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April 2024 by Michael C.
I like the CarMax car buying and selling model and I bought a car from them in mid-January. I paid to have the car shipped from another CarMax site and the sale went through without any issues. The car had some damage to the antenna I didn't notice, but I fixed it myself, no problem. It has been over 80 days now and I'm still waiting for the title. I've called twice and they tell me they are looking into it. I asked if someone would call me back with the status, but no one has called in over a week since the last call. I feel that once you've bought the car, they don't really put much effort into helping you out. If I knew this was going to happen, I would have done things differently. I bought the car for my mother and I can't gift the car to her without the title.
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April 2024 by Michael W.
Warranty Nightmare!!!! Almost 40 days in this loaner. I purchased a 2019 BMW from Carmax in September 2023 and 4 months later coolant is leaking everywhere ( Haven't even made it to my 1st oil change yet) So I take it to Carmax and let them know the issue and without even checking the car out they tell me to take it to BMW. I get to BMW and let them know what's going on and that I Purchased a warranty from Carmax and the said no problem. (Bella Diaz) Told me to call the warranty company to see if it's covered and I did just that. Warranty company let me know that parts and labor were covered and to have BMW send over the Paperwork. I let BMW know and weeks go by with no response. so I called maybe 20 times, left messages BMW but no one returned my calls so I drove back up to BMW of Alexandria and talked to the service adviser (Bella Diaz) and she told me that the warranty will only cover part of the labor hours and I would have to foot the bill for the rest after telling me that it was fully covered and ill only have to pay my deductible. Also let me know that they need there loner back for "Paying Customers" I went a step further by asking to speak to the service manager but was directed to the service director (Steve Ong) and he stated that I had the loaner to long and would have to bring it back and pick my car up. I talked to the GM (Omar Stwodah) I didn't understand why how it was my fault for having the loaner too long and they had my car and didn't communicate with me until I asked to speak to the service manager. of the dealership and he was no help at all. when I let hime know how the customer service was he said I stand behind my "Service Department" I said no problem! And told him I would just come get my car and drop there loaner off. Horrible Mis communication, poor customer service, if I could give this dealership "0" stars I definitely would with out a question. They would call me every few days to bring the loaner to the dealership to inspect it, but won't return my calls concerning the service I'm getting on my car. iv'e been in this Loaner for almost 40 days now, the loaner is to small (BMW 330) compared to my BMW X3. I can't fit my equipment in the loaner so I'm losing money with my business I have. Iv'e been humble the whole time. BMW Group was no help neither when I let them know how the customer service was, they also said " We stand behind the service department" I was and through the whole process and tried to communicate effectively. Please skip this dealership and drive a few miles to another one. When I tell you they're rude oh wow! They don't even start off nice! once you walk into the dealership that's when it starts. Very un professional I went back to Carmax to explain this^^^ to them and with ease they told me that its not there problem and to take it up with the warranty company which is Max Care.
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March 2024 by Robert W.
This is probably the worst CarMax I've experienced. Got here after submitting all my documents online to essentially sign my papers and be on my way. Unfortunately, this process was dragged on over 5 hours. Their systems were down and instead of communicating that with me they simply stated it would be about twenty minutes every twenty minutes for five hours. The only reason i stayed was because the credit check was already ran and this was the car I wanted. The service team moves extremely slow and are rude when asked about times or just an explanation as to what the delay is. Save yourself the time, stress and hassle and go to literally any other CarMax.
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March 2024 by Oscar Z.
They are not being totally honest with the way they evaluate cars. I had a used car I got an online appraisal for on the carmax website. I brought the car in for an in person sale, with my online offer in hand: And they then "reappraised" it in person and offered me 30% less than the online appraisal offer. The condition of the car was exactly as described on the online appraisal. Even their own, in person appraisal, written by their own employee, had the same condition of the car as what was submitted on the online appraisal system. Despite all that, somehow they offered me 30% less? There was no difference in condition of the car and no difference in condition description even on their own appraisal sheet. It means they offer you a higher price online to try to get you in the door. Or; It could also mean they know some people might be desperate to sell a car, so they will offer significantly less in person to try to take advantage of that. They probably know that someone who took the time and effort to come in person, is more serious of a seller than someone simply getting it appraised online. I would be curious to see what happened with other people who had a car appraised online and then brought it in for an in person sale. I think it definitely falls under false advertising or dishonest behavior if they have done this with multiple customers. It is something that warrants reporting to the BBB, FTC, and state attorney general.
