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October 2023 by W D.
I took my car in for an oil change. This is the second vehicle I have taken here, will definitely be the last. My other car also "mysteriously" and "coincidentally" had an oil leak from the oil filter. These idiots are not checking to make sure the old gasket is coming off and doublet gasketing. Do not bring your vehicle here, they will destr your engine.
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August 2023 by Alex Santana
Recommended my mom to go over to this place for tire service and a oil change and they did not disappoint. She said Michael was polite, knowledgeable and knew what she needed to get her Honda back on the road. She used to go to jiffy lube for service work but after a "situation" involving a new engine she needed a place that she can trust. Thank you guys for service
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August 2023 by Ruben H
Needed to replace a battery and Bruce was very helpful getting my vehicle serviced in a timely manner. Friendly staff. Would certainly return in the future.
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July 2023 by Shane Weeks
Not at all impressed. They were friendly... but that's about it. I called the day ahead to get a quote. Gave my info, agreed on the price and made the appointment for the following day. I show up for the appointment and the counter person couldn't find the quote in the system. The "only tires" they had were $200 for 4 more than the one's agreed upon. After 10 minutes... he miraculously found my quote and the cheaper tires. I informed him that I would return in 2 and a half hours to pick up my car and I asked if that was long enough. His response was "oh yeah". I returned 3 and a half hours later and my car was up on the lift. I was informed that it would be another 15 to 20 minutes. The whole experience was very shady. Will not do business with this company again. It should not take 4 hours to change 4 tires and do an alignment when you have a scheduled appointment.
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June 2023 by UnLed ZeppelinU
Ok I have to be honest. At first I wasn't happy that they sold my wife an additional warranty and total tire protection plan because usually there's a catch. Like cell phone repair with deductibles of $150 when repair was only $99. In other words, you're paying out of your pocket. Northern Virginia is the worst area for tire punctures. Two times now, we've had to take advantage of that warranty we purchased and this NTB has performed the repairs, quickly, and free of charge. Therefore, I am completely satisfied my wife was offered and sold on the additional protection. Furthermore, their prices for repairs is competitive with local shops, and far less than the dealerships.
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June 2023 by Molly Herwick
Had 4 tires replaced. They told me my cabin filter was dirty. I told them it was just changed at Toyota. I asked them to not do it - but they said it was "already in motion." (Turns out it wasn't dirty and it was a charcoal filter). Fast forward a month. I'm at Toyota for regular service and they ask me if someone else changed my cabin filter. I went through the whole thing with NTB. So , Toyota says , they took off my new car cabin filter cap and replaced it with some universal (used?) cap that isn't fitting right. Thx NTB
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June 2023 by Evelyn Russell
This location is so efficient. The employees are always nice and I feel taken care of whem I go, they always go above and beyond. Kudos to John Allen sales associate, he has helped me several times, always so professional and helpful.
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May 2023 by Patrick C.
Called before going there spoke to the manager he had. The? Tires? That. I? Need it and to come down. He will take care of me right agreed? The guy at the front desk told me it would be an hour. Maybe an hour and a 1/2? That was fine I sat down in the waiting room 4 Approximately two hours I asked the manager When my vehicle would be ready and he told me. He doesn't know maybe a couple more hours I was pretty furious with the Manager and ask him why he lied he continued to lie and told me he never told me that he would take care of me right way I was quite. Angry I asked for my keys set a couple of bad words to him. And left there is no way I can recommend this place to anyone The manager was just a straight up liar.
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May 2023 by Nin Mac
This location was extremely efficient, fast and friendly. Because of the excellent customer service I will be returning. Thank you Jack for being professional, and to the point.
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April 2023 by Tammy Beard
Use NTB in Lake Ridge! Not the other ones!! Bruce, Jack and Arun are the absolute best! They always find us the best prices and have tires in stock! For the best service make an appointment but they will work with you to try and get you in! Not just tires either! They can service you car, change your brakes, and so much more!
