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September 2023 by Muhammad Shamsuzzaman
I have been going to this location since 2019. The service and professionalism was below average until I met TJ this month. I have been there twice this month. TJ is an example how rest of the technicians should behave. He is respectful, takes his time to make sure all the orders are correct, he is compassionate, polite and a gentleman. If management is reading this review, please hire more people like TJ and make him train others how to be a professional lab technician.
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September 2023 by A A
Don't waste your time. Got lab orders from the Dr that shares a building with them. Walk in to a room with tablets to check in, follow directions for walk in, then someone pops out and says we do appointments only no walk in allowed. Need to talk to twenty robots and a tablet just to get ignored by the only human in the place.
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August 2023 by Laurie Thompson
This location is suppose to be opened until 4pm. We arrived at 340 and the door was locked!
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May 2023 by I Am Sharon
Night and day difference between this Quest and the one on Daniel Square in Woodbridge, Virginia.While I was sitting at the Daniel Square location (for an hour) waiting to be seen, I booked an appt here.I ended up leaving Daniel Square.What I like about this location:1. Right off Prince William Parkway2. Plenty of parking3. Two check in kiosks vice just one4. Double the employees5. Clean bathroomEva called me seconds after I checked in. She was very kind and patient. She tried to help me understand my billing concerns. She apologized for the drama at Daniel Square and the misinformation.She said they do collect credit card information and they place a hold when needed. She even printed out the billing statement for my previous visit. She urged me to check my credit card statements - something I had planned on doing.She handed me a cup, showed me the bathroom and told me I could leave after I was done.Easy peasy.She didn't take a credit card from me. Odd. Quest is so inconsistent and it is for this reason that I do not recommend using your debit card linked to any bank account with these folks. Use ONLY a credit card.Thank you Eva for a pleasant experience.
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May 2023 by Mohammad Adnan
QD really need to upgrade there system. My doc sent the lab work twice and they never received anything. Made a appointment online but received no confirmation or anything.
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April 2023 by Adnan K.
Horrible service and customer service. Staff is so rude. Made a appointment online and received no confirmation
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April 2023 by Me Moi
Husband had an appointment and had to wait two plus hours, people walking in after him were getting called first. Not helpful, terrible customers service. AVOID AT ALL COST!!!!
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March 2023 by Shanna Taylor
Hands down the best lab experience I've ever had! I wish I coukd tell you the woman's name that drew my blood. She was kind, reassuring, and did an amazing phlebotomist.
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March 2023 by Sofija Grkovic
Extremely pleasant staff. Highly recommended!
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January 2023 by Durwood Avent
Never had any problems. EvenAs a walk in patient.
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January 2023 by Combbob Live (Combbob Live)
Bad customer service don't can if Don't have apoiment 2 hrs wait
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September 2022 by Sura A.
This is my first time visiting Quest Diagnostics Woodbridge location. They're very professional and on time. I made the appointment online and it's so easy. You can check in when you get there and will text you when you can come it. The whole process went smoothly. Highly recommended.
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August 2022 by Emily P.
I get my blood work done every single month, I chose this location because it was the closest to me, the past three months that I have gone I've seen the same lady (can not remember her name) and I have had pain and hematomas after each time I've gotten my blood drawn from her. I have never once had pain or have gotten a hematoma or swelling from getting my blood drawn in my life. She yelled at me one visit because I was a walk in and told me that I needed to make an appointment but she would squeeze me in, I was so confused because quest has always been so accommodating to walkins and welcomes them. I will never go to this location again as I want to be able to extend my arm after I get blood work and go on with my day normally. Go to another location.
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May 2022 by Papa J
Phlebotomist Eva is top notch! My visit was flawless. In & out in 15 minutes for phlebotomy and providing a urine specimen. My plan was to be 1st patient of the day with the concern whoever opened the PSC may be running late. Well, Eva was right on time and provided excellent service throughout my visit. Thank you Eva!
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April 2022 by Mostafa Hashem
So bad treatment and so long time to wait. I waited for more than an hour to do little bit of lab orders.
