-
August 2024 by Paul McMahon
First American Carpet & Floors Provided Exceptional Quality and Service
Lured by a military discount and rebate promotion, we endured a frustrating and time-consuming experience from Lowes Home Improvement. After multiple visits to the store and dealing with conflicting information on process and cost, we had enough and returned to First American Carpet & Rug, where we first bought and carpeted our home in 1984.
Derrick competently presented us with quality carpet options and offered a great deal, including high-rated quality padding with a moisture barrier. This padding enhanced comfort will extend the carpet’s life, and improved insulation and soundproofing. The most rewarding aspect of working with First American was interfacing with only two people, Derrick, and the installation team, and receiving consistent information.
Derrick personally visited our home to precisely measure the bedrooms, hall, and stairway. Jose, son of Orlando who installed our carpets in 1984, led his team of experienced installers who must have exceeded industry standards and best practices. They did an outstanding job, with seams strategically placed to be inconspicuous and the carpet cut accurately around edges and obstacles, transitioning smoothly to bathroom tiles.
Within an hour of project completion, Derrick made a follow-up visit to ensure the carpet met all workmanship standards. He emphasized the importance of proper stretching to avoid potential wrinkles and was pleased with the tight stretch and his precise measurements that minimized waste and ensured a perfect fit. We will always rely on First American Carpet for our flooring needs.
-
August 2024 by Christopher Carr
I would highly recommend First American Carpet and Flooring. Derrick was extremely informative and knowledgeable during the carpet selection process. He gave great advice and recommendations to help narrow our choices. The installation crew was also very professional and timely producing quality work especially on the runner on our staircase.
-
August 2024 by Fred Affeldt
Outstanding product, service, and installation. Recommend without hesitation.
-
June 2024 by Janice Scarborough
From our first meeting with owner Derrick Kakar to final installation we were treated with respect, courtesy and choices. Our new home now has wall-to-wall that is not only beautiful but feels so good to walk on. We highly recommend First American Carpet & Floors!
-
March 2024 by Beverly Littig
We were looking to replace our dining and living room carpet. We searched numerous stores to find the same color we had installed 30+years ago. We found a sample and took it to First American Carpet. Derrick found it for us. We ordered it almost sight unseen but it was a perfect match. The team who installed were polite, knowledgeable, and efficient. They moved everything back in place and cleaned up. We will definitely use them again.
-
September 2023 by Dilmurat Dilshat
I had a fantastic experience with this company! From start to finish, their service was exceptional. The team was punctual, professional, and highly skilled. They helped me choose the perfect vinyl flooring for my space, and the installation was flawless. The attention to detail was evident, and they left my home clean and tidy. I couldn't be happier with the final result – my floors look stunning! I highly recommend this company.
-
August 2023 by Amber Ezzell
Working with Derrick was a no-brainer for our flooring needs. After moving into our new home, we searched several big box stores to see if we could find floors we liked, but the products that First American Carpet carries are far superior to any product you’ll find there. Derrick’s customer service and attention to our needs was unmatched, and working from him was a pleasure from start to finish.Both Derrick and our installers were professional, efficient, and went above and beyond to care for our needs. We absolutely love our new floors, which completely transformed our home and gave it a modern, clean look. Whenever we decide to replace additional flooring in our home, First American will be the first we call.
-
August 2023 by LaTasha Perry
I just walked the installers out and could not wait to do a review. This company was amazing to work with from start to finish. Derrick came in gave me a quote QUICKLY after contact. The installers came at 8 am and were done by 1 pm! They were professional, kind and efficient. Answered all questions and any concerns with no issue. Would recommend calling Derrick FIRST for your carpeting needs!!
-
June 2023 by Brian Bloxom
Whether finding First American online with their useful website or going in person to their store location, all of your wants and needs will be met in a pleasing way. Derrick and Sediq have decades of knowledge that is invaluable in making your flooring selections met with the right products the first time. If you work with First American, you will be glad you did.
-
April 2023 by amber b.
I just had the pleasure of working with Derrick and his team from the Woodbridge location. The showroom had a wide variety of flooring options and our floors look exactly how we wanted them to. We even called them back to floor the rest of our first floor. The installation team was very professional and fast, without missing attention to detail. We are so grateful for their work!
-
October 2022 by Gary Williamson
Great job! Replaced our entire first floor and upper hallway with high quality laminate. Dealing with Derrick, the owner, is like dealing with family. The entire install team was fantastic. On time, hard working, great teamwork! Can't say enough about our experience with them. Don't go to a big box store, give these guys a try. You won't be disappointed. ?
