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November 2023 by Damian O'Neill
Regency Moving and Storage were very helpful and professional throughout the entire moving process. Mr. Krug came out prior to the move and gave us a fair estimate, and then on moving day everyone showed up on time and ready to go! We were very pleased overall with the service they provided and how friendly the movers were. I recommend this company!
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October 2023 by A Smith
Trustworthy and terrific service! We moved my elderly Mom from VA to FL with Regency and were incredibly pleased with our overall experience with them. Cliff was patient and easy to work with, and he gave us an accurate estimate from the start. The communication pre-move was great from their office, and they answered our specific questions. The packers did a great job in VA and the movers were hard-working, strong, kind and so very respectful to my Mom and us! Excellent experience overall, from start to finish! Thanks to one and all from Regency!
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August 2023 by David Olsen
This company is great! My brother used them to move and had a great experience so I hired them for my move from Maryland to Virginia. Professional, fast and courteous. Will use them for the next time I have to move.
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June 2023 by Reggie Holliday
This has by far been the best moving experience of my life... I booked this company to move me from hampton roads to northern va.. I was given an ETA between 830am-9am. 9am came and they weren't here yet so I called Cliff who directed me to the office number. I was told that they were running late because of an accident on I-95 and that they probably wont be there until 10am. This is totally understandable.. this NOVA traffic is awful.. turns out they actually got to my place at 9:20am!! I was pleasantly surprised. As soon as they got here they got directly to work and had me packed up in less than 3 hours. The workers names were Alex, Lopez and Charlie ( Mrs. Karina Ramirez, thank you for giving me their names again). we were on the road and headed to NOVA before noon. When they got to my apt in NOVA they had me all moved in within 3 hours, despite the obstacle of the distance between the elevator and my apt not being as close to each other as my apt in Hampton Roads.. I saw this as a huge obstacle, especially with the way my new apartment building is.. they weren't able to really get the moving truck close, and on top of that we were only able to use a certain elevator for moving, which was another unforeseen inconvenience being that their was a closer elevator to my apartment door right in the lobby.. but despite all of this, these gentlemen had a wonderful system set up and they promptly got all of my stuff moved into my apartment in about 3 hours... I was simply amazed and beyond pleased... Cliff, the first individual of Regency I talked to and who gave me an estimate, was very professional and always responded back to me directly and promptly with any concerns I had... even when I told him the move was going to be bigger than I anticipated.. he told me that it wouldn't be a problem and it wasn't!! Karina Ramirez was absolutely wonderful with responding back to the numerous inquiries I had via email.. Karina and Cliff thank you so much... ALSO... a very important thing I have to mention is that the movers did not break or damage ANYTHING... it was a flawless, perfect move and I couldn't have asked for a better experience.. the only regret I have is not giving Alex, Lopez and Charlie bigger tips due to me not having that much cash on me... Hopefully when I choose Regency again I will get the same movers and I will have a chance to make up for it.. so once more, Karina, Cliff, Alex, Lopez, and Charlie, thank you so much for everything from the bottom of my heart.. you guys made a very stressful day so much easier!!Reginald Holliday
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April 2023 by Andy K.
BEWARE of Regency Moving and Storage! We were quoted an estimate of $2245 for a crosstown move in Fredericksburg, Va. After the move, the bill came to $3840, some $1600 (71%) higher than the estimate! When I confronted the owner, Cliff Krug, he accused me and my wife of misrepresenting the amount of goods to be shipped. The man was impossible to talk to! He kept shouting me down as I tried to reason with him. I have never encountered a more offensive and difficult person to deal with. I offered to pay the amount of his estimate. He said that was "ridiculous." Apparently he has no more credibility in his estimates than we do. I offered to split the difference. He said that was also ridiculous. When threatened to complain to the Better Business Bureau, he offered to pay me $280 if I didn't do that. I declined his offer. You'll save a lot of money if you steer clear of Regency Moving and storage. I wish I had.
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April 2023 by Christine Charlip
We hired Regency to move us from Northern VA to Richmond. They packed one day: we did a lot of advance packing, but they packed our kitchen and lamps and artwork. The next day they loaded and also went to a nearby storage unit to collect those items. The next day they arrived in Richmond and unpacked. They took apart and reassembled our beds and placed all furniture where we wanted. They were extremely helpful, friendly, and hard-working. I cannot recommend them enough.