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April 2023 by Brian Bonilla
NTB, or National Tire & Battery, is an exceptional choice for anyone looking for reliable and efficient automotive services in the Lake Ridge Area. As someone who has utilized their services on multiple occasions, I can confidently say that this NTB consistently delivers high-quality work and exceptional customer service.One of the most impressive aspects of NTB is their knowledgeable and friendly staff. Every time I have visited, their team has been welcoming, professional, and eager to help. Whether I needed new tires, an oil change, or a repair, they have always taken the time to explain my options and provide me with honest recommendations.Furthermore, NTB offers a wide range of services to suit any automotive need. From tire replacements and alignments to brake repairs and battery replacements, they have everything covered. I have always been impressed by their quick turnaround times, as well as their commitment to using only the highest-quality parts and materials.Finally, the prices at NTB are extremely competitive, making their services accessible to a wide range of customers. Additionally, they frequently offer discounts and promotions, making it even more affordable to keep your vehicle in top condition.Overall, I highly recommend NTB to anyone in need of automotive services. With their knowledgeable staff, comprehensive services, and competitive pricing, they are a reliable and trustworthy choice for all your automotive needs.
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April 2023 by mynga pham
The staff at this NTB location were professional and friendly, however we were most impressed with their honesty when they told us that our car didn't need the repair which we thought it did.
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February 2023 by Mary K.
I had a flat tire so I took my car to NTB because it was close by. I was told they couldn't repair my tire so they recommended replacing both back tires. Fine. They quoted me around $350 and said it would be ready the next day. End of story. I get a call from them the next day, expecting to hear that my car is ready for pick up. Instead, I was told the battery was dead and they needed approval for the $200 to replace it. What??? I had a flat tire. Nothing to do with my battery. It was only 4 years old and it was fine before taking it to their shop. When I questioned it, they told me the battery failed the day prior. Ok..then why didn't you tell me that when you called about the tires? It didn't make any sense. I feel I was scammed. As other have mentioned, I question the ethics of this place. I will not be returning and plan to tell others about my experience as well.
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February 2023 by Sean Moore
Pretty simple. Staff was nice, helpful. My only issue was work was stated to be done in 2 hours, but took a little over 3 and a half. Which, I'm fine with if that's upfront. Let's me go somewhere and do something or consider dropping off to pick up later. Maybe they're worried that people will cancel if the quote it taking that much time, but that can hurt return business on the flip side. Again, nicest staff interactions. Don't think this rating is for that aspect. Would I return knowing this? I don't know.
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January 2023 by Imron H.
This would probably be the first review I have left for anyone in the past decade. I'm only doing this because as a business owner,I believe in one bad Apple can spoil the bunch. So to start off ,I would love to express myself to corporate or any franchise owner if there is a franchisee for this location . Someone by the name of Bruce completely could rub any customer the wrong way in how he carry's himself as well as his whole demeanor. He can make any customer feel like he's doing us a favor walking through those doors , choosing a trusted brand like NTB to spend our hard earned money. He told me to buy a certain tool because I had certain rims that need a Thin wall impact . I thought it was strange that NTB would not have all types of standard tools to work on all types of vehicles. Regardless, I went to advanced auto parts and purchased what he asked for.I came back to see him have all his Pokémon cards on the show room lobby at 5:45 01/21/2023 while the store was open. I asked him simply to see if he can confirm the tool I bought was correct , so when I came in on Tuesday for my appointment we wouldn't have any issues. He wouldn't even step 10 feet to my car after asking twice simply to check if the tool would fit ,so a nice African American gentleman happily came to confirm it was correct .I went home and waited till Tuesday, I came in from 9:15-9:20am that Tuesday morning and expressed that I was in a hurry to a insurance claim at 11:30-12pm to have my car fix after being hit that prior week. He asked me if I would like to wait but I told him I could walk to my house that's 10min away. I kept waiting and waiting for a call but never got one , I called at 11:40am and the car hasn't even been touched . I talked to a nice gentleman by the name of John but he had no excuse for Bruce's disregard of human time by not fixing the first persons car who walked In, it looked like that morning . Aside from that , he made excuse after excuse why the car wasn't worked on and I'm sorry but I gave Bruce my words when I walked in. I'll never return to that location ever again but will stick with another trusted location.
