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March 2024 by Jeff
I did outstanding job
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March 2024 by Michael Del Rosario
Been here a couple times, it seems they’re usually short-staffed but always very accommodating. Will for sure return on future services
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February 2024 by Milad Shirzad
They are really though right now I am in hare but they have wasted my 3hour unfortunately it’s not done yet ?
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February 2024 by Rob Lieber
Ashley took care of me at the front desk and made sure I got the proper services for my tire installation and alignment. She was incredibly knowledgeable and quick and took care of every question and even found me a discount that could be applied. Will definitely be coming back to service my car here as long as Ashley is at the desk!Service was tire installation and alignment on a 2011 X5
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February 2024 by GOD of Israel Jesus Christ
Very honest place. Best place to take car for repair.
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February 2024 by Ashley Beruete
I love this pepboys!!! management, service and the techs in the shop are the best, I’ve always brought my car here they are such honest workers And there shop is clean.
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February 2024 by Daryoush Amiri
Scammers!!! I purchased a set of 4 tires for my 2022 Accord from this service center. One of the tires was faulty, so I went back some days later to request a replacement. However, their manager was extremely rude and disrespectful, refusing to listen to my concerns and resorting to profanity during the altercation!
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February 2024 by Jon Patio
I recently had the pleasure of experiencing truly outstanding customer service at Pep Boys, and I felt compelled to share my positive experience. From the moment I walked in, the staff (Ashley & Austin) went above and beyond to ensure my satisfaction.The team at Pep Boys (Woodbridge, Va location) demonstrated an unparalleled commitment to customer service, starting with a warm welcome and attentive assistant in locating the products I needed. The staff members were not only knowledgeable but also genuinely eager to help, providing valuable insights and recommendations without any sense of pressure.Moreover, the efficiency and speed with which they completed the repairs were impressive. The entire process was seamless, and I was kept informed at every step. It’s evident that the team at Pep Boys values their customers and takes pride in delivering top-notch service.Overall, my experience at Pep Boys exceeded my expectations, thanks to the exceptional dedication and professionalism of the staff! I left the store feeling not only satisfied with the products and services but also grateful for the positive and stress-free experience they provided. Kudos to the Pep Boys team for setting a high standard for customer service in the automotive industry!! I wholeheartedly recommend Pep Boys (Woodbridge, Va location) to anyone seeking reliable and customer-focused auto care. Thank you!!!
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February 2024 by Perry Dent Jr
Pepboys in woodbridge, Provides Excellent customer service very polite and courteous. Technicians very knowledgeable and surpass my expectation on service performed.
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February 2024 by Sherzad Zahid
Very poor management and zero customer service. I had appointment for my car oil change, drive 10 miles and I reached 10 min earlier. The guy told me we have two car tires service before you most probably will take to two hours. I said do I need to wait 2 hours he replied yes sirrrrrre. I said our time is not cheaper like you bye. I came to JL and changed oil in 15 min. Do not go and never recommended the PB
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February 2024 by Marchee Pharagood
Great customer service and service
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January 2024 by Edward Ramras
I had no idea that Pep Boys shut down their parts stores and just left the service area going by itself. My oil change and tire rotation was fine. I hope that if/ when Auto Zone takes over the parts store, they improve the physical appearance and comfort of the service area. New furniture, a vending machine or two and a coffee maker would have improved my "Customer experience" to get to a fifth star.
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January 2024 by Brian de Longchamp
Terrible experience. Made an appointment almost two weeks ahead of time. Went to the 8am apt and they did not even have the battery I purchased online to install. Will not use there services any time soon.
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January 2024 by Hana Chohan
Had a terrible experience with DEVANTRE today. I made an appointment for battery installation two days ago. When I went in today, I was told they didn’t have the battery. Why would you not contact if you didn’t have the part for the appointment?. Wasted my time and my car battery is still dead. I was also kicked out of the store when I question why I wasn’t contacted and DEVANTRE got aggressive.
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January 2024 by Colby Stevens
Outstanding and fast service!