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March 2024 by Abbie F.
TERRIBLE.Terrible service. Sold me a 2017 car in mid-june and the engine died while I was on the highway in AUGUST! Said they must have missed something. . . I was out a car for over a month. fast forward to March, when I got a routine oil change. They apparently checked the car, and during this "check" one of their mechanics took out my air filter and reinstalled it backwards? This caused damage to my filter. CarMax REFUSED to cover the cost of the new filter even though their OWN EMPLOYEEES messed it up. Awful service, scammy people at best. I wish I could leave 100 more bad reviews to express how slimey and dirty these people are and how they scam you, and then refuse to help you deal with their sloppy work later on.
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March 2024 by Mike F.
I had a fantastic experience selling my car today. They paid the same amount as their online estimate, which I was not expecting. I assumed the online estimate was higher than what they would actually pay. The whole process only took a little over an hour. I was really impressed with CarMax Woodbridge, they exceeded all expectations. The process was easy, quick and painless. I highly recommend CarMax Woodbridge for anyone looking to sell a vehicle and I will definitely be going back the next time I need to sell a vehicle.
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March 2024 by Tabatha O.
BUYER BEWARE!!! This location is the worst, I've been calling the business office since noon to get an extension on a loaner vehicle after the car that I got from them had the check engine light to come on. My loaner time expired at 6pm on today, and I needed help. The service department informed me last week that the transmission was slipping. With my car being purchased within 90 days it was still under warranty, and I did purchase the Carmax care. I drove 40 minutes here, one business office associate said that they can only switch out loaners it can't be extended, Kevin asked for my paperwork and wrote over the initial date of expiration for the loaner, the business offices assistant manager Kevin to speak to me with a passive aggressive tone and told me that they were busy today and they were 5hrs behind. I spoke to multiple customer service representatives on the phone and they escalated the issue to their managers but to no avail prior to my arrival in person. I will never get another car from Carmax. BUYER BEWARE! POOR CUSTOMER SERVICE!
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March 2024 by Harris Thomas
It was shaking at first, but they delivered strong in the end.
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February 2024 by Medea Darrington
Great car buying experience recommend to anyone
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February 2024 by Dan Murphy
The process was very easy and streamlined.We recieved what we felt was a fair appraisal.The "Things to Do" When you Sell a Vehicle checklist was perfect!The staff were very efficient, courteous and professional. (Isaiah Young)I will definitely recommend CarMax to my friends!
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February 2024 by Dawn K.
I purchased a Porsche sub and noticed the lane change assist/blind spot monitor was not working. I was told to take to Porsche dealer and they would reimburse as I had just purchased car. I did this and took receipt to them and was told it would be 7-10 days for reimbursement. three phone calls later and 1 month has passed and no reimbursement. just promises they would find out where check is and call me back which no one ever does. I have purchased and traded in several cars with them over the years and it has always been positive, but getting reimbursed, not so much.
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February 2024 by Amy Busch
Everything was excellent even just speaking to support over the phone. Very professional in person service. Their purchase price for used vehicles is the best, there is NO haggling. They know their markup to a science doing huge business with smaller mark ups, volume auto sales is why they pay the most for used cars.
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February 2024 by Janet Howells-Tierney
CarMax Woodbridge provided a professional, straightforward experience for me to trade-in the old and buy a pristine used vehicle. Salesman James Kenny was helpful and knowledgable.
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February 2024 by john kemper
I went to Carmax to sell my car because I did not want to deal with the process of selling a vehicle. I might have been able to get more if I sold the car myself but then I would have had to take the time for showing the car. The Carmax process was easy. I got my online estimate and made an appointment at the location of my choice. The time for the sale took about 90 minutes from the drive up to leaving.My experience could have been better but I went on a weekend and they were experiencing a very heavy workload that weekend.No regrets with the Carmax process. I may have spent a few more minutes in the office for the sale but I didn't have to go through several showings of the vehicle and the check was guaranteed to clear.
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February 2024 by Tara C
They are completely unresponsive and you can never reach them. My partner and I both bought cars there and we can never get them serviced. Any time we call and leave messages with the service department for an appointment, they are never returned. Any time we call the show room because we can actually reach them, asking for them to pass on a message to the service department for us to get an appointment, we still never get a call. It's nonexistent customer service.
