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August 2024 by RICHITO MEMO
I make appointment previously to this place and when I arrive they say I waste my time making appointment. The appointment was supposed to be at 6PM and I came at 545pm and they said , we cannot service your cart,, they close at 7.
Ridiculous.
After me shows up another car , and they service this truck, maybe they know each other.
Pretty disappointed
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August 2024 by Teresa Sunga
Not sure if they had staff changes, but in the past they provided great customer service. I got an oil change and a state inspection recently and was not impressed with the front desk customer service. Came to pick up my car and after not seeing my car in the front, I told the guy I'm here to pick up my car, but I don't see it in the front. His response "I don't know where your car is." Why tell the customer their car is ready for pick up if you don't know where their car is? Also, I had to come back twice because the first time, they didn't put my car down for a state inspection, only an oil change. We've been coming here for years, but there seems to be some changes in staffs.
Update- The manager called and apologized regarding this. I really appreciate the call and how they listen to their customer to work on providing better service.
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August 2024 by Tracy Chase
We have been taking our cars to Lake Ridge Auto for years for service, repair, and yearly safety inspections. I appreciate that they take the time to thoroughly check our vehicles and keep us updated on preventative maintenance. Their staff is friendly, kind, and always professional. Especially Akeem!! He has been extremely helpful with my appointments and working with my schedule. I highly recommend Lake Ridge Auto.
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August 2024 by Jean Albert
Quick, efficient and competitive pricing
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July 2024 by Alicia Bryant
Love this company They're customer service is Awesome always trying to save the customer money, they get you, they're like your family they get it's real out here, Appreciate them!
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July 2024 by Shannon
Called. Receptionist obviously doesn't care if she walks business. Called somewhere else and they were helpful. Literally within the last 5 minutes
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July 2024 by John Doe
The people are super nice and I love the vibe the front desk staff gives off. However, I'm definitely not going here again. It's probably cuz I'm a girl, but after doing a quick diagnostic on my car (07 Toyota camry.) They were trying to charge me a soild $5,000 if not that then $6,000 on all their recommendations. My car cost $8,000 at that point I might as well scrap it and buy a new one ain't no way. Took it to a different mechanic that specializes in Japanese cars and paid $940 for my repairs, that's in including labor. Plus $240 on some tires I bought myself.
New guy removed and replaced suspension control arm, put my tires on, changed my battery, and a few little things here n there. Guy also did my state inspection for me which wasn't even including in what Lake Ridge quoted me. So imagine how much it would've costed if I said "might as well" and had them do my inspection to. I mean for just replacing the arm they were charging $1,993.22.
Business is business and who am I to judge how much any place charges compared to others. They're in Lake Ridge so I'm sure their usual clientele can spend like that, but I'm definitely a bit of a bargain Betty. So if you need your semi decent "trashbox" (keeping it pg) fixed they're not the right place for you.
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July 2024 by Becca Rybczyk
I brought my Chevy truck in for an air conditioning repair and also asked for a 27-point check. The air conditioning repair was done well and worked great now for a reasonable price. Unfortunatly, for the wellness check the team told me that my transmission was in desperate need of attention and would need to be fully replaced, heavily emphasizing the urgency of this repair that would cost thousands of dollars.
For such a large repair, I wanted a second opinion and took it to Chevy for an all points check and asked they specifically look at the transmission. Their specialist came back and said the transmission was fine but needed routine maintenance.
I've come here for regular inspections and didn't have any issues but beware of overselling unnecessary repairs.
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June 2024 by T T
Pretty quick, decently informative, waiting area is the best I've seen.
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June 2024 by Tammy Thompson
This place is honest and excellent! Today Kevin kindly took the time to place air in my tire. I called in a frenzy because a gas station attendant told me my tire stem was too thin and he basically drained all the air out of my tire. I immediately called Lake Ridge auto and Kevin advised to come right in and he’d take care of it. Kevin did just that and assured me the tire stem was just fine and pumped the tire to its recommended pressure. Thank you, Kevin your act of kindness saved the day.
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June 2024 by SpreadDaWord DMV
Prices are too high now. No longer 45-50 bucks for a regular oil change, they’ve bumped it up to 65-67 dollars MINIMUM and they’re only using their products. I get everything is upmarked because of inflation but I’ll probably have to start changing my own oil at this rate. Not paying close to 100 bucks for an oil change, especially for an older model vehicle. Thank you Lakeridge Auto, you guys held it down for years. Sad to see you go
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June 2024 by Laurie Paris
One thing about Lake rRdge Auto Care edit: alas they became ripoffs.
made it easy to choose them as "my mechanic." Their customer service is superior to that of every other shop I have been to in this area. That really means a lot. In addition, their work is reasonably priced and of good quality.
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June 2024 by Benjamin Chipman
My dad got me started here after I bought my first car in 2006.
I still take my car here.
The only place I like better than these guys is in Reston.. and my favorite place in Reston is owned by these guys.
There must be something about the way this place is operated that makes it so great. It’s not just the actual work they do bc the pre work experience and post work experience is so great too.
My wife doesn’t know anything about car shops and she feels really good about this place too
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June 2024 by Donald Griffin
BE CAREFUL!!!!!!!!
After driving my pickup truck and then it not restarting, I had it towed to Lake Ridge Auto Care (LRAC). However to my shock & disbelief, LRAC incorrectly diagnosed the problem and told me I had a blown head gasket and needed a TOTAL ENGINE REPLACEMENT! I informed the LRAC management, this could not be as the truck was driving just fine before it wouldn't restart. I refused their suggestion to dismantle my engine so they can further troubleshoot. I had my truck towed to Michigan Auto & Tire in Woodbridge where they replaced the battery, battery terminals, and the alternator and the truck was back running fine. Had I taken the advice of LRAC, which was terribly incorrect, I would have likely bought a new truck and cost me and my family thousands of dollars we desperately need because my son is currently in college. Be careful when getting advice from LRAC, because their technicians either don't care, are inept, or out for a big pay day!!! Never Again!
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June 2024 by Chris Dorman
Friendly clean best service around
