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April 2023 by Jennifer Walsh
Went back for the 1st time in years. I was a little insecure because I am a grown woman with no kids. But there was no judgment, only kindness. The magic from my childhood was still there. I've been back 3 times in last couple months to get the Animal Crossing bears. Everyone was always so nice.Great for kids and adults!
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April 2023 by amber
Never had a bad experience here! The staff is wonderful and it's just such a fun place to be. It gives me so much nostalgia when I go inside and gives me th4 kind of excitement I would have as a child. The process is so easy and not as expensive as everyone makes it seem. It's one of my favorite stores in the mall!
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April 2023 by The March Hare
I loved this place. It's WAY overpriced, sure, but it's fun and entertaining at times....nostalgia gets you when they bring fan favs like E.T.....However, with the new "agenda" bear pushing mental health issues on kids I won't be taking any of my 5 kids back to these stores. We talk with our $ and you will never get another one of mine.THE REALITY IS the companies don't care about anyone, they just want a new market to steal money from. You're the new target. Don't feel special, be afraid. In America our government doesn't spotlight you unless it's using hegelian dialectic and that never ends well. Ask about AZT.
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April 2023 by Ross Hart
Have visited here several times in the past for kids birthdays, the staff is friendly and courteous.
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January 2023 by Stacy S.
We went early on a Monday and had the best first time experience with Brittany! She was great with my 3 kiddos (2-4-6) and made it an enjoyable experience. Bonus for us was an empty store until check out time so they could run around a little. Thank you so much! We'll be back!
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January 2023 by Ashley Brown
Today we decided to surprise our son for his birthday and take him to BAB at Potomac Mills. Our son chose a pikachu friend and was very shy to speak to the workers. Daijah (so sorry if I spelled that wrong) was so sweet and helped him. Not only was she super nice but our son requested to record a pikachu noise and asked her to do it for him. She reluctantly said yes and did a fantastic job! She was fantastic! Thank you Daijah for making our sons day!
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October 2022 by Saeda Stone
I came here to buy an oogie boogie after seeing from a past visit to the mall. And it was still so special to make even as an adult. Hiding in the quietest corner of the store to record my sound button was my favorite part. I had forgotten you get to hold down the foot pedal that fills the bear with stuffing! It was so fun, and I LOVE him! So much, the woman that helped me was so sweet and kind and made my experience great. I dont know her name but she was wearing a oggie boogie backpack (this was also a few weeks back). Take your kid, take your significant other, go on your own, go make a bear (: . (Only full body photo i have of oggie, peep and oggie get along now dont worry)
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July 2022 by Carol A.
Brought my daughter in to make her first build a bear. She loved all the Different stuffed animals and had a hard time deciding which one but she did decide on the green frog! We were able to get it stuffed and filled with a strawberry scent. We got a cute outfit for it and our daughter brings it to bed every night to sleep with. Great place to take kids , it's pricey but it's always been pricey so nothing new !
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July 2022 by Heather Sinclair
Lots of fun for the kids. My daughter loves picking her bear, watching it get filled, picking it's heart and putting it in, them shopping for accessories. Very friendly staff
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June 2022 by Zenia B.
I brought my daughter here for her first birthday and the staff was amazing! They went above and beyond to make her day memorable with her bear. I am so grateful to them. They even have military discounts.
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June 2022 by Toni Garcia
Michaela Juarez Rocks!! I’m hoping she’s the manager of the store within six months she’s just that great! Thanks for all your help kiddo
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May 2022 by Alanna Holstein
Really strange experience. The store wasn't busy at all but they kept telling us it was better to come during the week? The associate that first helped us wasn't really that nice about one of our girls having her birthday in Feb but only coming in now and was weird about giving her a sticker. We don't live near any build a bears and we happened to be near one today so we made it a birthday celebration for both kids. It just left me not as pleased. They didn't have all the accessories for the specialized dolls.The kids were pleased with their animals but overall it just wasn't as fun as in the past and I thought the lack of engagement with the kids was weird, and the repeated telling us to come back during the week in an empty store was odd.My kids were definitely overtired and touched way too many things so I take accountability if it was annoying for them. And for all I know it was inventory or after a rush. We just didn't like it.
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May 2022 by Rachel Russell
Didn't have the best experience this time compared to in the past, I wanted to use my $5 off $25 birthday coupon and they refused to honor it saying it didn't work despite being in date, and was only offered a 10 percent off discount instead. Employee also cut off tag of plush without asking me when I like to keep them on and had been asked if I wanted them on or off before. Kind of a bummer.
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April 2022 by Capri Mcmillian
Had an awesome time. We built our bears, learned to get special orders ready for more exclusive products and such. They treated us great
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April 2022 by Rebecca Lane
The associates were super friendly and great with my kid. It was a fun experience. They do offer military discount.
