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February 2024 by Krista Holle
Expected selection and quality of clothing but I was shocked when not one but two dressing rooms were closed. I finally found a wobbly dark dressing room set up at the rear of the store right next to the walkway. It was so dark inside I couldn’t properly judge my outfit. There was a second hunt when it was time to find checkout. I felt like I was walking in circles this visit. Management, please hire enough staff to man your store. This was such a disappointing experience.
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February 2024 by Nerak Neyugn
I have been shopping at JC penny for years in different locations since I moved to VA , JCPenny Wood bridge is the closet one to shop. Customer service is a big issue at this location. The associates at the register by the front door are terrible ( I’m not saying all of them, just 2 or 3 people behind that register) not helpful and have a bad attitude. I ask for help when an item has no price tag, she says NO because she have to look on the apps to find it! Another associate is careless. No smiles or bother to talk when I ask!!!The worse one is the one behind the Jewery register!!! I’m not sure if she is the manager. I had a very bad experience with her. She is unprofessional and rude for no reasons!!! She seems annoyed when I ask questions. Rolling her eyes when I am not sure if I want to buy the earrings. She raised her voice when I ask about the promotions. I bought that item at the end because I like it a lot, But I am not going to shop at that corner again!! Horrible experience!
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February 2024 by Deepak Kashyap
Usual shopping place, great stuff.
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February 2024 by Geraldine Brown
Great prices
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January 2024 by Mike LaBrash
A great store! The quality is excellent and fair pricing.
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January 2024 by Lisa Powell
Severely lacking in the baby clothes selection that I needed. What was there was picked over. Bathroom was clean but no paper towels in the womens restroom and I even checked the men's and still no paper towels.
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January 2024 by Debbie Wright
This store sucks! Management is an issue here. Wanted to purchase a shirt. No tags on any. So, unable to purchase. Management to lazy to come to register to settle issue.
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December 2023 by TJ Smooth
Man, I don’t know if this store had just been hit by a gang of looters or it was the result of Christmas shoppers, but this place was a disaster. I’ve been in Goodwill locations that were cleaner and more organized than this store. Half the shelves and racks were empty and the other half were random, chaotic messes. Clothes, hangers and trash were strewn about the floor. Management is definitely not doing their job at this location. Maybe this location is going out of business and nobody cares? I don’t know, but I recommend you avoid this location.
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December 2023 by Lizbeth Fernandez
I usually order everything online for home delivery or in store pickup, it is more convenient since I have little kids at home. Today, I went to the store to pick up some bedding items I ordered and what a horrible customer service experience I had. The guy at the service desk was rude and unprofessional for no reason. Anyone that doesn’t like to work with customers shouldn’t be working behind the register. Is not fair for any customer to have to go through this.
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November 2023 by Jennifer Thompson
The store was clean and organized. They were having a good sale and I was able to find more than what I went in for.
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November 2023 by Nancy Crespo
So sad this used to be my go to store and now it's in store merchandise is limited. Have to buy what I need online.
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October 2023 by Mr BigUp6792
This location is a former JCPenney outlet that was converted to a Full Line Store. It is a little smaller than the other JCP stores in Northern Virginia, but it still has a decent selection of merchandise. The biggest problem at this store is the lack of checkouts. There is usually only one or two cashiers available at the most, and the lines back up and move extremely slow. This takes away from the shopping experience.
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September 2023 by Dorothy Collins
Seriously, ONE register open for the entire store. This is the second time in a month. Really, come on.
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September 2023 by Mary Depaz
I love JCPenney ❤️ always I found the perfect gift and outfits for my family....
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May 2023 by K S
Terrible terrible customer service!!! Twice I went to return items and the guys at the service desk were slow , racist ,rude, unprofessional and seemed to be doing a huge favor for the world while working. Of course the white customers got a smiling " Hello How are you ? " The rest of us " grunt, hmm.. over here .. put it there " . Will NEVER shop here ! No wonder the company is failing .