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January 2024 by Carla Cabral
They claim you can’t return at different locations but I’ve always done that with no issues. They just are lazy and have horrible customer service skills
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January 2024 by Kasey Gamez
Twiggy thankful for her she helped me wit everything so greatful
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December 2023 by Adiel rios
Twiggy is a great worker and also extremely nice and made sure I found everything I needed she helped me when I needed to get stuff from tall shelf’s and brought bags for me she also helped with finding a fit I highly recommend to find her to help you
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December 2023 by Raquel Briggs
Be careful when shopping here. This is my own fault for being in a rush to get out of the mall I was charged full price for two items that are on sale. I even showed the sale ticket to Valentina the clerk and was told I did not need it and was still charged full price. Now I will have to travel all the way back to get this corrected. I guess I will just take the loss
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December 2023 by Jose Luis Casana Pascual
Twiggy went above and beyond to provide great customer service!!!! I’ll definitely come back to this location!!!
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December 2023 by Joselyn galindo
twiggy was super helpful and even went out of her way to make sure i had a great experience
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November 2023 by Tennyson Lewis Duncan
joao really made my shopping experience a memorable one, he is hilarious and friendly and really knows how to get people to sell product. he's a gem! f21 give him his flowers!!! i will be looking for joao each time i visit pmills!!
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November 2023 by Sheak Mohamed Bangura
I went there with my wife and step daughters. The prices are great and very friendly attendants
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November 2023 by Maliyah Lewis
Joao (not sure how to spell it) was so sweet!!! he rung up me and my sister and he was so funny and nice. i don’t usually shop at f21 but ill be back if he’s working. he mad my experience so fun and it put me in a wonderful mood. he slays ?
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October 2023 by None of Your Business
October 10, 2023Came in to the store today to do a little retail therapy. Buy new basic and few pieces of going out clothes.With 5 minutes of shopping I was targeted by an older woman employee. Then, yet again, not even a minute goes by another employee in their 20's targets me.Then, I hear someone on the radio say "keep a eye on her make sure she doesn't steal all of those clothes." I had like 13 items NOT LIKE 30+. When, I go to try on the clothes. I ask my mother to go get the three items I left behind because the lady at the fitting room said I can only take 10 items at a time.When, my mother went to get to replace the 3 items I gave her. The lady simply said "oh I don't know where they went." In an annoying high fake innocent voice to, my mother, just looked at her like "yeah right" face. They couldn't find the three items.I felt so hurt, embarrassed and absolutely humiliated. There were others customers around. I was having an panic attack, I left the store without buying anything.I am a dedicated shopper. I even have a credit card to your company. Due to the circumstances that I was placed in today, I will no longer be shopping at your store!I will have to find another store. if not I will stop shopping at all of yours stores and will close my credit card account.
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October 2023 by Juan Quiroga
Thank you Twiggy for you best costumer service
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October 2023 by Anita Anita
Twiggy thank you so much for your help❤️
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September 2023 by Bakhtawer Moughal
The manager "LILLY" a Hispanic female skinny and blonde dyed hair was scheduled on an opening shift on Saturday morning 9/9/2023 around 11am. She is RACIST!!! And incompetent this whole time I came in to pick up my package and she said IT IS NOT IN THE STORE AND THIS WHOLE TIME THE PACKAGE WAS IN THERE BECAUSE SHE WENT AND FOUND IT.She said she does the company a favor by working here already and that we need to be patient. Which we were for total of a whole hour when I USUALLY PICK UP MY ORDER AND GET MY STUFF OUT OF THERE AS SOON AS POSSIBLE IN AND OUT. THIS IS MY FIRST EXPERIENCE WITH THEM WHERE I WAS RACIALLY PROFILED AND INSULTED. I NEED HER TO BE DEMOTED AS SOON AS POSSIBLE. She said the order name that I had given her was incorrect and I wrote it on a PAPER FOR HER I WROTE MY NAME AND ORDER NUMBER and she had the audacity to blame me when the whole time she couldn't find the order and she ended up finding the order. There was a sales associate present there and seen all that he was respectful and I thought he was the manager. I NEED THIS RESOLVED I ALREADY FILED A COMPLAINT AGAINST HER.
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August 2023 by jslaughter22
Went into this store with my wife and sister on a Saturday evening. It was packed with shoppers and an electric environment. Big store, alot of good clothes selections for plus size women. My wife and sister were able to find some items they liked. The line to pay wasn't too long and moved along at an acceptable pace.
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August 2023 by latoya walker
Their plus size section is PATHETIC!!!! The section is small and looks like it's full of returned items. More winter clothes than summer clothes.
