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November 2023 by Saiqa Bano
I was shopping for my bedroom furniture, I happen to drive by Furniture for less and decided to walk in and take a look at the furniture. I happen to fall in love with the COCO Bedroom Furniture. Daisy was my sales person, I was charged $4000 for a bed stand, end table, and vanity with a stool. I was told that I should receive my furniture the following weekend and if not then it will the week after. I understood that part.I walked out the store and closer to the weekend I never received a call to get any updates on the delivery or the status of my furniture so I decided to call the store to inquire if I am receiving my furniture or not. Daisy then inform me that they don't have my furniture and they are waiting on manufactures to send the furniture. NO ONE decided to call me and tell me that.So we get closer to the second weekend where they told me I was suppose to receive my furniture I still did not get a call so I called again and Daisy informed me that they have my furniture in stock but the owner is struggling to find someone to deliver for me and they need another week so this would be the 3rd week.the Weekend comes along which I am suppose to receive my furniture, Daisy called me and gave me the window for Friday October 20th between 2-4pm. 3:30pm on Friday I still didn't get a call so I called to ask if they were still coming and Daisy stated they are loading the truck and they will be on the way soon. They didn't come until 5:30pm and mind you I had to leave work early because I do have work and I didn't want to schedule for another day since I had been waiting for furniture for 3 weeks now.They put my furniture together I go to inspect it and I see a chip on the dresser and The delivery guy calls the owner and they owner said he will replace it out since its damage. Meantime I go in the store because I wanted to know when I am gonna receive my new vanity and I noticed that the floor display vanity is missing so I ask Daisy if they sent me the display vanity and she goes yes we did since you were waiting so long and we didn't want you to wait. I said not once you called to make sure that was ok with me? I paid for new furniture and they send me display. These people are thieves.I wrote this same letter to BBB and they still didn't call me after me reaching out several times Ibrahim(owner) finally called me back but literally scream at me on the phone and tell me I am the one wrong. If you buy furniture from this store make sure you get it in writing that you will get brand new furniture that you pay for and not the Display like they did to me. I do NOT want to deal with them any longer. I AM DONE!!!Still NO NEW FURNITURE and NO CALL WITH A UPDATE!!!Almost a month later after receiving the display furniture!!!!
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November 2023 by mohammad ahad
Bought recliner Memorial Day sale after 2 months broke after calling manager several weeks he finally sent some to fix after only 1 month it’s broken again manger is refusing to do anything about. Disappointed at customer service and quality of recliner. Never investing my money in furniture 4 less again.
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August 2023 by Zohaa Nadeem
We walk-in just to check in and met Monica she’s amazing help us with everything and she’s very calm and helpful.. we love the chais we got.. thank you for your help monica. The price and quality is amazing.
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March 2023 by naisha new
Very Good Experience. Will come here again
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December 2022 by Sam John
Looks like people are right about there problem solving. They only respond to 5 star reviews.
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December 2022 by Corlette S.
I recently bought furniture from furniture for less it's cheap and bad quality everyone in store rude and customer service is the worst I have ever seen this is what my couch looks like after a week of having it and they refused to give my money back and also after I told them what happened it took two weeks before they reached out to me I wouldn't suggest going to furniture for less!!
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November 2022 by sarwari aminullah
I had a great experience at furniture for less very good prices very good quality furniture excellent customer service fast delivery
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September 2022 by Mathieu Bernier
Really nice service. Beautiful furniture. Good quality.
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July 2022 by Wali B.
Its so bad. when you go to buy something they gave very good custmer service but if you contact them with any issue they even dont listen to you. There furniture looks very nice but quailty is so so bad The owner of the company lies a lot and they didn't come and fix the damages that they caused inside my house. When you go to the store they all act nicely but once you have purchased your items they decide to change to their minds. They never answer ur phone calls. Not happy with this store at all.
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February 2022 by Ebanisha Pegues
Beautiful show room. I Furnished my entire one bed from apartment. A few Hiccups due to the pandemic but the manager Fred he took care of everything and make sure I was taken care of. I also got delivery and assembly for a very small fee I was so was pretty please with everything good quality furniture. I would definitely shop there again in the future.
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February 2022 by Sana Hasan
Its so bad. when you go to buy something they gave very good custmer service but if you contact them with any issue they even dont listen to you. There furniture looks very nice but quailty is so so bad i bought a sofa and sofa seats become flat within couple months when i went to store to tell them sofa condition they ask me to send pics i send pics and wait for 2 weeks when didnot get any responce i call them today to ask and the lady on call she said we cannot do anything didnot listen me and hang up call.Furniture quality is so bad never buy anything from there store its waste of money.
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January 2022 by Michelle W.
Great staff! Very helpful, patient, and willing to work with you! Both store and delivery team are great!
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November 2021 by Baraka Decor1
Beautiful items very unique totally recommend, the price is very affordable. Nice customer service
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October 2021 by John W.
Please beware of this family owned company. This is not a franchise nor do they have a corporate office. Be careful in your dealings with them. The owner of this store is one of the rudest people with no customer service etiquette. They are running a fishy business and constantly lying to customers . You are better off elsewhere!!!! It took them 1 month and going to the store in person 3 times for me to get a copy of paperwork. Do yourself a favor, go where the business is actually legitimate and it is professional.
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September 2021 by Majdi Aljarrah
I came to this store after being disappointed somewhere else I won't mention the other store but when I came into this store I instantly felt welcome first of all let me just say they have nice beautiful stuff that you can see if u driving by or walking. that was the main reason why u came inside to check them out I ended up with a whole new couch set and a bedroom set for my daughter.
