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March 2024 by Tsukuba
Very bad bank they have bad customer service and they don't care for their clients even if you have been banking with them for more than 15 years. Don't bank with truist because they aren't truistfull.
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January 2024 by Olga DeJesus Reynolds
Ashlei was very polite and helpful with me opening a new account! She's awesome!
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December 2023 by Jenny Liu
Skarhelt is so kind!
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October 2023 by John Freeman
I spoke with a banker inside this location that gave me business law advice to register a Sole Proprietorship with The State Corporation Commission of Virginia. The State Corporation Commission does not accept registrations for the type of business that is considered a Sole Proprietorship and attempted to create a taxation issue with my food delivery business and then denied myself opening a new business account.
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September 2023 by SavannahBoyMusic
I run a restaurant, Grubhub requires that I submit a letter on Truist letterhead to pay me out. I stop by a Truist early in the day and easily leave with my letter. I submit it and it gets declined due to a clerical error made by the associate with my routing number. I stop by THIS truist for a new letter with the correct routing number. They state that they aren’t allowed to provide me with a letter with MY banking info on it. Even after seeing my letter from the Truist bank up the street.. no explanation as to why this policy varies from bank to bank.. no offer of a solution.
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May 2023 by Holly Gilmore
Ashlei is, hands down, the best banker I've ever worked with. She is funny, friendly, knowledgeable, professional and accommodating.Truist is lucky to have her and I hope they're treating her well!
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March 2023 by Dr Gigi Spearman
I deal with a lot of banks for years, and TRUIST has got to be one of the worst. The service is horrible, I'm forced to stay there because they merged with SUNTRUST holding two of my mortgages. The online help is almost non-existent. The MM an CD rates are lower than most other banks.
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March 2023 by victor hugo Tovar
(Translated by Google) the worst bank(Original)El peor banco
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August 2022 by Katherine Castillo
My husband went to the branch to open an account. They allowed him to open an account and deposit a check over $20,000 dollars. The next day the account was closed and restricted. It’s been over month and the bank can not tell us anything about the check. All we were told was by the branch that the check would be returned. It still hasn’t been returned. When we call the bank we can not get any answers. This check was part of a insurance payout. We just lost my son in a car accident. Now we are dealing with this. I don’t understand how a bank can take your money and not explain what’s going on with it at all. We also called the company that issued the checked they cashed the check the next day. I do not understand how they have the ability to cash a check so quickly and cancel and restrict an account. This is a nightmare!I can not stress this enough, Mrs. Ashlei Rodriguez was so so helpful. She went above and beyond to help with this situation. I’m so grateful that she was there to help us. She was the only person that gave me peace during this situation. If it wasn’t for this happening I would have loved to bank with them solely because of how great of banker she is. We need more bankers like her. I would give her service 6 stars if I could.
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April 2022 by Makayla Johnson
WOW! When I say terrible!!!! Terrible!!! My account is locked because I tried to withdrawal from here DO NOT GO HERE she racially profiled me & refused to service me because I didn’t look the part & I’m talking about the white lady with curly hair!!! She is TERRIBLE worst branch of the bank I been to ?? If you are minority or if your simply not looking your best don’t go here
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November 2020 by Sandy Flores
I love that I can go @ anytime during the day to do more than 1 transaction and the staff is really knowledgeable because I don't have to wait in line for so long. I am in and out in less than 20 minutes!
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May 2019 by Honggam N.
Now I understand why this bank had only 1 star and bad reviews.It's terrible services,need to use records when you talk with them for open an account if you don't want to get any tricks from them.
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December 2018 by Ali Subzwari
I went at this branch First time last week for my account.There was a BB who helped me name Saleha She was not helpful.She was very rude.The way she was talking with me it was unprofessional.Manager was not there either.I believe she is not even trained how to talk and how to solve the problem.First of all as we were waiting she was on a phone for very long time.I don't recommend to go to this branch.
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December 2018 by ZaGalaxy Cookie
I visited in this branch worst staff especially Branch Bankers.They are not helpful.Totally unprofessional.Whenever we asked for manager she always out.Not cooperative at all.
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September 2018 by Jason Wood
Friendly staff. Always get you in and out very promptly.
