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March 2024 by nelson stallings
Someone needs to change the opening time on the website for Sunday. It's 12 right now and they still aren't open
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February 2024 by Hazel Villatoro Rivas
employees were rude to my boyfriend & I, looked at us weirdly when we greeted THEM bc they didn’t greet us,, on top of that a young girl who doesn’t seem old enough to use nicotine products had her nicotine vape out, was hitting it, & was LOUDLY watching Tiktoks when i was checking out. i’m all for slacking off when customers aren’t present but the behaviors they had while customers were in the store were crazy & completely unprofessional.
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January 2024 by Alexsis Chanelle’
Kian was an amazing sales associate. The store didn’t have the exact color and size I needed and he provided alternatives to ensure I got what I wanted! He even recommended I try a couples sizes for size reference and I ended up buying the color I didn’t initially go in there for because I actually liked the color after trying them on
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October 2023 by Ağahan Nuhoğlu
I bought my first converse from this store. Thanks Joelyn for her help!
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September 2022 by Powerhouse 3.0
Worst customer service ever! Came in and an Associate named Jaelyn was very rude and ignored me while on her phone for a full 5 minutes. I left the store without any service!
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June 2022 by Cindy Arias
Upon arrive we were greeted by an associate we looked at the shoes we wanted and asked if they had the size we wanted. The gentlemen head to the back to see what size they had i which they did not have the exact size we needed but he offered us the nearest biggest size. That size worked out and we quickly purchased. Kyle was friendly and kind overall great experience we need more friendly, talkative and welcoming associates thank you Journeys!!!!!
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April 2022 by Dennis Servellon
We didn't catch anyone's name, but two employees earlier today who helped us lace up a pair of Van's were both individually awesome!Great customer service and easy to talk to, if either one of you ever want ihop pancakes on us feel free to reach out - we all work at the fairfax location on Blake lane. Thanks again
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November 2020 by Daya Johnson
Love coming to this store! Val is the sweetest store associate ever!Every time I purchase from Journey’s she is always there and her customer service is awesome!I’ll probably be back in about two weeks lol! See you soon Val :).& again, thank you so much for always being so sweet!
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August 2020 by Michelle S.
The other review from FIVE years ago is still relevant today. I walked in today with a whole line up of employees just standing there in a line. This store is overstaffed for a small space. Not only that, the employees just made me uncomfortable and one of the guys were not the nicest.
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December 2019 by Barbara Barrick
Best store ever! Great workers !
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August 2019 by Angela C.
We ordered shoes for my daughter a week ago and unfortunately they sent the wrong size so I took it to the store to either exchange or returned but the size was not available at the store or at the website, Valerie the manager was so please to help us with this and tried everything she could to turn this bad experience around. She took time to offered all the different options and even call all the stores in the area until she was able to find a pair she even asked to ship the shoes to her store. This is exactly what customer service should be, always great experiences at this store!
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July 2019 by Mariann Torchia
Very helpful friendly staff, excellent inventory, the staff knows their product.
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September 2017 by Jonathan Greenstein
A wide range of trendy shoes and accessories for the young adult. Vans, Toms and more. Reasonable price points, friendly staff and they can ship almost anything they don't have in stock. Inside Potomac Mills.
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March 2016 by Tamara Hightower
I'm in the store right now and there are 4 workers standing at the front of the store doing absolutely nothing. No greeting, how may i help you or anything. We had to go and get another young man to help us while they continue to stand at the front conversating. I'm a manager in retail and they would all be fired today. Oh and by the way the store is packed and they are still huddled up front talking!
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April 2014 by faeyrr
Service was great at this store, the employees were friendly and attentive. The atmosphere is somewhat laidback but people who worked there were still professional. I would enjoy returning to this store to buy another pair of shoes.