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December 2023 by Debra Moore
Very nice and personable. Saber was respectful of my time and really listened to my needs. Very accommodating. They have made a lifelong customer!
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December 2023 by Ricky Townsend
I had a wonderful experience at this location. Saber helped us and it was a great experience ( he is the good looking guy) lol. Thank again
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October 2023 by DeLorean Wiggins
Customer service is the worst. The signs are deceiving. I would run before entering the store considering the elderly white man working there is a racist.
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September 2023 by J Diva
I went to this Woodbridge store yesterday looking forward to buying a mattress but came out of the store with a very BAD and HORRIBLE customer experience. As soon as I walked into the store, an elderly white male employee walked up to me asking me a few questions and then proceeds to show me some discontinued line of mattress at the back of the store. He gave me the sales pitch on why that was a good buy and that was the best deal in the store. He asked me to lie down on the mattress, but I did not want to lay on the mattress and I did not like the mattress also. So, I walked out of the back room to the showroom and started to look around at other mattresses and he wanted me to lay down on some of them and I again refused to lay down on the mattresses. He then goes off on the offensive asking me what I was doing in the store if I did not want to lay down on the mattresses and how do I buy my shoes and kept on going on and on. First of all, we are not all the same, some people buy shoes online without trying them out and people also buy mattresses online without laying on them. Secondly, laying on the mattress for a few minutes in the store does not equate to sleeping on a mattress for long hours, day after day for a period of time. Thirdly, some people have already researched the kind of mattress they want before going into a store and just want to buy what they came in to buy. I tried to look at some of the other mattresses, but he just kept on making offensive remarks, being very rude and condescending, talking to me like I was his child. I am female, a person of color, and a grandmother and felt very insulted by this salesman. I decided that I had heard enough and decided to leave store, and I could still hear him making rude comments as I walked out of the store. And all of this verbal attack and rude behavior from the salesman because I refused to lay down on the mattresses. A customer should be able to make their own decision on whether they want to lay down on a mattress or not? My visit to this Woodbridge store turned out to be a horrible nightmare. This has been one of the WORST CUSTOMER SERVICE I have ever experienced. I will never step into that Woodbridge store again and I will not recommend anyone I know to buy anything from that store. I only gave a one star because that is the lowest that is available. The ideal star for them is a ZERO! Very Horrible customer service!
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August 2023 by michelle jackson
Just visited Mattress Warehouse for the first time in Woodbridge, Va and I had the BEST experience and customer service from Mazhar. He was so patient explaining all the different mattresses and bed frames and how the comfort level would work for each person. There were many bed frames to choose from but he helped me to narrow it down to what would be best for my family’s sleep pattern/ likes and dislikes. Mazhar is extremely knowledgeable, professional and kind which gave me comfort in knowing that the right purchase would be made and I appreciate that. Also, thanks to Jennifer for her exceptional help as well. They worked so well together which gave me another level of comfort that my purchase was in great hands! If you all are in the market looking for adjustable beds or mattresses, definitely check them out. It was a very easy process and great sales rep to work with. Thank you again Mattress Warehouse for having great employees and quality furniture.
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August 2023 by Jack Waldman
Excellent experience. Went to get a mattress for my son. Mazhar was very helpful and patient. He helped us to get us the right fit at the right price. He was professional and knew his product. Also, he didn't try to sell things we didn't need, which I experienced at other stores.
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August 2023 by Jake Waldman
Had a great and easy experience getting a new mattress for school! Our store associate, Mazhar, was fantastic and was very friendly!
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August 2023 by Lisa Urban
Mazhar was really helpful and professional. We are happy with our purchase.
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May 2023 by Bill Simpson
The very best store I have been in that taught me how to get a better sleep experience and a tremendous discount since I was a Military Veteran with many back issues. Richard is the Manager and I recommended my neighbor to go see him and she had the same great experience
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March 2023 by Google User
Shane was the best sales person I've ever encountered. Extremely professional, patient, and not pushy. He was very knowledgeable and provided key insights to make our decisions. The world needs more people like Shane.
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March 2023 by Sarah
Shane at Woodbridge was super amazing and very helpful in helping me purchase a mattress and frame. He was also very kind and knowledgeable. Would definitely recommend my family and friends. I love my mattress
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March 2023 by Callie Smith
My boyfriend and I are getting ready to move and will be needing a new mattress/bed soon, so we started looking early. This is one of our first big purchases, so we were slightly apprehensive to begin looking, however Shane did an outstanding job educating us about what to purchase and how to pick the right mattress for us. When we are ready to actually buy, we will FOR SURE be back to visit Shane!
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March 2023 by Miss.K Snookie
Shane was very patient with me. I was having a hard time deciding what type of mattress is best for me. His customer service was outstanding.
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January 2023 by Jemima Thompson
Richard is a fantastic sales person. He made the purchase so easy. He made me aware of all the offers available. I had been to other stores prior to going to Mattress Warehouse and none of the salesperson compares to him. He needs to be cloned.
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January 2023 by Jackie Johnson
We had a great experience at Mattress Warehouse in Woodbridge.Richard helped us find a comfortable mattress at a great price. He answered all our questions and provided great customer service!