-
September 2022 by Dedjene
First American Carpet & Floors worked for my parents house and I was absolutely blown away when I saw his work! These were some of the highest residential finishes I've ever seen. He is very diligent in his work and is an honest man. I will be definitely be calling your business when when I own my own home :)
-
September 2022 by V Smith
Technicians came when they promised and installed the new floors in a timely manner. Unfortunately they neglected to tighten the subfloors so now my new floors look good and sound bad and I'm left to wonder what else was covered up.
-
June 2022 by Kathryn Eleanore
Wonderful experience doing business with First American Carpet and Floors in Stafford. Mr. Sediq Kakar is an absolute gem. He is so knowledgeable and has such a warm personality. Such a joy to work with!First American replaced my horrible, smelly, pet-damaged carpeting in my living room and 20-year-old linoleum sheet in my kitchen with luxury vinyl plank (LVP). Carlos, the installer, is a master craftsman. Unparalleled quality of work.I was under the impression that I was out of luck with my desire to have LVP installed on my stairs as my starter step is curved. I mentioned it to Mr. Kakar and he told me they could straighten my starter step. I’m having my stairs done next month!I highly suggest anyone with flooring needs drop by their store. You won’t be sorry!Kathryn PurintonStafford, VA
-
January 2022 by Carol H.
I went to Stafford location.Great selection. All flooring is super high quality that can't be matched from a big box store. It would be near impossible to not find a floor you like. The owner is not pushy nor does he apply high pressured sales tactics. I had entire second floor of my home carpeted - gorgeous product and excellent installation. Had laminate installed on entire main floor. Product is gorgeous and high quality - for the most part installation was ok. A dip in high traffic area of kitchen was pointed out during measurement phase AND to installers on their first day. The existing floor was still present - so we had no idea if subfloor was damaged. The installers worked over two days. They did not mention any action being needed for the "dip" which measure aprox 2 x 1 foot in diameter. I assumed it had been "easily fixed" and taken care of. Until I walked over it and felt how VERY spongy it is. Nothing was done to it. The floor was installed over the dip. I asked the owner if it is going to hold up. His answer... "it should". I have since looked, and the manufacturers website states "Remove bumps or peaks in subfloor and fill depressions with floor leveling compound to ensure no more than 3/16" unevenness per 10 ft span". My dip is DEFINITELY greater than 3/16. It seems my floor was not laid according to manufacturer's directions. Why did they not follow the instructions from the manufacturer? So I am banking on "it should" and hoping no future issues. Baffled that it was mentioned TWICE and not addressed during install once existing floor was removed. I have to say, even though I love the look of the gorgeous floor, every SINGLE day when I walk and feel the big soft spot under my feet, it is disappointing and concerning. I was willing to pay the price for the peace of mind that my floor would be installed according to manufacturer's instructions. I know it is a "floating floor" but you can Google until the cows come home and EVERYWHERE it says it should not feel so spongy especially in an area that big. Also, when submitting my final payment, (I even wrote on the check memo) I mentioned that we wanted to have some trim work addressed (see attached photos) where it looked "awkward" because it just "stopped" at the bullnose (and showed photos of the issue to the owner). However when the installers came to fix it, they stated it "has to be that way"... although another in different area with bullnose - was done correctly. That was brought up, but the installer insisted the awkward way had to be that way. The installer said he would talk to the owner and have him contact us. That was December right before Christmas. I realize we have had the holidays and a snow storm...but it's been almost a month. No Call. Even if the installer never relayed the message, the owner was aware as I told him in person...and you would think would do a final follow-up call to see if all was ok. He has my contact number and certainly cashed the check right away...knowing I made note of it on the "memo" portion of the check. Also, I have since noticed that in four places, the boards were cut short and do not go under the baseboard OR under the quarter round. The manufacturer website states "slide the flooring at least ¼" underneath the door frame and wallbase. Also leave a CONCEALED 3/8 inch minimum expansion space under each". Well, these four are not concealed as you can see in the photo. Again, manufactures directions were not followed. Not only do they miss the mark by not going under the wallboard, they don't even go under the quarter round. Has nothing to do with contraction or expansion...as we were without heat for two days during snow storm and my house got down to 41 degrees. In that extreme cold and with regular temperatures...no change in those 4 spots. So overall....I loved the selections, I love the products, very happy with sales process, so far extremely pleased with the carpet
