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March 2024 by Priscilla Heywood
I went to drop a box off and one but both ladies at the counter were rude and acted like me coming in was a bother to them. FedEx needs to look into the ladies working 20 Mach at 1pm because they are bad representation of FedEx.
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March 2024 by K King
The elderly lady that works the counter is extremely rude for no apparent reason. If she is representative of the typical service here, then this location should be an embarrassment to the franchise. This may be the first review I've ever written in my life, so that should tell you something.
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February 2024 by Mohammad Chowdhury
Very Helping Friendly People works here.Specially a lady is really nice.
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February 2024 by Samantha Pena
I had the worst experience in customer service at this location. I was at the store and no one offered to help me. When I asked for help, an African American lady in her twenties gave me an attitude so I didn’t wnat to ask her for help. I went back to printing which took me longer because it was my first time. When the store closed at 8pm, I was still trying to figure out how to fax a document. Finally, an employee told me that the store was closed and I explained that I couldn’t figure out how to fax the form. He was helping me when the African American lady approached us with a told us that I needed to come back. Why she would do that when an employee was already helping me? I got upset because she was being very rude. I went and try to fax the form and she came back and unplug the printer. Is this is the proper way to treat customers? Where is the manager? Why they don’t check the cameras? All the employees have a long face like they don’t want to be there.
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December 2023 by C J
I stood there at the counter for almost 10 minutes while the only staff working there ignored me. Customer service is non-existent at this place.
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December 2023 by Mike
I've never had less than a perfect, proffessional experience here. Especially with Vicki. This FedEx family is a well-oiled machine and knows how to interact with customers and service many other requests. Very well done!!
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December 2023 by Mark B
Stopped on to drop off a fed ex package. I was the only person in the store, the employee told me to go to the self service scanning station. I asked her how to use it, and from behind the counter she was barking orders to me. The scanner did not accept the barcode, I asked her to come over and instead of her doing it, she treated me like a kid and help my hand to show me how to scan the barcode. I told her I do not work for fedex and she can do this herself. She needs to be fired.
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October 2023 by Emmy
Ginny is extremely rude, and should not be working here. There’s a way to explain store policy without being rude to a customer. I almost went to another location, but I needed to send the item back on time. If I could leave zero stars, I would. I will no longer be utilizing FedEx for any of my shipping nor business needs, and I intend to reach out to corporate.
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October 2023 by Kelly Gutierrez
This is the worst location I have been to! For 2 pages to get printed I waited an hour. I was the first to arrive, and I kept seeing other customer's come and go while I was waiting for 2 pages. Next time I would much rather just go to staples to get stuff printed. I had arrived around 6, and left near closing time without the prints I ended up canceling the order.
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October 2023 by Ihtesham Momand
The black lady with glasses is extremely rude. Reminds me why I NEVER use FedEx. This whole company is full of low lives, disrespectful people.
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October 2023 by Sait Solak
Terrible locations and they charged me to add filler into my package to ship. They said it is a new policy even though I am shipping it the same way that it was delivered to me. Big time scammers.
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October 2023 by Jenny Liu
Awful experience with staff member with returning items. Just no and no and no to all questions. It was obvious they didn’t want to help. No thanks Ginny, smile and be nice
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July 2023 by Karen Palma
Terrible customer service by one of the employees. I needed help with printing of one of my files, I explained the printer does not allow me to change settings to print out correctly. She proceeded to tell me how to do it. I just explained it does not allow me to change options! Why don’t you walk away from your computer for a quick sec to check. Than rudely replied said just send it over so we can print it.
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July 2023 by Geo B.
I hate having to do this because I hate complaining, but y'all need to change something here! Worst customer service! I came here to print some papers and the associates completely ignored me while I was standing there In line. One guy finally asked me if I needed help. I said yes and then he turned around to start joking and yelling with the other associates about the drink he wanted to have. Then I had to say "EXCUSE CAN I PLEASE GET SOME HELP PRINTING?" Only to have an older lady respond with an attitude "DID YOU EMAIL IT TO US YET?"I told them "this is my first time printing here, email it where?"Finally when I got to email it she told me to go to the machine and print it. And I asked her where because she just pointed at that dirección. Then she stepped out of her counter to tell me with an attitude "IF YOU READ THE INSTRUCTIONS YOU WOULD KNOW"I had to tell her to calm down and not to talk to me with an attitude, then she turned around and say "OK!" and walked away!Btw, at the very moment another customer was being spoken to like she was an idiot because she was also asking questions!If you can't help customers without mistreating them, then you shouldn't work customer service! BE KIND!
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May 2023 by Get Probed
Went out of my way to come here to laminate something and was told they're out of laminate sheets. I should have gone to Liberia Ave, they always seems to have them.
