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December 2023 by Kath R.
A million employees but no one comes to customer service when called. Waited 20 mins even after department associate called for assistance. It's a absolute circus
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July 2023 by Ron M.
Home Depot in Woodbridge is the worst managed that I've ever been in. My brother-in-law worked for Home Depot and when he was here from New York I took him to this one and he said, "the manager of this store in New York would be fired". So I took him to the one in Stafford and his comment was , " this is what they should look like and how they shoudl be managed"
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June 2023 by Santos A L.
I ask 4 people to help me about one bathroom sink no one help me they don't know what to do.
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June 2023 by Gina F.
I was not able to return a brand new door/unopened item, because of no receipt. I have renovated my kitchen with home depot and bought lots of business to this place. And they didn't have the courtesy to accept one unopened item because of no receipt? I called the manager who said that the store manager was not working on that day, how can a store function without a store manager?? No wonder the bad customer service and lock of knowledge on this place. I will not be returning to this store. If you can stay away from this location, do it. I left the door (unopened item) so they can trash it.
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May 2023 by Araceli G.
I wish I could leave a zero star review. I ordered curbside pick up and they said it was ready, drove out 30 minutes it wasn't ready. They told me to give them time and MAYBE it would be ready. 3 hours pass and no message about the chairs so I drive out and just tell them I'll go in the store and pick them up myself even though I ordered curbside pick up. Then they proceeded to tell me once I drove out a second time that there isn't any in stock despite the app ready 140 chairs. Not until a manager overheard did they offer to go get it. It was on a top shelf and they needed the forklift to retrieve it. I got the chairs 6 hours after I placed my order. This is sad and the fact that only the manager cared to help. The other workers were quite frankly lazy and need to be fired asap. If you don't want to end up waiting over 6 hours for anything go somewhere else. Will never shop with them again honestly put a sour taste in my mouth.
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March 2023 by Chris E.
I had two brand new refrigerators ruined by BEST BUY installers leaving me with no fridge or freezer for almost two weeks. They then told me they couldn't deliver for another two weeks. I then checked online at Home Depot. They promised delivery in Three days! It was delivered, installed, the BestBuy broken fridge moved to my garage awaiting return. They took great care in not bumping walls and doors. The two men who delivered and installed did a fantastic job and were courteous and professional. I highly recommend them. What this experience taught me is that Home Depot knows and stocks appliances and Best Buy is just playing at it.
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March 2023 by Christopher F.
Worst customer service around. These people don't know anything, and purposefully go out of their way to avoid helping people. I just got done waiting over a half hour for someone to unlock what I needed. This was after they were paged three times. Meanwhile the five people at customer service couldn't be bothered to leave their cupcakes. Then after I finally got the tools I needed, I had to get the batteries for them, which are kept in a different cage. So more waiting. And no one came before I finally gave up and left. This place seriously sucks. Go anywhere else first. By the way, if you're a veteran, apparently the only way to get the veterans discount now is to download the app and apply for it. At least that's was I was told today. So what about anyone who doesn't have a smart phone with them at all times, or older vets who don't use smart phones at all? This is just plain stupid.
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March 2023 by Steve M.
It's not the best, but it usually has what I'm looking for. I was in electrical today, and I was helped to the T, even got a few tips on how to solve my issue
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March 2023 by Jamie S.
As I was checking myself out today at the self checkout, being watched by 3 home depot employees! I asked can you give me the military discount? To which the one replied "no you have to sign up for that online!" Yeah I know but I was just wondering what you did for a living while I was doing your job? Because it sure ain't customer service or support! But thanks for watching me! Maybe you could rate me on the yelp? Did I wand my purchase correctly? Did I pay and put in my P.I .N . Ok? Thank you for letting me play at the H Depost!
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January 2023 by Eric M.
I bought a whirlpool washer and dryer. The contact me the day before delivery time slot. The day of delivery they came was putting the pedestal to the washer something with screw happen and they could not put it together. When the delivery guy said I had to call to get a new pedestal delivered. Two days it was delivered with no problem. It was attached to the washer with no problem.
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October 2022 by C S.
Tool rental section at Foulger Square. Worst customer service ever - belittling a customer in front of other customers. Terrible terrible service.
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October 2022 by Jeri L N.
We went into the store to pick up some moving boxes and a tarp. We rapidly discovered that not only were the prices higher in the store than we were quoted over the phone for a 20pk of boxes, but they would not give us the quoited price or price match to their own online price. AFTER we said "we'll go across the street to Lowes" they found a way to give us the quoted price which matched the online price. Then when we asked for our Military discount, we were told no because it would be a "double discount". What the heck!?! So again we said "that's it, we'll just go to Lowes" suddenly we could have our Military discount but were sternly told that in the future we had to sign up for the discount online and download an app on our phones. Oh hell no. Never again. We served our country with honors, earned our discount and should not have jump through hoops to receive it from a company that in the past has always honored our nations troops. We will never shop Home Depot again. NEVER. I'll speak, shout even with my wallet, they'll never get another penny from us, even if it means we pay a higher price elsewhere.
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October 2022 by Victor A.
They sell roll shade but can't custom cut them so because of that unable to buy. It's advertised that it can be custom cut. Very disappointed.
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October 2022 by Heather M.
Today was the last straw today with Woodbridge Home Depot. Not only can you never find anyone to help but can they please get the military discount together??? They make you download the app and register WHICH I DID BUT THEY NEVER EVER HAVE RECEPTION. They HAVE to scan your phone and if you tell them it won't come up they act like you want it for free. It's the biggest hassle. Today the poor guy was so nice but the co-worker he asked for help refused. So I literally had to limp outside just for the app to come up. I don't need the 10% that bad but I wanted to prove a point that I actually had it since dude was acting like I wanted HIS money. As soon as I walked out it popped up he didn't even apologize. Go across the street to Lowes where all you have to do is give them your number and your military ID comes up. SMH if you want to scan people phone get your reception fixed instead of treating VETERANS like they are trying to rob you especially during a rescission!!!!
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September 2022 by Joan P.
Great manager Nick. He went beyond customer service with a distraught customer. I was extremely upset with the Frigidaire customer support and went back to the retailer, Home Depot, for assistance. Nick took immediate action and sent amazing Chris to fix the problem. Thank You!