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May 2024 by Alfred Gyasi
Outstanding customer service. The associate had time to assist and explain things to me.
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April 2024 by amnasiane
I cannot believe the lack of service that I received at this CVS location. There was 1 employee working the floor, and he fled to the back (employees only room) for the entire 10-15 minutes that I was there, waiting. I needed an item from the cosmetics department of the store, all of which are locked. I ended up having to leave without making my purchase because the employee never came out, therefore, never unlocked the item for me. I'm so upset.
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March 2024 by Mike Mooney
No Restrooms in working order for the last 2 years. Coded entry They never intended the public to use them. When I asked the Manager he told me to go next-door to another store. I’m 65 and have been using CVS mostly in Maryland Virginia and Washington DC I haven’t had this problem with any other CVS no problem with the pharmacy at all the pharmacist and staff are very nice and professional.
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January 2024 by Jefferson Bustillo
Best Pharmacy in the area very clean, organized location with many options and the best customer service. i was helped by Signh and he was phenomenal he is the best in what he does i will only be going here!
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October 2023 by Rey Garcia
Visiting CVS and using my reward was a nice experience, the team store were very helpful.
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August 2023 by Alison Strain
Absolutely horrible people
Cut you off while talking
Write you off when you’re expressing a concern.
Give you absolutely no help
Don’t answer the phones.
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August 2023 by Iker Diaz
I love cvs
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August 2023 by Fredy Vasquez
Waiting so long
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August 2023 by Kenneth Featherling
This pharmacy is a joke! Out of insulin needles for over a month. Who is running this place?
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July 2023 by Francine M.
I stopped shopping at CVS. For years, I had all my prescriptions filled at the Tacketts Mill location in Lake Ridge. I have a 2nd insurance coverage and advised them as such. However, they would never process the remaining balance through the secondary insurance. Finally, when I retired, I paid more attention to this issue. I confronted them so many times about pursuing the secondary coverage. I complained to their corporate office, but no change. Finally, I had it out with the pharmacist. I caught her in a lie. She claimed she called it in but no one returned her called. My secondary is covered by 911, and they are very responsive, especially to doctors and pharmacists. They never have to call you back. They help each caller during a call. I told the pharmacist this. When I went back, she refused to fill any prescriptions from me. I complained to corporate and other governing entities. Then, I switched to One Hanson, on old bridge in lake Ridge and never experienced any problems with getting my secondary coverage to this day, July 31, 2023.
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April 2023 by Angelica Canseco
I like that there's a drive thru, it's open late and so close to my house, but not enough to make up for the worst customer service ever. They never have my medication ready and they're rude about it. Never answer the phone either.
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March 2023 by Michael R.
The pharmacist is extremely rude. Avoid at all cost. Arrived at 8:43 PM with my prescription that I needed filled that same night, and I assumed everything was good, because the pharmacy didn't close till 10 PM that night. WRONG! at the drop-off counter she immediately says, "If you need that prescription filled tonight...it's definitely not gunna happen...we've already started inventory!" It's more than an hour and fifteen minutes before the pharmacy is supposed to close! They are rude, lazy, and clearly don't care about anything except making it home in time to watch March Madness! Like, bitch your bracket was busted day 1, sit your ass down. Bottom line is...I'm never going back and I encourage everyone to do the same! Stay away! Period.
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March 2023 by Zoya Naseem
I was on hold with pharmacy for 53 minutes. They clearly dont have staff or dont know how to work a phone. Sorry excuse of a pharmacy
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March 2023 by Amber Franklin
This may be the most incompetent pharmacy I’ve ever encountered. I waited in line at the drive thru for 40 minutes just to be told multiple stories about why I can’t get my prescription. First they said they couldn’t find my prescription, then they said it was out of stock and that they would text me when it was ready. I asked if I could verify my phone number since I hadn’t received anything from them prior and they refused. Send your prescriptions literally anywhere else since they apparently can’t be bothered to do their jobs.
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February 2023 by Elena Jochum
I asked for a prescription in person yesterday. They said ok. I went to pick up tonight because I need it and they said they’re out. I’m not surprised at the horrific incompetency, but definitely sad and disappointed.
