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July 2024 by Fouzia Gupta
What a day I had. If I could give zero stars I would. The branch employees were so extremely helpful but what a horrible bank system. Zainab helped me for 2 hours.. she worked so hard…truly thank the employees, but I am so miserable even knowing this is my bank. We live in a century where everything can be done online and via phone.. my house had a water pipe break and it is sitting around basically looking exploded and they want me to mail the check to endorse then they don’t even know when I will get it back when I need it most. Phone calls go to robot and not even humans who can understand and empathize. Terrible worst system ever.
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August 2023 by Ashly Streamer
Ashly is very nice and speaks clearly she speaks Spanish too and always is nice and professional it’s sad to see her leave but I amHappy she has found a better opportunity ??
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May 2023 by Darren P.
Management is very rude and disrespectfulThey are inconsistent in giving out accurate information
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April 2023 by HASSAN ATLAS
The worst bank business service, if you are thinking of opening an account with this bank you are about to make the biggest mistake in your life,You ll be dealing with unprofessional employees ever.opened up a business account it has been all nightmares,they dont deserve my business.i put one start just to complete the review they deserve less then zero star.
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March 2023 by Dee Suarez-Diaz
This location all the staff is extremely helpful, kind and welcoming. I am so grateful that i switched my business account. I’m just sad I waited so long to switch bank. Thank you for all you do. The Lake Ridge staff is Amazing! Akash is super helpful and has guided me in so many ways. Thankful for her!
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January 2023 by Fran DeMaio
Please bring back peoples United. M&T. Cant get anyone to give the right answers. All the tellers I talk to don’t like the new owners. All out looking to move to another company. You have to show your driver license for each transaction. What is the debit card??? It does have a password for security. moved all 11 accounts to Milford Bank. No more big banks for me. Low fees and tellers know who you are
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December 2022 by Jose Cruz
Akash Pahal racially profiled me and put a fraudulent note on my account telling other branches to not let me touch my money . She even was called by multiple M&T employees and lied and told them she was on break when called back with a fake name she got on the phone when she realized who it was she hung up on them , she refused to take the hold note off of the account an she swears her manager is on vacation . I recorded all my encounters with her so I can report her . I was treated like nothing due to the color of my skin and I won’t rest until she is fired
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April 2022 by Karen Taylor
My experience at the M&T Bank in Lake Ridge was wonderful! The ladies at the front desk are always so friendly. We have also met with Mryna and she is very helpful and provides great customer service. Ms. Akash Pahal recently helped me to open a business account and credit card. She was professional, knowledgeable, patient, and kind throughout the transaction. She made the entire process from beginning to end go smoothly. I truly appreciate good customer service and that is what I received. Thank you Ms. Pahal for providing the assistance necessary to get the transaction completely. I will continue to go back to M&T Bank and will always know if I have any questions about banking needs, there will be someone to assist me.
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April 2022 by Danxiong Gao
My wife and I recently opened up a personal and business checking account with M&T. The personal relationship banker and the branch manager who handled my business account was very efficient, quick and professional in listening and handling my needs. The branch manager also went above and beyond in following up with me a few weeks later to make sure everything was going alright and to make sure that I had been set up with checks and to make sure I am getting the most out of my checking account with M&T.
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October 2021 by Guy Stetson
Worst bank in the history of banks
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May 2021 by Sa'Raye WB
I literally have spent two weeks trying to get them to close one account. TWO WEEKS. Every time I call or come in there’s something different wrong, this only happened after I said I wanted to close all accounts with them.
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March 2021 by James Vaughn
Rude customer service in person and on the phone. I have Wells Fargo as well and I would recommend Wells Fargo over M&T 7 days a week. Service fees are through the roof and they do not compromise with a long time customer. All I received was attitude.
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November 2020 by Sa'Raye Wynder-Burs
I literally have spent two weeks trying to get them to close one account. TWO WEEKS. Every time I call or come in there’s something different wrong, this only happened after I said I wanted to close all accounts with them.
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October 2020 by Alidad Arabshahi
As usual they are minimally helpful. I went to get my online banking info set up and instead of helping they told me that they would email me on Monday. They know I typically do not have time on Mondays. Of all the banks and branches this one has the worst service ever.
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September 2020 by Ressurrection G.
I'm still here in the parking lot. There's a new manager. Angie is gone. This woman was racist and lied through her teeth about products offered by M&T. I won't return but I discourage other people of color or anyone who cares about business banking for blacks to not patronize them.