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February 2023 by Lauren Kennedy
Flawless from start to finish with Regency. Cliff came by and gave us a quote for our move and the gentlemen were amazing the day of! They were on time and got everything moved out and into our new place with no damages and completed earlier than scheduled. The value was great and I would recommend Regency for anyone looking to move.
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January 2023 by Christi Collins
My first time using them was great. The second time was horrific, including my follow up call with the owner to share my experience. They did not estimate the right size truck, the moving crew was very rude, they left many of my things behind and the owner said I should “be thankful” that they actually moved me when they double booked their system and I switched my move date to accommodate them.
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January 2023 by Mary Wade
Regency provided a great experience from start to finish during what is otherwise. Very stressful time. The packing crew was careful and very efficient. The movers and drivers did a terrific job and even agreed to work on Sunday to enable us to move into our new location the next day. Can recommend Regency without question!
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January 2023 by Carrie Katz
All of our power tools, home hand held tools, holiday decorations, family collectibles, cast iron pans, children’s bin of preschool and kindergarten “art” work, winter coats, and 8 containers of prepackaged Army food containers— all from the same exact quad square of our basement from our Diddy move in May have all “not made our move” from Alexandria- fort Belvoir- to Leesburg.The deal was clearly too good to be true in that decorative holiday items that were saved for me and used by me from great grandparents onward are now completely gone. The photo below are the 7 boxed hallmark ornaments we have left- from birth to 2022. Our power tools, once so proud for my use as a strong woman in home repairs- welding, circular and band saw, power drills, air compressors- dry/wet vacs.Fencing value items.Did not make the move from one house to another.Fact. My photographic evidence is the search through my home- come and inspect.My husband’s rubber made containers of military equipment and records are no longer in our possession- making VA claims a challenge.I hope whoever felt the need to take 12 Rubbermaid bins and a lifetime of power tools from us gels this and hears our pain.
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December 2022 by Bridget Montagne
Regency Movers did an EXCELLENT job for us - a 10 out of 10. Cliff provided the most incredible customer service. He was calm - he made it look easy and was very responsive to all of my questions and emails. He followed through on every aspect of the move. It was a cross country move - from Virginia to Texas -and we were moving from a home that we had been in for over 20 years - he took a lot of stress off of the move by being so accommodating and for doing what he said he would do. I was so pleased that we went with a local mover and not one of the big shops. The crew that packed us up and unpacked were wonderful - on time, handled all of our things with great care. They even arrived a day early in Texas -- which was a pleasant surprise for sure. Can't say enough good things about Regency Movers -- they are the best!
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November 2022 by Ann K.
From the moment we called Regency Moving and Storage, we were impressed by the difference in customer service as opposed to another agency we called. The owner of the company came out that very day to review the services of his company and give an estimate for the move. He was articulate, respectful and honest. We were again very pleased with the packing and moving experience. Everyone was pleasant and very hard working. The job was done in a very timely manner. We stored our things for 3 months before moving into our new home. Not one thing was damaged upon receipt of our goods! We are retired Army and thus have had many moving experiences and this, by far, was the best!! I would highly recommend Regency Moving and Storage!!
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November 2022 by John O'Brien
I have nothing but the utmost compliments to Regency as part of our 4 moves over 15 months. During the moves from house to townhouse and then to the final house, as well as two moves into and out of storage, the Regency team did a very, very good job. They were punctual, careful and professional with all of our furniture and household items. During two of the moves we encountered rainy weather; and the team, having thought ahead, had extra coverings for both moving items as well as the floors/carpets. They used extra care with all items, as if they were their own. I would definitely use them again without question and would most strongly recommend them for anyone needing moving services.
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October 2022 by raul romero
This is our third move with Regency and we have yet to be disappointed. They are courteous, professional and efficient. I highly recommend Cliff and his crew.
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September 2022 by John G.
The move was accomplished very professionally by Regency. The whole team was courteous, professional and reliable. We can highly recommend Regency for your moving requirements.
