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April 2024 by Damion Taylor
I just completed a shoe return and purchased a new pair of shoes from this Potomac Mills Outlet and received great customer service from "Jason!" Oddly enough, there wasn't much conversation but his manners, politeness and professionalism were greatly appreciated. After completing my transaction, I truly felt like a valued and respected patron. He ought to be recognized and commended by his manager. Thank you Jason!!
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January 2024 by Deepak Kashyap
Limited shoe collection. Bought a shoe at great discount though.
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December 2023 by Gus
Went in to get some shoes while the black friday sales were going on. Found what I needed then showed my military ID for the discount but was told they could not apply the Black Friday discount (which was marked down so not really a discount) and the military discount together. The thing is, they have applied my military discount AND the sale during memorial day, so news to me. I left and went to Adidas, they applied both, Under Armour applied both, Asics applied both, and wouldn't you know it, Nike, North Face, and 2 other stores had no issues. If that is the case, take the star down New Balance, don't offer something you won't deliver on. To my fellow vets and military folks, skip the hassle with them and shop with companies that care more about their word than their profit.
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June 2023 by Bill Holstein
Sales if you look for them. Clean place, friendly and helpful staff.
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May 2023 by Labika Williams
Brought two pairs of shoes only because the gentleman's customer service was perfect and so we're the shoes. Prices were great
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April 2023 by Kay Magsi
Fast, Friendly and VERY Informative!!!❤??
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March 2023 by Jim F.
Went to NB outlet store and was greeted by and helped by a very nice young man.He new the stock and found the 608 crosstrainers I was looking for.I wish more stores had employees like him.
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February 2023 by Jordan H.
Went to the store to exchange shoes for a different size and they closed early at 4pm on a Friday!? I made it to the door at 4:03 and was turned away because "they were closing their registers. Absolutely crazy for a store in such a populated area to shut down mid day in on of their busiest days and to turn down a transaction that took less than two minutes not even five minutes after "closing". This store sucks.
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November 2022 by Greg Orrick
Helpful staff and good selection of shoes. I'd prefer to not have to walk through a mall to get there though.
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June 2022 by Nils Hünerfürst
Price wise the best place to go but for a good guide like which shoe for what exactly and some really helpful customer service the wrong place. Therefore you have to go to a running sporty place.
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May 2022 by Aniket
Nice staff, great selection of shoes.
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April 2022 by P. Gomez
Great priced items, both shoes and workout clothes, for all the family. I like shopping at the New Balance for more variety or more trendy stuff, but like to shop here too to get my basics at fantastic prices. Sale associates are as good as the ones at Tyson's.
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March 2022 by Muhtasim Rahman
Great spot for finding deals. They usually have deals on older season shoes. If you need new, they can place an order for you too.
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August 2021 by John Hardman
Great selection and very good prices on the cheaper models. They had a good selection of the 900 series shoes (the ones made in the USA) as well, which were pricier as expected.
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August 2021 by nichole tomianovic
I'm a female customer; I was wearing my Men's NB shoes when I entered the store. I was directed to the women's section even though the style I had asked for and was wearing were Mens. When I made my way to the men's section the associate(Janice) made me uncomfortable and seemed almost bothered that I was shopping for men's shoes. The associate(Janice) didn't put any effort into customer service. She then started to sign me up for an account without even asking me. I needed two pairs of shoes but I didn't even want to buy the one I got but I was desperate for new work shoes. I like NB and its very unfortunate that I had this frustrating experience.
