state of Indiana Lucy pinged the laptop at the address 2545 middle Patton park road martinsville Indiana the person whom has it is named michele simmons she accused my fiance of selling the laptop etc
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July 2023 by Rodd Davis
I have had previous accounts with my local RAC location but lately I have had issues with one of the associates there where they have been rude and showed poor customer service
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April 2023 by Jonathan Ponce De Leon
AVOID THIS PLACE. Receptionist is lacking training with customer service and knowledge in the field she is working in. Management doesn't want to speak on the phone with clients. Issues with scheduling and trying to make deliveries work. They lie and don't take accountability for the mistakes they make. Aaron's down the road will get you a better deal and less headache.
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March 2023 by Kevin Cooper
Dirty and cluttered, located in an old unattractive shopping center. Feels very unsafe even in broad daylight.
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March 2023 by Tito Stacks
Overall it seems to be good to me.
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March 2023 by Laura Parsons
Simple but somewhat deceptive, wanted to add different discount and it wouldn't let me
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December 2022 by sharon garnett
Mrs Lucy is wonderful, I always come back for her only
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December 2022 by Stazi Simmons-Gomez
Filed another Virginia Attorney General Complaint against the manager violating the FDCPA. You would think these people would know consumers have rights and protections hence consumer protection laws. Calling or texting your personal phone between 9 pm to 8 am is a violation of the law.
