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January 2024 by George Hall
My visit to Karen Radley Acura was a great experience from the time I arrived and professionally greeted by Mr. Charlie who took my information down. When my car was done Mr. Celery, the service associate explained in detail the work performed in a professional and courteous manner. Excellent service and very well executed along with great customer service.
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January 2024 by KTB
Recently purchased my vehicle from Karen Radley Acura , VA and my overall experience was really great. I would strongly recommend asking for Maria Sarikaya who went above and beyond on getting me the car I really wanted. With manual transmission being rare nowadays, I also wanted a particular color that was mainly offered for the higher trims, but she was able to work with me on locating one. The overall buying experience wasn’t the usual sales person pressure to buy a car, and she went over every detail of the vehicle with me when it was delivered.I only worked with her during the entire process and the delivery was A+. Highly recommend working with Maria!
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January 2024 by Kristin Gomez
Derek and the Team at Karen Radley were all super helpful with our buy! Derek was very attentive as we went through the process and was knowledgeable of the vehicle whenever we had any questions or concerns. We also came in pre-approved and they were able to offer us a better deal! Overall, we were very happy with the whole experience!
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January 2024 by Carmen McGruder
I had THE BEST buying experience ever at Karen Radley Acura!! Daryn Stewart is very professional, knowledgeable, and honest! I felt comfortable communicating my thoughts, concerns and requirements. Daryn is very patient and very helpful! Everything was delivered in a timely manner!Matthew Yohey is a class act for sure! He is the most talented, professional, squared away Finance Manager I have ever encountered! The entire buying process was seamless from beginning to end! If you want to buy a car, go see Daryn and Matthew!
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January 2024 by Walter Estrada
Our service advisor Cesar is always very professional and attentive to our needs. He explains in detail what will be done to the car and is in constant communication with updates about the progress.I always request Victor as our mechanic since he also goes above and beyond to make sure our car is in top notch running condition.I would strongly recommend asking for these 2 individuals as we have found their commitment to customer service top notch.
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January 2024 by Christina Rodriguez
Everything went smoothly. I was a little early for my appointment, but they still saw me and got me out quickly. Cesar is so awesome. He is always very professional and takes great care of my car and its needs.I appreciate the team and their time.
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January 2024 by judaea horn
Although I did not purchase from Karen Radley, because the car ended up not being the right fit for me, I would like to share what a wonderful experience I had with Rudy and his team! From the moment I made my first phone call and throughout the entire process Rudy was very transparent, professional, straight to the point, provided me with all of the information I requested and answered all of my questions with no hesitation or games. Much appreciated. It’s clear why you all have much better reviews then you’re competing Acura stores.
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November 2023 by Kim Smith
I worked with Louis and he was great. Very patient and informative. The finance team was great too. Seemed to want to help ME with informed decision and not just focused on getting the sale. I left feeling great about my purchase of my 2022 MDX!
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November 2023 by Brian E.
Professional and fair. Everyone we dealt with at Karen Radley Acura VW was exceptional in every way. If you need a new or pre-owned Acura, you won’t go wrong at this dealership, especially if you ask for Daryn. He was extremely knowledgeable, patient, and respectful of our time and he helped us find the perfect vehicle. 10/10, best car buying experience I’ve had in my 35 years of buying vehicles.
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November 2023 by Brain Storm
My husband and I went there and Jeff was amazing. Simply God told us to be at this Acura dealer today with us rainbow ? selfs this is what we are rainbow people of the world. Thank you Jeff for your wonderful corny jokes.
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November 2023 by Farrah Harris
Karen Radley Acura is where I purchased my 2022 RDX and possibly my next car. The staff is always professional and informative. They have ample space to work while waiting on my car and my car is also hand-washed upon completion. Charles Murrel is the best. He explained the services and delivered the car by the time he quoted me. He is always pleasant.
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October 2023 by Tara Miller
My recent experience with Karen Radley was pretty good. I came in for a rim (chrome rim corrosion). Unfortunately, the service department did not have the equipment on hand to resolve my issue, but they were diligent about showing me the issue, sending photos to me and providing their recommendations on how to correct the issue. The pictures were extremely helpful BTW.
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October 2023 by DeLorean Wiggins
I had the pleasure of being assisted by Ms. Cooper yesterday, and I must say, her service was nothing short of exceptional! From the moment I walked in, she greeted me with a warm smile and made me feel valued and heard. Ms. Cooper demonstrated a profound knowledge of the services, answering all my queries with clarity and patience.What stood out the most was her genuine willingness to go the extra mile to ensure my needs were met. She exhibited professionalism, coupled with a personal touch, making the entire experience seamless and enjoyable. Her dedication to customer satisfaction was evident, and I left feeling confident and well-informed.I highly recommend Ms. Cooper for anyone seeking advice or assistance. Her commitment to excellence and her friendly demeanor make her a true asset to the team. Thank you, Ms. Cooper, for turning what could have been a mundane task into a delightful interaction! Keep up the fantastic work!
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October 2023 by Ben Lee
We are in the process of getting our third vehicle from them. They have outstanding customer service on their sales and service teams. The loaner car program is a breeze when getting work done on your own vehicle. You can tell that the leadership team cares a great deal about their employees and customers.
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September 2023 by Charli Spellane
We recently visited Karen Radley Acura with our daughter to purchase her first brand new car. From start to finish, Melvin and then Matt provided exceptional customer service and made this the most efficient and pleasant car buying experience we have ever had! Thank you again!
