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January 2024 by anthony R.
Deceptive. Be careful. Customer has no rights once you order in store. Store policy penalizes customer.
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December 2023 by Ginny F.
Bought a dining room table. They said it would be in stock 10 days. Its been 23. Just called. Mailbox is full. Hmmm. If this company is reading this please contact. #1174720
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November 2023 by Grace A.
I never had any issues with the Alexandria location. But the WOODBRIDGE location is trash. I was quoted 1-2 weeks for delivery as it would be coming from the warehouse in NC. it took literally a whole month. It was only one piece. On top of that, what I ordered was sitting in MARYLAND (literally a 30 min drive) for over a week. When I went into the store to inquire, they told me I could pick it up myself in Maryland or wait a week. Like what? Terrible service and wait time. I wish I never ordered from this place.
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October 2023 by Howeida Mohamed
Best prices in All DMV.What an Great deal we got from Overstock today I Just can't believe I got our mattress for amazing price they have 50% off which brings all to half of the price and I have been looking for this mattress all year, finally got it.Very Big Thanks to Russel & Sami for been so nice and helpful talking us through the process.I’ll definitely be back for more furniture.
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October 2023 by Gloria Alvarez
Adam was so great at helping us find exactly what we were looking for! He made the process quick and easy and we're so glad he was there to help ?
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August 2023 by Kenneth Y.
I ordered furniture from Overstock.com. Let me start by saying they offered a 25% off coupon the day after I ordered the furniture. I could have saved 600$. They would not honor it. The furniture was shipped with no signature required and no real updates of when the furniture was coming. I also needed to change some of the shipping info, I was informed they would email the department. They couldn't just change the shipping or call the department to change it. I waited days and days... my furniture was gonna be delivered the next day and still no response from the department. The policy on shipping changes are out of date and this shows the customer isn't important even after spending thousands of dollars. The delivery third party didn't even update the tracking. I had to call them and was informed that they call u yo deliver on the day of delivery after stuff is already loaded. I asked, why not update your tracking?..again no real answer. This experience was horrible. Spend your money with a company who cares.
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June 2023 by kwaku dwamena
I love this place, this is my second time coming here to get furniture for my new place. Adam was really helpful and answered every question I had, the service is really great and I will be returning in the future.
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June 2023 by Diane Do
Amazing service. Russell helped me to place the order and also helped to receive the furniture earlier than expected. She did an awesome job. Thank you very much for your help.
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June 2023 by Salah Sadek
The people at Overstock are so nice and welcoming they gave me great service with great experience. On top of all of that I got prices that I’ve never seen before. And trust me I went around and compared prices all around but they beat everyone. 10/10 definitely recommend
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June 2023 by Simplo Simplo
What an incredible deal O got from Overstock today !!! Just can't believe I got my mattress plush for less than 1k , yes you heard that right ! 50% off which brings all to half of the price and I have been looking for this mattress all year, finally got it.Thanks to Adam, Abdul and Russel for been so helpful and walking me through the whole process of getting what I really needed.
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May 2023 by Kem Smith
My husband And I paid cash for a living room set 2/2023. At the time of delivery we received all items, but the coffee table was broken. Initially they were very apologetic gave me a free rug and said I would receive a new table in a few weeks. A few weeks later another table was delivered and again it was broken. This table has been delivered broken three times. On the last delivery is was the wrong table. When I went into the store I was told the item was discontinued, I am still waiting on my refund. The store manager refuses to give me a number to the corporate office or provide me with a refund.
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May 2023 by Netra Taylor
Thank you very much. Our experience with Overstock was very good. Sales associate Russell did not rush us into buying and was very helpful. We were grateful for Abdul's help when we picked up the furniture.Many thanks.
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May 2023 by Natasha Zeigler
Rusel and Abdul were amazing and made the process super easy! They also helped me find my dream couch for my new home. I will definitely be back for the rest of my furniture. 5/5 recommend.
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April 2023 by Kemsherial Smith
Beware!! Do not accept partial delivery! You will never get your entire order! My husband and I purchased a three piece glass set on February 24, 2023. We made our purchase in cash, as of today we have not received all of our items. The coffee table has been delivered three times each time the item was damaged. After telling me the coffee table was discontinued and then recovered a fourth attempt was made by delivery and it was the wrong item. As of today I still do not have a coffee table and As a final straw we were offered a broken table. It seems impossible to speak with corporate office and the manager at the Woodbridge Location is very rude and disrespectful. He feels that this situation is inconvenient for him and refuse to speak to my husband but would rather be rude to me! Very disappointed!
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March 2023 by Anika C
Great selection! Adam, Abdul and Russo have outstanding customer service. Took great care of me with my purchases. Highly recommend!
