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April 2024 by Ƴυкiɳѳ
Two of the female employees that work at the entrance/exit to check Costco membership and receipts are very rude and discriminatory. I've been a members for 6+ years, purchased new tires and do my maintenance here, got prescription glasses here, shop, and eat at the food court regularly. I will not be renewing my membership after it expires since I don't want to deal with their disrespect. If I have to return for maintenance on my tires before the warranty ends and they continue to exhibit this behavior I will get their names and speak to a manager.
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March 2024 by Ariel A.
Every time I try to get soda, the ice doesn't work, the water spills out the spouts & there's black things floating in the Mountain Dew. Hope it's not mold. Gross.
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February 2024 by Journey A.
So I bought some pizza bagels from Costco in the box at 72 bagels and they were about six boxes of 12 pizza bagels I opened up my fourth box and they were only 11 pizza bagels when they were supposed to be 12 now my meal is not finished and I will remain to starve because currently I am missing one whole pizza bagel
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January 2024 by Gloria L.
Best price in all the world also you can take advantage to return the merchandise with no questions about it , I am happy to have my Costco card and all benefits.
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December 2023 by Robert W.
I visited this Costco location today near Potomac Mills. I had an issue with the Costco rewards check, and LAMAR a manager assisted me. I just recently got out of surgery and it was difficult to stand or walk. LAMAR the manager gave me a place to sit in the employee's office, which was very nice of him. LAMAR resolved the issue and even spoke with the headquarters to resolve the issue. LAMAR is a good man! If he's not THE store manager, he should be! Thanks again LAMAR!!!
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December 2023 by Rosi Fernández
TRASH SERVICE
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November 2023 by Sonia Anderson
Today ( Nov 27, 2023) I called the Costco pharmacy in Woodbridge, VA to inquire about the RSV vaccine. An older lady answered the phone and placed me on hold, I waited 5 minutes, after that someone else picked up the phone and as I was about to explain why I was calling she just abruptly placed me on hold, I waited another three minutes and then someone else picked up and I stated I was inquiring about the RSV vaccine, her response to me in a rude voice**what about it**. I was so taken back at her rude demeanor so I told her she was very rude.
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November 2023 by Virginia Moffitt
They have issues with having your medication when it is due I am reporting them to corporate
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October 2023 by Hannah H.
This Costco is located in the Potomac Mills shopping plaza, and the location can be quite chaotic. Getting in and out can take some time as there is a lot of traffic. As other Costcos, they offer appliances, auto/tires, items for babies and kids, clothing, handbags, computers/printers, electronics, furniture, hardware, health and beauty products, home/decor items, jewelry/watches, office products, patio/outdoor items, items for pets, and travel/luggage items. The self-checkout line does move along, as most patrons seem to prefer the cashier line. We were able to grab some upcoming holiday candy, toiletries, cleaning products, and some snacks easily. +self-checkout line moves along +difficulty getting in and out of parking
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August 2023 by Eric M.
Still learning my way around the store. The store is nice and has unusual items in the store. That's not in other stores.
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August 2023 by Venessa Murray Maddix M.
I love the products items I purchased at this store today. I accompanied my family member and decided to split up so we cover the food line and checkout line at one to save time. The cashier was super rude to me. i was in the check out line 6 today when the cashier lady working at line 6 today, she shouted at me so hard telling me the member has to be to one in the line and I couldn't pay, I pointed to him on the pizza line and explained to her I didn't know. She shouted at me again and say next time he should be here. Next thing you know I paid using a master card and that didn't go well for me, she shouted again- we don't take master card only Visa. I just kindly say- thats okay, I also have a visa and made the payment. I told her she was very unpleasant and left.
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August 2023 by R W.
Costco, at Potomac mills, Woodbridge, Va. Has the worse customer service of all the warehouses I belong, (I also belong to Bj's and Sams.) They don't care about seniors, and will not help them, if you ask for help, they will act like you are bothering them, the employees lack total consideration to the members when you ask for help. Costco does not train the associates to provide help when needed.
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July 2023 by Dave
We had been using the Costco pharmacy in Springfield but decided to drop off a prescription at the Costco in Potomac Mills since it was more convenient. When dropping off the prescription, the person who took the prescription, Theresa, noticed that the strength of the medication was higher than previously so she called our physician who admitted that it was a mistake and reduced the strength. Theresa went above and beyond to help us, and she did so with such a charming personality. I'm sure that we will now be using only the Potomac Mills Costco pharmacy, thanks to Theresa.
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May 2023 by Johnas C.
Costco is a fantastic store let me start there. Costco vision eye care sucks!!! The lady that did my exam was very professional. Not very informative about what's going on with my vision. I've been going there for 3 years now. The lady running that department wasn't at work for the day. I mean it was only 130 on a Monday. I called another place they got me on that next day. The level of detail and service was amazing!!! Come to find out my contacts powers were off. Boooooooo Costco!!! Oh I forgot I ordered my new contact lenses on Tuesday. Just came in the mail today two days. Costco is easy 2 weeks
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March 2023 by Kita L.
I had a horrible experience at the pharmacy.I am literally a grown woman 25+ and never in my life have I had such an experience! I asked for a morning after pill and I was basically verbally abused and harassed! The man downgraded me and made me feel so horrible just because I asked for a plan b.The people who work at this pharmacy are unbelievable. Dont bring negativity when someone is taking this type of medication and stay out of grown women's business and just give them what they need period! My first and last time coming here! I cried walking out of This store! Literally cried like a kid! I will never shop here again!!