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February 2024 by Rafia Afzal
I shop regularly from this store but for the first time I had such an amazing experience with an employee here. Shoutout to Carmen, so professional and helpful!She literally did her best to find us stuff when we were in a hurry. Thank you Carmen!
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December 2023 by Ver Santzskie
Really comfortable shoes! They offer discounts for military and educators!
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April 2023 by Calvin A.
The lady ( whatever it's name is ) has to be one of the laziest employees ever. Went in knowing what I wanted and getting an employees attention was a mission. Go here to see what you want and buy online, staff sucks and seem annoying in all facets
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January 2023 by Jason Brown
Good selection of shoes in this store at reasonable prices
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January 2023 by B Dubya Pop
Sometimes they're missing my size, but the staff is helpful and the selections always are replenished quickly
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December 2022 by cathy m.
The mannequin at Cole Haan in Potomac Mills has been giving the finger for weeks. There is no way they don't know!
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February 2022 by Deby Dias
I’m a regular costumer at Cole Hana, but today is the first time I’ve been at this location (Potomac mills) and I bought 2 two pairs of shoes because I really like this brand, however the girl who works at this location (tall girl) she’s terrible, she’s seems she to hate that the customer comes inside the store, so the customer service is disastrous, she barely opens her mouth to answer the question or much less thank you for your purchase, I would never keep in my company an employee who seems to be being forced to be there, if the store sells well, it could be selling a LOT more if they had better customer service. The opportunity to work should be given to those who know how to work with dedication, respect and love for what they do. ✅
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November 2021 by Pete Hunt
My favorite mens shoe store
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September 2021 by Kashif Chaudhry
I love the shoes here ... got rid of my foot pain
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August 2021 by Mike Seasons
Awesome visit. Great customer service, knowledge and gave good suggestions on shoe selection.
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January 2021 by Cecile P.
Kofi was my sales associates and he was very helpful. Additionally, the store was well stocked and the items are of great quality. The sales are great, especially after Christmas. I will definitely return in the future.
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December 2020 by Mary White
It's okay
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March 2020 by George Reid
Just looking did not get anything.
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January 2020 by Uno Brown
Nice location. Great opportunity to find ways you need.
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December 2019 by Renee B.
I return a shoes in Cole Haan last week it was done wrong I ask the sale clerk to cancel return and do it over again, she refuge and let the return go through without my signature was very nasty and the manager was no help at all I went but to ask the manager to call her headquarters for help she told that she will not do that she that would call security on me to be put the store all I dud ask for help She was racial bias to me because I was black, I was shock and surprise how this women (who is white) was hired by this company. I as black person will never buy Cole Haan products again. I never got my return as yet I call the Corporate office on this person they never call me back. Beware of this company there products and there employee are not very good. This happen at the Potomac Mills store. I never receive my return I had to file claim with my bank to get my refund back. Bad service and return policy, Worst Manager I came to know don't do job her helping the customers. This company does not care about it customers.
