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April 2024 by James
Great customer service
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March 2024 by Powerhouse 3.0
Been coming to this location on/ and off for about 10years. Went in last week to browse for sales. Upon entering the store, I was greeted by sales associate, “Racheal.”Racheal helped my scan the in store QR code and I saved over 30% off on my entire purchase that day…I recently came back on Tuesday, to purchase more items and saved another 30% off my purchase.Racheal was there again and she helped me pick out something’s.Exceptional customer service from Racheal and she deserves a raise, plus bonus for going above and beyond her duties.
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March 2024 by Minh Lu
Most famous for Polo shirts with heritage and timeless value. Affirming class through each design.Since 1967, Ralph Lauren has defined the essence of American style. Striking a balance between “timeless” and “modern,” Ralph Lauren creates collections that express a unique personal style inspired by the rich visual imagery that surrounds him: rustic beauty of the American West, the golden age of Hollywood glamour, the sleek innovation of automotive design or an authentic equestrian heritage.More than forty years ago, Ralph Lauren launched the Polo brand with an innovative tie design; Since then, he has been officially recognized as a true Fashion Legend."
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November 2023 by Fredy B
From the moment you walk in you feel a sense of excitement
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July 2023 by R Gudger
Upon entering the Polo Ralph Lauren Factory Store, I was gleefully greeted by a sale associate. She was very helpful and willing to listen. The associate immediately began to assist me with my query.While waiting to ascertain if my particular size was available and I perused the store, I was again greeted by another sales associate. She was just as helpful as the first associate. While I continue with my perusing, I was greeted by Maria, the third associate.We began a conversation about other particular items I was interested in purchasing. She quickly began researching each item and located them. To be very transparent, I’m not sure if the associates work on commission or not, either way, I didn’t care. They were very, very helpful.As I preceded to check out, I again was met with the same energy as I experienced previously from the aforementioned associates. When I informed the associate that I didn’t have certain credentials (Vet) but was able to produce it on my cellphone; she understood, view the documents, and informed me that all was well.I would be remiss if I didn’t mention the store was in immaculate condition and that the entire staff was very professional and attentive.I say all that to say this, if you’re in Dale City Va., and are looking for a great experience in shopping, please visit the Polo Ralph Lauren Factory Store located at Potomac Mills.Thank you to the entire staff.
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June 2023 by jslaughter22
Was looking for lavender dress socks and was able to find them here after looking in numerous stores. This store saved the day for me to match my suit outfit. The staff was friendly and helpful as well.
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June 2023 by Roderick Barnett
I love this store! The staff is friendly and they are always able to help me find what I need even if it isn’t in stock. If you buy at the right time you can really get these high quality clothes at a great price. Typically I always get my polos and outerwear for 50-60% off. Pro Tip: Sign up for emails through their website. Go in the store and items will be marked down 25% off. Add on your 20-30% off that they occasionally send to your email and if you are military you can stack on the extra savings on top of that.
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January 2023 by I Am Sharon
Before I get into my experience, this store is located off the entrance near Nordstrom Rack. Come into the entrance, walk down to the end of the hallway - you'll see Calvin Klein - make a right and the Polo Ralph Lauren store will be on the right across from Ugg and Coach.Now to my experience...Service sucks.It's Christmas Eve, I see a puffer coat in the display window. I walk in to inquire about it. I see the first employee, a young Latino male. I described the cost as color blocked (see pics) and told him it was in the display window. He didn't know what I was talking about. He walked me outside the store so I could show him. On the way out, he told me that they don't have most of the stuff on display. the display items are just for display. (Enter a blank stare here)That didn't sound right, so I kept walking. I point and he goes, "Oh that's women'," points to the women's side of the store and walks away. What in the...I then realized the store is divided by gender. I walk to the women's side. I don't see the coat. I stop another employee, a young female Latina. She points at the coat and walks away. By then, I was done.I do try on the coat and realize there were no full sized mirrors on the floor so I walked to the back where the fitting room is located. I try it on there. The same young man that walked away from me when I first walked in walked by me. No, "Oh you found it!" or "Do you need a dressing room?" or "How does it fit?"Nothing. Nada. Just, "Excuse me," as he walks by me.I won't be back. Employees like these remind me the value of shopping online and the marginal value brick and mortar stores offer today.
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December 2022 by Rob H
What you should always remember folks when it comes to shopping in a luxury store...is that people who truly buy and afford luxury items come in for fitting and to place or pick up orders. Or for their employees to do so.Stores like these are designed to showcase the wearables and provide a proper venue for fitting.Not for you peasants to come in and touch things and knitpick from the shelves and inventory on hand.The end.
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December 2022 by peter ong
I hope to see those bear design have better discount some day.. it really sad to see only 25 % during black friday
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November 2022 by Tony NoShoes
I found a couple extra things that weren't in stock in my size and the cashier Dontae really did an excellent job finding them at another store and gave me my email discount on separate transactions. This guy made my day!! Thanks Dontae
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November 2022 by Herve Kasangana
Quality superior, price a little bit higher than average store
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October 2022 by Maria Kramer
Very clean and helpful staff.
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October 2022 by Ricky Coughlin
Great place over price I can get the same Cambodian made shirt from the same sweat shop for 120$ cheaper same with the Vietnamese made I can only image how much American made is
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September 2022 by Mike R.
First off extremely helpful, and very kind employees. Yet when I go to a place that's perceived to be an outlet, this one is the opposite of that. I pay less to buy Ralph Lauren clothes, which I do like, at Macys or through online sales. The deals here again, aren't that as you're basically paying full price. To their credit excellent selection. You'll most likely find it here. My last visit I didn't see the tartan sweatshirts that I like. It could be they've been discontinued. Also Ralph Lauren colognes, other than Red Extreme, don't last very long. I would like to say this is the best looking store at the mall. Very clean and organized, yet the price savings isn't there.
