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December 2023 by Jay B.
if I could give a 0 I would. the manager there called Lizz is the worst. I have been shopping at Regency for years and never have I ever felt belittled and not appreciated. I bought my bedroom set and it came and some were defective and some not as expected, I called and she told me my bed in a box have a mattress with it. after part of my order came in which the king bed was damaged and couldn't be delivered, I called the store to ask for the status and also about my bed in a box which came without a mates, she told me she never told me that it came with a mattress. She spoke rudely to me, told me I was lying and there's no way that she's been working with Regency for years that she will say that. Most of my furniture came in and had some defects that one of them I had mentioned I didn't want anymore, mind you I called within few days after receiving the furniture. she told me that she doesn't know if they can return or not and I will have to speak to customer service. she just didn't want to deal with the situation and wanted to pass it on to someone else. Because of her I will never shop at Regency ever or recommend anyone
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October 2023 by Dany C
Lizz has been amazing. She took her time to help us look around for the furniture color that we have been searching for. It's definitely worth to come to the store and see what they have available and definitely they will offer a great price for their store items.
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October 2023 by Dad M Hamdard
Special thanks to Lizz at Woodbridge Store for extending her support in finding two missing screw driver mounting holder for a twin bed that I purchased yesterday. Had she not gone one level beyond the usual customer support service, I had to make 50 miles one way drive to the warehouse. Thank you Lizz.
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October 2023 by Morgan Duffy
Jeremy was amazing! He helped me find exactly what I was looking for with a couch and king bed frame. Highly recommended Regency and ask for Jeremy!
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October 2023 by Armistead J.
The sale rep was very helpful and I would highly recommend anyone come shop here. The store was really wonderful as well you can definitely found some deals here. Also if you see it chances are they can get it if you don't see it in the store. Just ask one of the sales reps they will be happy to help.
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October 2023 by Mikayla Q.
My fiancé and I were so excited when we found Regency, and even HAPPIER when Jeremy found us the perfect sofa set. We were promised a delivery fee and delivery day upon buying the couches which sold us on buying the set. To our disappointment, we were told that the delivery day Jeremy had for us was not possible, and the price was not true. We had to pay more for the delivery and on top of it watched our couches get dropped twice as it was getting delivered. On top of everything, our couch came with a huge tear that was NOT there when we looked at the couch a few weeks prior. We were also promised our couches would be IMMEDIATELY moved to the back so that there would be no damage, and that was just another layer of their lies. We will not be going back here, we are very upset and disappointed in Jeremy and the management of Regency.
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September 2023 by Jyoti Chhatwal
Blanca was super sweet and very helpful in helping me make my decisionShe showed me around and patiently priced everything for meFinally got my furniture ??
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September 2023 by Dee Dee
I just relocated to VA and needed furniture ASAP. I heard advisement fine this store and came. I so glad so did! The whole team was amazing. From Mr. Hassan the Manager to Marcela on the floor then Blanca assisting me through my whole financing application. Blanca was such a pleasure to work with and I was definitely confident in her assistance. She followed through with me even after I left the store. No regrets at all. Thank you Regency Woodbridge team!!
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September 2023 by BETOKO SERVICES
What a wonderful service and very courteous representative is “Jeremy” really made my purchase experience met at high standards. Thank you Jeremy for your service
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August 2023 by Samara Elahi
Ahmad was very very helpful in getting us our dream couch. He truly was on our side and made sure we got the best deal. Thank you so much!!
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August 2023 by Ishan Shams
Ahmad was so helpful. He helped us get the deal of the century. Additionally super kind, and went above and beyond with his service
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August 2023 by Kelly Guzman
Liz and Marcela are awesome , they are very patient and know what they are selling . Very knowledgeable and made are experience easy ! Highly recommend.
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August 2023 by Bob Marks
Jeremy Crawford was very very helpful help me and my wife get everything that we needed very organized very well mannered I highly recommend come see Jeremy
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August 2023 by Isaias Y.
They have decent selection of furniture, I would stay clear of the clearance rack lol but other than that it's not bad
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August 2023 by Florina Aviles
Ayobi and the manager hassan were extrémely helpful in helping me find furniture. I had a wonderful experience
