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September 2023 by Jaz Kase
They have good customer service but there is usually one person working. If someone else is already there it will take awhile.
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September 2023 by Aliezza Rodriguez
Went to return something I bought online at 7pm. The employee refused service because she already packed everything away… The mall closes at 8pm.
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August 2023 by cindy hernandez
Cameron is a great Help! I had seen him at the manassas location and he was great help then with some earring and seeing him today definitely made us want to get some more earrings!! He’s such a kind soul and I love that he’s actually able to talk to us. He has been the only reason I actually trust this store now
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August 2023 by Nisha Abdulkarim
So basically I needed to change my piercing for my job, I just moved to the area and called in advance to see if they have jewelry I understand closing is at 6 I called at 5pm to let the girl know I’m 10 minutes away it was an emergency situation she literally still close the store before I got there. I get people got stuff to do but if someone calls and tells you they are on the way and it’s till 20 minutes before closing and YOU STILL CLOSE THE STORE ON THEM THATS RUDE AS HELL! Period. She could’ve communicated they she had something to do and had to close early when I called the FIRST TIME so I can move accordingly.
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June 2023 by Jennifer Walsh
I went today to get my lobes and my cartilage repierced. The girl, Joanna, helped me and was very nice and made it a good experience. She asked if I wanted a countdown or for her to just do it. For my cartilage, she gave me a couple options. I chose 1 but now I want to do the other as well. The holes were even and I am very happy with the results. My ears look fantastic! I plan on getting more piercings in my ears and I will go back to this location for every single one of them!There is a follow up appointment, which I really like. While waiting, I noticed they have a nice assortment of jewelry. And they seem reasonably priced.
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March 2023 by Jorge Tellez
I bought several gold pieces and the first time it broke I went to try to fix it and they didn't want to because according to them the guarantee that you buy expires in one year and they don't tell you when you buy a product they only tell you if You want a guarantee, they never say that this guarantee expires. The truth was disappointing to know that I have bought several pieces and that they do that. For me it is not a good store to buy your gold chains or rings or bracelets. I suggest you better go to the big stores with stores in the mall.
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September 2022 by Mira Yasin
I took my 4 years old and 8 months old girls to get their ears pierced. She did a very good job. Very good with kids, made me and my daughter comfortable. Thank you.
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August 2022 by Sara Mansion
I went to shop today and young girl started helping. I was looking for something for my daughter. She started to talk about her daughter she went on about her death. I’m not trying to be inconsiderate but i didn’t want to her about her daughter death anymore. So I left, I wanted to shop and find so great pieces for my daughter but she made me feel like all she was going to do is keep talking about it. I’m not a therapist, I think it’s time for her to go talk to one for help. She lost a customer because she thinks customers are therapist.
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August 2022 by Sara Parks
I went to shop today and young girl started helping. I was looking for something for my daughter. She started to talk about her daughter she went on about her death. I’m not trying to be inconsiderate but i didn’t want to her about her daughter death anymore. So I left, I wanted to shop and find so great pieces for my daughter but she made me feel like all she was going to do is keep talking about it. I’m not a therapist, I think it’s time for her to go talk to one for help. She lost a customer because she thinks customers are therapist.
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July 2022 by Yamilet Reyes
On Friday 01 2022 between 7-7:30pmTerrible customer service. The girls who work there have a bad day every day. You look at his face and it seems that they are going to swallow you with their eyes. And don't even mention asking them something, they answer you as if a fight had already started. The truth is that they need to find a boyfriend or whatever to see if their attitude changes.My sister-in-law and I went to look for some earrings and we treated one without knowing that it could not be treated, she passed us the earrings and did not say anything to us and there was no sign notifying that it could not be treated. We are not soothsayers to know that it could not be put on.He looked at us with the face of It seemed that we had killed someone.I don't know how people can buy there.Customer service should be paramount for any business.
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June 2022 by Adina D. Apedo
Attention to detail is the hallmark of any business. The ladies at this kiosk payed attention to my needs and they actually went the extra mile to provide impeccable customer service. Patrons come to the mall to experience the level of service that these ladies provided. They are an EASY encore!
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June 2022 by Mary Young Ashby
I looooooove coming to the Piercing Pagoda in Potomac Mills Stevie is AMAZING
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February 2022 by Julie Rogers
I just got second lobe piercings here and it was so quick and easy! They were very friendly and helpful, and took the time to make sure I liked where the new holes were going -- if I ever decide to get any more piercings, I'll definitely return! ?
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January 2022 by R J
Took my daughter to get her ears pierced. Didn't have any of the ear rings she wanted. She picked multiple and they didn't have any of them. The lady with bright red hair was not very helpful, acted like she had better things to do than her job. We went to Claire's instead had by far a better experience there. Will not go back to this place again.
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December 2021 by IsoTheDon
Bought alot of chains here nice workers everything’s real normal prices too
