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April 2024 by Elizabeth Bebee
Shane was very helpful and patient as our daughter picked out a new bed. We also bought a mattress here a few years back and have been very pleased with our purchase.
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March 2024 by Miranda Taylor
Shane was extremely helpful and patient with me today. He was able to help me find the perfect mattress. Very professional! 11/10 no complaints.
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January 2024 by Tuwanda Williams
Tyrone Kelly is an extremely professional and customer oriented. Best shopping experience ever. Will purchase another bed product again from Tyrone.
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December 2023 by Anna Owusu
I had a wonderful customer experience at the store today. The store manager Tyrone, was very insightful, knowledgeable and attentive to what I was looking for. I walked out very pleased with my purchase. I will be sure to refer my family and friends to this store.
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October 2023 by Alex Mason
Andre was outstanding!!! He gave my wife and I a very thorough understanding of the different types of beds and utilized the "bedMATCH" technology to find our perfect match! My back/shoulder felt much better even in that short period of time of just trying the bed and adjustable frame. I highly recommend Andre to help you find your dream mattress!
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October 2023 by Keyon Scott
Andre was awesome! He was so pleasant and very helpful! Thank you so much for your great service! I would recommend new customers to visit this location and work with Andre! Thank you once again for my new bed! I can finally sleep COMFORTABLY!??
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September 2023 by Ebony Palmer
Wonderful experience! While my husband and I had a “budget”, Tyrone was excellent in providing us informative information and reasonable options with which we were able to make an informed decision. He was kind, patient, knowledgeable and although we actually ended up going over “my budget”, we walked out feeling extremely comfortable and pleased with our purchase. He was very patient in showing us around and giving us various options based off of our personal preferences. We are very satisfied and will be back in the future.
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September 2023 by Jesse Oak
If you need a mattress this is the place to go. Tyrone Kelly is the best and does not pressure sell. They worked with us for delivery and showed as promised. Would recommend this business for anyone looking so do not waste your time elsewhere. Thanks again Tyrone.
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September 2023 by Dave Gilson
Had an opportunity to work with Tyrone Kelly on a purchase of a mattress and adjustable base. If your interested in a "no pressure" sales representative and that same individual is incredibly knowledgeable about his industry, I highly recommend you talk with Tryone. I don't have enough space or time to detail all of the positive comments I could write about Tryone. Simple enough to say he's the representative to see if you are like me and want no pressure, just the facts and information!!
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September 2023 by David Schonberger
Bought a mattress this weekend. Tyrone Kelly and his coworker were polite, personable, and professional. Very knowledgeable and answered all of our questions. A great experience, and would definitely reccomend this store.
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September 2023 by B J (Heero95910)
Second time buying a bed here. The store manager Tyrone was very nice. Will recommend to friends, family and will be coming back for future purchasing.
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August 2023 by William Grant
I went to the Potomac Mills location expecting to purchase a particular mattress, while Tyrone was processing everything I asked was there any additional Firm mattresses, he said yes and showed me a Sterns & Foster and it was fabulous, never felt anything like it. I said this wasn’t here before, he replied no, we just received it. I changed my order and purchased the Sterns & Foster. Tyrone was very helpful and knowledgeable of his product, it’s what you expect from someone in this business. He didn’t just try to sell me anything, he was interested in making sure I got what I wanted. We had a little snag with my account, he was patient while we contacted Customer Service, solve the issue and moved forward with closing the transaction. If you need mattress and bedding, see Tyrone Kelly at Mattress Warehouse Potomac Mills, Va location.
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August 2023 by Richael Faithful
I couldn't recommend Mattress Warehouse more, and specifically, our excellent sales associate, Shane.For background: I took my mother to this location for a long overdue mattress replacement and apparently, her first new mattress purchase. It was especially important that we find the right mattress for her, as she experiences higher levels of chronic pain as she ages. I knew that both the customer service experience would be critical to us finding the right mattress, and that the outcome would be a mattress that provided better support and potentially be the last bed she owned. We prepared for a couple of months to go mattress shopping; and my mom heard good things about this location, in particular. It was a high stakes trip as far as shopping goes.I'm glad to share that the experience itself and outcome far exceeded my expectations. As soon as we walked in, Shane was kind and attentive. He actively listened to my mom's particular mattress needs, and he was knowledgeable enough about the inventory to immediately narrow down our options. My mom loved the first bed he recommended on the floor. Once we were ready to make the purchase, Shane immediately identified the discounts that were available and found other ways to help us manage costs. Finally, he efficiently setup home delivery for my mom so she didn't have to worry about asking me or another family member for installation support, which gave her peace of mind.Along with helping us find the right mattress for my mom's unique needs, Shane clearly was a good person who made the shopping experience even fun. He has a great sense of humor and most of all, he was so respectful to my mom. Sometimes, because of her age, without me present, she's not listened to or condescended to. Shane treated my mom like he would his own family member, which I didn't take for granted. He continued to be helpful when we ran into a minor delivery snag a couple of days later. Altogether, he made the shopping experience -- especially for a mattress -- a fast, easy, and pleasant one.I highly recommend both this location and Shane, personally, for mattress shopping. As an elder millennial, it even makes me think about the benefits of in-person mattress shopping differently :)
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June 2023 by Terry Dodson
Wow! That was an awesome experience. The sales team are so knowledgeable with the state of the art technology customized the way we sleep. A few years ago we brought a mattress from the other guys and here we are in need of comfort. This is one of our best investments we made sense becoming a home owner. Thanks again to the sales team for treating us as if we were family.
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May 2023 by Daniel Dodoo
Tyron Kelly has a great customer relationship. He is very knowledgeable about his work and explains everything that you need to about the products before making your choice to buy. I recommend him for everyone who want to buy a mattress from Potomac.
